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Brand Design Experts Reviews

4.7 Rating 240 Reviews

94 %

of reviewers recommend Brand Design Experts

Company Reviews

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Phone:

0207 060 7055

Location:

Offices in the UK (+442070506055), USA (+18452711234) & New Zealand (+64 48890020)
London; San Francisco; Wellington

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Dalony Pinniger-Clare

5

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are UNRELIABLE. UNPROFESSIONAL. BAD SERVICE. LATE PRODUCT. I would never use them again. The manager Sean was supposed to ring me to sort out the issues and he never bothered. They lied to me repeatedly on 'online chat' and when they couldn't give me answers they just stopped responding all together. It has taken over THREE weeks to get a business cards done on an approved design and they still have not been received. DO NOT USE THIS COMPANY. EVER.”

Posted 7 years ago

“Their logos look like clip art. They will only respond to you once a day, sometimes not even amending what you asked. After a frustrating month I gave up & went elsewhere, wish I had sooner! I didn't get my money back either, they would not refund me & when I opened a PayPal case they sent photos of the rubbish logos that they had sent me to PayPal & my case was closed. Very disappointing!!”

Posted 6 years ago

“Gave them a try for the first time about 3 months ago. Went to them again for the same files yesterday since I had lost the files they sent me. They promptly supported me & earned this appreciation. Will use them again. You too can!”

Posted 7 years ago

“£39 pound for a logo? the draft logo they sent me could have been made by a blind toddler, they will not five you a refund without hours of messing about and a paypal dispute, STAY WELL CLEAR DO NOT USE THIS COMPANY, go to fiverr.com”

Posted 7 years ago

“UPDATE 18/01/19 After several conversations back to back. Brand Design Experts finally issues / gave our refund back. What I was impressed with was they had the nerve to actually ask again for our custom and to give another chance. For whatever reason I thought ok since they did it without asking for any money. Several months later we are still doing business... I guess everyone deserves second chances. And they are currently working on several websites for us, and always answer back daily, charge a fair price, and never delay in answering and updating us. Amazing turnaround. My go to web designing team now. Highly recommended. Well done guys. ------------------------------------ AVOID THIS COMPANY !!! THIS IS A FRAUDULENT COMPANY!! THEY TOOK OUR MONEY, AND NOW CLAIM THEY DONT HAVE IT? THEN THEY SAY WE NEED TO PAY THE SAME AMOUNT AGAIN VIA PAYPAL?? FRAUD - AVOID THEM THEY DID NOT PICK UP THE CALLS, OR REPLY TO MY EMAILS THEY IGNORED US WE HAVE ALERTED THEIR HSBC BANK OF POSSIBLE FRAUD TO CUSTOMERS DO NOT DEAL WITH THEM AVOID AVOID AVOID !!! ALSO THEIR ORIGINAL EMAIL ADDRESS SHOWS THE FLAG AS 'INDIA' I THINK THEY ARE BASED IN INDIA NOT UK????? AVOID!!!”

Posted 5 years ago

“Got the first draft of logos very poor quality,asked for my money back. They wanted me to give them another chance which I did. The next drafts were better but decided not to go ahead. Asked for my money back under their no quibble money back guarantee on 5th of June. Certainly no quibbling because they have failed to acknowledge my request for a refund. Beware.”

Posted 6 years ago

“Fast response, excellent design ideas, helpful staff.”

Posted 6 years ago

“Lovely customer service they helped with my website. Such a fantastic team keep up the good work I can recommend to anyone out there wanting a website they are faultless worked with me from the start to the end. Thankyou brand design you have one happy customer! Hellen Respond Fast Ltd”

Posted 7 years ago

“Prompt, pleasant, good prices and all-round good service!”

Posted 7 years ago

“Looked online for affordable logo designs. Found Branddesignexperts, order placed online and chatted with them online about my requirements, received the first set, minor changes required were done & I have the logo designs in all possible formats. Worth it, love the service, keep it up Branddesignexperts!”

Posted 7 years ago

“Great service! There was clear communication throughout the process. The visualizers put very thoughtful work towards conceptualizing the logo & finalizing the strapline for my business. Highly recommended :)”

Posted 7 years ago

“Website very easy to use and very clear! I received 1st set of logos in less than 24h. Quite impressive! Will definitely use BrandDesignExperts again and recommend it :)”

Posted 7 years ago

“Scam Alert!! Website states they offer a refund if you are not happy with their designs. The logos they sent to me appeared to be something that was made on a free logo maker (novice at best). This is a scam!! After 3 months, I have still not got my money back, despite their assurances. They are based in India and not Birmingham or San Francisco.”

Posted 7 years ago

“Very professional and friendly”

(London) - Posted 7 years ago

“I can honestly say these guys are the bees knees, we gave a brief idea and they came up with loads of different design options the same day. FANTASTIC EXCELLENT SERVICE Would highly recommend to anyone.”

Posted 7 years ago

“Superb Designs. Excellent Customer Service. Quick. I've used them 5 times, they're consistent in delivering high quality design service. Recommended.”

Posted 6 years ago

“Fast, efficient service. Seemed to know exactly what I wanted.”

Posted 6 years ago

“The design covered every element that I described and the time and speed of the product was outstanding. Highly recommended.”

Posted 6 years ago

“I ended up with a good logo for a modest fee”

Posted 7 years ago

“I have been very happy and satisfied with the services I have received from Brand Design Experts. From their support to helping me create my own brand Logo, to helping me build my website and updating it with any currrent information I have needed to imput at a later date. Their service has been wonderful.”

Posted 7 years ago

Brand Design Experts is rated 4.7 based on 240 reviews