Boots Reviews

2.7 Rating 1,772 Reviews
40 %
of reviewers recommend Boots
2.7
Based on 1,772 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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Boots 5 star review on 25th October 2023
Emma Cooper
Boots 5 star review on 25th October 2023
Emma Cooper
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
Boots 1 star review on 8th October 2023
Vanessa Davies
36
Anonymous
Anonymous  // 01/01/2019
Since the first day of the sales, boots has had many items up on their website as being on sales. I've check online and nothing is stock, called by phone and sent on a wild goose chase to different branches, after being told stores had the items in stock, to find on arrival, there were not. Eventually complained to the manager at Liverpool Street station branch, to tell me the warehouse does not even have the items. I am truly disappointed in Boots, as this is false advertisement and should not be allowed. Boots puts things on their website which they no they do not have in stock, know customers will go to the stores to purchase the items which are not in stock and instead buy something else. Shame on you Boots, you should be under investigation.
Helpful Report
Posted 6 years ago
The online service is shocking 1st order placed for next day delivery... never turned up ....lost in transit Refund after 4 days as they couldn't raise another duplicate order for some unknown reason 2nd order placed ... never turned up ... lost in transit This time they were able to reorder and it eventually turned up 3 days later Lost in transit appears to be the usual excuse Prior to ordering, I checked the stock locator online and went to local store to purchase. Could not find the item, so asked a staff member who said they had none. Told her that I had just checked online before coming, to this she replied "don't bother with that, it's always wrong"
Helpful Report
Posted 6 years ago
Avoid Boots pharmacy in Ferryhill if you are housebound and need to have your drugs delivered, most pharmacists offer this service nowadays. The members of staff who answer the telephone relay the WRONG information to the Pharmacist causing so many mistakes with your prescription order. They are rude and insist they have always correctly notified the Pharmacist of the drugs requested. You are always blamed for the errors if you are elderly. Stay away from them, they could kill you with their incompetence. There is a family pharmacy, also in Ferryhill, please go there, do NOT use Boots in Ferryhill, mistakes are made with your drug prescription. far too often. Do not die at their hands
Helpful Report
Posted 7 years ago
Boots Bridlington. A lady called on Elaine on the makeup counter is just so wonderfully helpful and I do not go anywhere else now if I want advice on skin care and make up
Helpful Report
Posted 7 years ago
Fair play to Boots and their commitment to excellent customer service.
Helpful Report
Posted 10 years ago
Excellent phone customer service from Boots. If only all companies treated their customers like that...
Helpful Report
Posted 10 years ago
Would give zero stars if an option Would give zero stars if an option, my order did not go through but I was charged and 7 calls later and 2 emails I am still awaiting my refund from 15th Feb, awful as they said it is website issue as the reason the order failed, I have been told different information on each call and keep getting told my refund is on its way but all lies, then spoke to a manager who sounded thicker than the lot of them, fuming, con artists. BEWARE!!!
Helpful Report
Posted 3 days ago
Boots Boots Boots...the new low they strive to sink to is never ending...bought a mascara for my wife which was placed in the wrong location and ended up with the wrong colour. tried to exchange it at the abysmal store in Kingston Park, Newcastle but apparently on the back of the receipt, that is after you buy the product, it says make up is not returnable...how many of us read the back of the reciept after purchase. Called 'customer care' and they are just as useless as the store. absolute and utter disgrace. tried to call the store manager but the store phone number asks you to go to the national 'customer care'...absolute disgrace which proves why we abandon physical stores...and soon Boots
Helpful Report
Posted 4 weeks ago
Honestly Boots doesn't even deserve one star! Please avoid making any online orders with Boots especially prestigious items such as perfumes! I had placed an order for a one million perfume along with FCUK gift set and two deaodrants. I received everything apart from the One million perfume! On contacting customer service, they said they will investigate and it will take 5-10 days. I kept on waiting for a refund but at last they refused! They said their investigations show the perfume was packed? However here I the customer did not receive it?! My parcel did not have the perfume in it but Boots did not care. They literally have kept my money to increase their profits. Pathetic company ever! Never will I ever shop again for Boots! Worst company, worst customer service!
