“Brighthouse is running a scam. Cashed in my contract. They were short a month interest and charged me an early withdrawal fee, after telling me for several months what the maturity date was. (It was actually 3 years in the future) Correspondence from them is no more than a one liner not related to my questions. This is a purposeful act to allow Brighthouse to collect unjustified early withdrawal fees. Phone calls are useless, after waiting and transferring to several people with an IQ of less than 13, I received no help. STAY AWAY FROM BRIGHTHOUSE.”
“Me and my husband purchased a policy with MetLife when we were in our early 20’s. Shortly after, the policy was somehow sold to BrightHouse Financial. My husband passed away 3 months ago and I can’t even get anyone from the claims department to tell me what documents they need to review our claim. BrightHouse keeps sending me notices requesting paperwork but they don’t say what paperwork. When I follow up no one from the claims department ever calls me back. These people are an absolute nightmare to deal with. Please don’t put the burden of having to deal with these people on your loved one.”
“My IRA Annuity was invested by my Bank to Brighthouse Financial, Inc., 11225 North Community House Road, Charlotte, NC. 28277.
On December 19, 2022 (Monday) I completed paperwork to withdraw then rollover the remaining amount into a new IRA Investment Annuity.
The withdrawal form that I completed, specifically stated that the withdrawal was to be Direct Deposited into my Bank Checking Account.
Today is December 28, 2022 (Friday) as of today I do not have my funds..
On 12.23.22 I made a decision to directly contact Brighthouse Financial, Inc. Directly. Called 1.888.243.1932
I was informed by Robin H. of the Escalation Team that a Check was Mailed out on December 22, 2022 from their Nashville, Tennessee office. Robin then informed me that my Bank Information has to be on file for 30 Days before withdrawal request.
Absolutely nowhere on the 6 Year Annuity Withdrawal Form, did it state such extremely important information.
Then, on 12.27.22 called them back again & talked to someone named Carol, she informed me again than the check was mailed on December 22, 2022 from their Nashville, Tennessee office. I then asked for the check number.She then informed me that my bank information needed to be on file for several weeks, which is why a check was sent.
Feel that something unethical is going on, two different stories from 2 different Brighthouse employees.
I personally feel that Brighthouse Financial, Inc. is guilty of Gross Negligence in regard to this issue. Additionally, I feel that their actions deserve serious business consequences, as I firmly believe that their actions are extremely dishonest.
My advice, beware of Brighthouse, invest somewhere with ethics, where clients are treated ethically.”
“I have been making online payments for mylife insurance for years, then they put in a new system and i cant access anything. called customer service multiple times not helpful unless they pass you to other people. I am literally tryingt o give them money - what a ridiculous company.”
“Since MetLife switched over to Brighthouse (BH) BH Is turning me against them. I Cannot get my money out of the company without extensive unfounded delays DONT BIY WITH BH”
“After finding out my mom had a long term care policy from this company after she passed away, i have been dealing with them for 9 months and given them all the information required for reimbursement for her assisted living expenses and they continue to deny the claim and after reading these reviews this seems to me like a total scam as they said she had $69,000 in term care and all we are trying to get reimbursed is about $30,000 which we fulfilled the requirement's they requested but still continued to deny the claim so do not do business with this company.”
“It’s been horrible dealing with this company. After Covid we got a bill stating if we wanted to keep our policy we had to pay 1300 dollars. We had been paying 80 dollars a month for years so I called and had a huge run around and got no answers. So I sent them a letter canceling the policy which was followed by more letters from them letting us know how to pay them. The last letter informed us that we owed them 22thousand dollars. What!!! I think that everyone one this sight should call there state’s insurance commissioner and get the number for the state where Bright House works out of and put in a complaint. Even better start a class action suit against them. I will be contacting my lawyer tomorrow.”
“I had to bend over backwards- frontwards and then back again to get my money and close my account. Their information is not kept up to date. And when I finally faxed all my requested forms, I had to call them again to find out, they were still holding the funds because they needed an updated signature. If I had to do it all over again, I would stay far way!”
“I was very displeased at the service that I received while trying to close an estate that I am/was the executrix. They made it very difficult to communicate with someone that could assist in this delicate matter. The person that I spoke with told me that he "was the boss" and that he "had no supervisor". After many years of doing business with them, it was very unfortunate that they did not retain my family or my business.”
“Trying to get a very simple issue fixed is absolutely awful. Tickets opened and have taken weeks and while escalated nothing ever happens. Tickets, Chats, Calls... And no change, just "we will escalate to customer care". At this point not sure they even exist.”
