Name: Bramble Berry
Rating: 2.30

“I am a new Bramble Berry customer. I just want to say that I am totally impressed with the customer service. I purchased several orders of fragrance oils and have been totally satisfied. I recently purchased several different oils for soap making. When I received my shipment 2 of the oils had leaked which caused the items in the box to be a mess. I reached out to customer service and explained what had happened during shipment. They immediately sent replacement bottles of the oils that leaked. I am totally pleased with this company. I have already made several recommendations for Bramble Berry products to my fellow soapers. Keep up the good work and I will continue purchasing my supplies from your company. Blessings Katrina”

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Posted 2 months ago

“I placed my very first order and it wasn't delivered properly, but bramble berry customer service was first class and replaced my order quickly! Thank you from this new soaper that was so incredibly excited to try these fantastic products. LOVE the variety of scents and the information about their tendencies in soap making. I've already placed a second order!”

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Posted 2 months ago

“Anytime I order from brambleberry I'm delighted!! I think they have wonderful customer service, decent prices and reasonable shipping since it's going from Washington State to Illinois. I'm not sure why they have bad reviews I've had much more trouble with other suppliers.”

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Posted 7 months ago

“The only person who I can turn to in a crisis or need for any information!! They are always there and responds fairly quick!!! The customer service is what makes there company the best!!”

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Posted 2 years ago

“I love their products, I love the scents. Beautiful website! Customer service has always been great and they always include a "freebie" or two in your order. I love that. The only thing is no free shipping, it's hard to compete with that/amazon. But i love the company, love the products too!”

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Posted 3 years ago

“Good service and products. It is my third time purchased. All feeling good.”

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Posted 5 years ago

“Brambleberry always makes my day by having exactly what I need when I need it, and their customer service people are rock stars! The quality of the products is outstanding and consistent, which is huge for me. Keep up the good work!”

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Posted 6 years ago

“Shipping was horrible. Originally the package was due by UPS on Sunday, then it was moved to Monday. Then on Monday UPS delivered to USPS which would delay deliver until Tuesday. This would be 12 days since I’ve ordered. Do not use this company if you want timely products.”

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Posted 1 month ago

“Not at all happy with my purchase of grapefruit essential oil. Smells bitter, not like previous orders. Shipping crazy expensive and no returns. Bad customer service.”

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Posted 1 year ago

“I had never had a problem with customer service until today. I tried to redeem rewards points and there was a glitch in the system. The customer service rep said she could not/would not help me. I spent a lot of money to earn these points and I must have a paid order to add the free product, so, now I am forced to purchase another product and pay additional shipping and handling fees when the "glitch" is fixed instead of her just adding it manually to my order. Horrible customer service and very disappointing. Now I must wait to place my order until their technical difficulties are worked out.”

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Posted 1 year ago

“I was a customer for about a year. I had an issue with one product and wrote a bad review about it - $9 out of over $1000 in purchases. They deleted my review. It was then that I realized I couldn't trust them. They claimed it was user error although I'd used the same product in other molds with no issue. It was about a particular purchase, not them personally. Until then, I had respect.”

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Posted 1 year ago

“As a new soap maker, I was very drawn to Brambleberry's wide selection of fragrance oils and I have actually had good luck with every single scent I've ordered from them. However, the biggest issue with Brambleberry is shipping. For one, free shipping is not an option whatsoever. I've been paying well over $30 for shipping on my past several orders, even with the total cost being several hundred dollars. Other competitors in this space offer free shipping with cart minimums. Second, be prepared to wait...a LONG TIME. You can expect your order to be fulfilled in about 3-5 business days and then wait close to another week for your shipment to actually arrive. I'm torn because I love their products, but unless they can change their shipping processes, I will have to take my business elsewhere.”

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Posted 3 years ago

“I love their products, but I agree they need to work on their customer service. I just received a package missing a 7 lb item. This is the third time an item was missing, although it was hand-written in the count on their invoice as being included. Each time the customer service representative agreed to send the replacement product the next day. There have also been two additional times when products were not packaged properly and they leaked. Again, I was given replacement. What is aggravating, and why I will stop purchasing from them as of today, is the "hip" comments as to why they have so many errors. Per Matt today, "It's because the pulling department is made up of people and people make mistakes..." 40% of my purchases have resulted in an item missing. With the damaged goods added in, 60% of my orders have been unsatisfactory. I wonder if it would simply be "human" error if I returned that percentage to them when I provide their treatment in my medical profession... ??”

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Posted 3 years ago

“I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. no call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. look for everything somewhere else.”

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Posted 3 years ago

“They advertise quick shipping but they take well over a week to ship. Other competitors actually ship in the time frames they state. I tried to contact someone for help on why my order took weeks to ship and couldn't get a hold of someone. After 4 days I finally did and was told some of my items were back ordered. No one told me that when I checked out or to expect a delay (I would have gone elsewhere if I knew they were selling stock they didn't currently have.) Stay away. Over priced company that sells what other people do at a better price and zero customer service and ships your order whenever they feel like it.”

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Posted 2 years ago

“They advertise quick shipping but they take well over a week to ship. Other competitors actually ship in the time frames they state. I tried to contact someone for help on why my order took weeks to ship and couldn't get a hold of someone. After 4 days I finally did and was told some of my items were back ordered. No one told me that when I checked out or to expect a delay (I would have gone elsewhere if I knew they were selling stock they didn't currently have.) Stay away. Over priced company that sells what other people do at a better price and zero customer service and ships your order whenever they feel like it.”

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Posted 2 years ago

“I really enjoyed their scents, however nothing else has been a positive experience for me. I was gift 15 lbs of soy wax and it was the wrong one so I asked to exchange and they DON'T OFFER EXCHANGES! I now have a bunch of wax I don't like or want! Any time I go on their 'chat' their reps have been so rude. Their products are really over priced as well! I've found better wax and oils that are so much cheaper. Please save your time and money”

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Posted 3 years ago

“Their fragrance oils are hit or miss. Some do not smell at all like their names, like their Honeysuckle fragrance. It smells rancid. I wonder if the reviews on their website are filtered to give a better representation than is accurate, because I cannot believe that anyone thinks that fragrance is pleasant. If you do happen to get a dud, you are out of luck. No refunds on fragrance oils, even those that have not been used.”

Bramble Berry 1 star review on 12th November 2020

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Posted 3 years ago

“Like other customers below, I had the same experience. It took so long so I contact them and the person name Cloe wrote me back the order processing time is 8 days so mine will be ship on the next day I contacted them. Yes, I waited a week to contact them because of what is going on right now. So, the next day I check on my order status still the same and I wrote them back again. Then the next day this person name Cloe wrote me back with the UPS tracking number. so I clicked the tracking number the package is not even shipped till now. They just created the label after I contacted them for the second time but not actually ship. This was my first time buying here also the last time. They think the customers are a fool. so said”


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

Bramble Berry Reviews