“I ordered in April - have yet to receive product. Seller continues to claim product was sent meanwhile there is no shipping/tracking information. I guess they needed the $20. Buyer beware.”
“I placed my order on 4/25/20. I received an email confirmation that my order shipped on 4/28/20. No package was received by 6/10/20 so I emailed them to ask about the status of my order and whereabouts of my package. They responded by verifying my email stating they would get it out to me. Another month has passed by and still not received. I gave them the benefit of the doubt due to Covid but this seems excessive. 3 months waiting on an underwear order. No response from my most recent email inquiry to them.”
“I opened 2 if a 4pr individual pack if jock straps. Straps very loose
Complained they wernt of merchantable quality.
Hid behind underwear can't be returned nit even unopened. No compromise.
Now raken up with trading standards.”
“These guys erased evidence on google of my recent poor customer service they have ive been waiting for about 3 months and i still haven't reciente either my shipment or my refund as i ask , since they were denying for them to give me a refund. Avoid route insurance they also give a F*#$.”
“At 25.11.2020 i orderd some underwear. Today is 19.01.2021 I still did not recive the shipment. I wrote an email about it and I'm waiting almost a week for an answer (still nothing). I tried to contact them via facebook also nothing. This company is tricking people!!!”
“Avoid, says order dispatched a month ago but not delivered. Insurance paid to cover lost goods. Won't respond to email apart from an automated response stating that they will contact within 72 hours but any further emails will result in you being sent to the back of the queue. Shame as previous order was ok and the boxers are very comfortable.”
“My order arrived with one of the items having a hole in them made several attempts to contact but no reply THEY ARE HORRIBLE DON'T BUY NOTHING FROM BOX WEAR”
“I ordered my items back in November and as yet still waiting for them to arrive. I've emailed many times and tried to call but got no where with it. Told items were out of stock then in stock and still nothing. Very frustrating if honest appreciate the current situation but if there unable to keep up with the black Friday orders why do a sale.
I've emailed again today same response wait 72hrs and they will get back to me.
Spending 108.00 and nothing is a bit worrying not sure what to do next.
Very poor service all round.”
“I ordered some briefs about year ago and I found them today still in original package. Wondered why I never worn these. Well after worn one pair today they ended up in Bin and I remembered why I never worn these.
Bad quality and fitting is like for boys!! Probably they fit only small packages.
12 of them gone to bin (11brand new) !!!”
“Have ordered loads in the past. The quality is occasionally iffy but good looking. This order was wrong and I’ve been treated like dirt. Steer well clear!!!”
“VERY poor or non-existence customer service. I have tried several times to discuss Return/refund but my mails get ignored and Box do not have any telephone contact details. Probably best to avoid and stick with reputable suppliers like PUMP and Addicted.”