Helpful Report
Posted 1 month ago
They have got rid of all manned checkouts in Boots at Burton Upon Trent. All self serve checkouts. Unfortunately I don't agree with this, they are taking jobs away from people. Therefore I left my purchases and walked along to Superdrug who have actual people working on their tills.
Helpful Report
Posted 1 month ago
I ordered from the Boots website and they sent me the wrong products.When I contacted CS they asked me to send the parcel back. I never heard from them again. After a month of chasing my refund they emailed back and said the parcel didn't have the correct weight and that they won't refund me. Nice way to increase income. If you didn't know it was Boots you would think it's a scam! When I sent a formal complaint I received a standard reply saying: Thank you for your feedback. And that was that. Money gone! I am absolutely furious.
Helpful Report
Posted 2 months ago
Been a very good customer and have spent a lot of money with Boots over the years and I am now very disappointed with the company. I tried to place an order for just over £60 using the code POINTSBOOST10 but it would not work as another promo was already uploaded onto my account. I couldn’t delete the other reward on my account. I called your customer care team and was transferred to advantage card team who said they couldn’t deal with it and also said they had many people calling today with the same problem so they transferred me back. I was told they couldn’t do anything about it either. Unbelievable. I asked to speak to a Manager but was refused. You have lost a very loyal customer.
Helpful Report
Posted 2 months ago
BOOTS have issues with their IT and are incapable of rectifying their problems !! I have tried via the customer services department and spoken with numerous staff who all contradict each other. I am now dealing with the executive office via email ONLY ! as they refuse to connect me to the department !! The problem has been going on for 4 weeks now and they are not fit for purpose !
Helpful Report
Posted 2 months ago
Place is absolutely dreadful!!! The website kept on crashing!! Place an order multiple times and my order kept getting cancelled!! Do yourself a favour and shop at Superdrug!! Boots is completely awful and has no value for there customers!!
Helpful Report
Posted 4 months ago
I visited your Guildford, Surrey store today to look for a chritmas gift for my son. Shristi was very helpful. Although the male at the perfume section was extremely rude to my other son, shoving him away from a cabinet and basically losing a sale, Shristi gift wrapped a beautiful gift set for my son and has great customer service. Maybe she should train the guy wearing trouser braces!
Helpful Report
Posted 4 months ago
My item was delivered a very expensive set completely open and leaked everywhere, boots customer service was horrific wouldn't send me a new one out as most companies would since it is their fault, have to download a returns label and wait a forever for it to be delivered back to them to then wait again for a refund, will NOT be using boots in the future looks like Superdrug have my service since they actually care about their customers!
Helpful Report
Posted 4 months ago
Online orders are rubbish my order was due on wednesday and i am still waiting for it now.. speaking to anyone with a brain cell on the phone is a nightmare …. They have taken my £119 though, but no goods so this is theft??? This is an order for deluvery to store… what makes it worse is i cant even cancel the order!!!!
Helpful Report
Posted 4 months ago
Order placed on 17th September and still not processed. Contacted customer service many times including a third party, they don’t even respond! No order shipped no refund made and no one from boots seems to care! I’ve been a customer for over 10 years I dont think I want to buy from them again, just frustrating! But I’ll do everything I can to get my money back!
Helpful Report
Posted 5 months ago
Failing of contractual requirements by not delivering my parcel to my building My daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it. We phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries. We emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged. The Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their "proof of delivery" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered. After numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund. I am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their "contractual requirements in relation to this order" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake. Boots suggested we "contact your local authorities if you believe the parcel has been stolen from your property". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building. Date of experience: 19 September to October 07, 2023
Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023 Boots 1 star review on 8th October 2023
Helpful Report
Posted 5 months ago
REVIEWS ARE A PATHETIC WAY OF COLLECTING DATA ABOUT YOUR STAFF AND YOU AND OTHERS SHOULD CEASE THIS PROCESS. How DO YOU KNOW A REVUE IS TRUE AND HONEST?
Helpful Report
Posted 6 months ago
Boots is rated 2.7 based on 1,772 reviews