“Customer service is AWFUL! I want to send a secure message and all I can find is phone numbers to call. My experience over the last year is they DON"T ANSWER THE PHONE! They sent me an email saying I had a tax document available. I went online to get it but it will not open and it will not download! I've had this account since it was MetLife. Brighthouse really sucks. It makes me feel like it's being run by a bunch of crooks.”
“This place is disgusting! My husband purchased a policy in April before we had our daughter to make sure if anything happened to him that we were taken care of. Well, in early September he died from a heart arrhythmia. It is now December and they have had paperwork and death certificate for over 2 months. Since he had the claim less then 2 years it is under contestability which I understand. But my husband was a healthy 31 year old with no known issues. Every time I call I speak to a new person who has no clue of what they are doing. Half the time notes are not put in. No one is ever on the same page. I was informed that the funds was being mailed to me within 24 days so I purchased a house to be closer to family since we have a 7 month old daughter and now I am going to lose my EDM money because that information was incorrect. I spoke to Hannah a supervisor and she said she will expedite everything and call me back on a specific date, well she didn't. I had to call. Then I found out that she cannot expedite anything and that it can take several months to get the insurance money. I was going to get a life insurance policy through them after everything was finalized but I am staying far away from this company. I'm grieving that my husband passed and now have to put up with this BS.”
“It's taking a long time to get my portion as a beneficiary. Apparently there are technical issues causing the delay in sending the payment. I have to keep following up. This is so frustrating. I hope to see an end to this soon.”
“My parents purchased long-term healthcare insurance policies in 1998 and paid their premiums twice a year for 22 years. At some point Travelers must have either sold the policies or something like that. Ever since November 2020 I have been dealing with Brighthouse on a very regular basis (at least once a month) regarding reimbursement for money already put out for care. The customer service experience has been absolutely horrendous. I have been told many pieces of erroneous information throughout my nightmare- ‘your parents’ policies don’t cover……’. ‘we don’t have the invoices for those dates’ (which is a crock of you know what- I end up telling customer service where to look to find the ‘missing’ invoices! On all of my paperwork It states that fifteen business days is the amount of time it takes to process claims from the day the care logs and invoices arrive. yet customer service always says twenty- and even that is not followed. they are breaking their own protocols. The stress and angst that come with the phone calls are awful. Recently they began to include surveys after service calls. but what happens is if you have had a rough conversation customer service agents disconnect you so you can’t complete the survey! If you wish to speak with a ‘senior claims representative’ you have to set up a twenty-four window appointment - and even then you may not get a phone call. I’ve kept my phone at my side with the ringer on many many times- and have had to conduct my business with them in public- in front of my students and also while driving. It’s appalling that this low level of customer service exists and never gets better. One star is a gift. Brighthouse you should be ashamed of how you operate your customer service. I am young, healthy, and extremely well versed in healthcare. Imagine folks who aren’t. Imagine folks who wait and wait for reimbursement and run out of funds and have trouble advocating.”
“SCAM!!! We bought this policy close to 20 years ago. Have NEVER received any paperwork on it!! I have called MANY times and they cannot locate my policy and yet the payment still comes out every month. I called the bank and put a stop pay on that but that is still 20 years of payments that I will never get back now. SAVE YOUR MONEY!! Go to a reputable company for insurance!!!!”
“Worst company ever. I wish I could give them zero stars. Many multiple calls attempting to find my great aunt’s policy. My great aunt was unable to give me her policy number. So when I give them every bit of information about her they cannot find it nor do they want to help.
I am so incredibly frustrated. I sent POA documents to them with a letter asking them to change her address on record, and change her beneficiary designation per her instructions. Two weeks and no response.
I called them today to find out what they’re going to do about my letter and documents and they say they can’t find her in their system!!!
But they’re still taking money out of her account every month!!
I’m so disgusted with this company. They should be sued.”
“They deny getting my info. Even though I overnighted it to them. Now if there was a problem don't ya think I would have gotten it back? Now I have to go through all the nonsense again. It is hard enough to lose a loved one without all this.”
“Total nightmare. Nice people very very very confused. Every single time I gave them what they requested it only led to more things they required. Horrible horrible horrible experience. Do not do business with this company they are beyond AWFUL”
“I do not understand how this company survives!!!! They are soo extremely poor in customer service!!! I will never again allow even one dollar of my money to be handled by this outrageous company... Now my challenge will be to close out what they are holding. Poor example of a financial investment company!!!!
Their employees are bottom of the barrel to say the very least, especially the ones that get on the phone and tell you their "TITLE"!!!
I'd fire all the big shots immediately....”
