Browns Fashion Reviews

1.6 Rating 19 Reviews
16 %
of reviewers recommend Browns Fashion
1.6
Based on 19 reviews
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Anonymous
Anonymous  // 01/01/2019
I purchased a $2,500 order from Browns and received an empty box, which has never happened to me before from any company i've purchased from. I inquired about what happened thinking mistake happen, and maybe the person packing my box just didn't include the order, and two weeks later, after talking to many people they said there is nothing they can do about it. After looking into this issue, I read a few other reviews about other people receiving empty packages. This company is absolutely disgusting. I can't speak for the store experience, but if you are putting your money towards an online order, I would try and find those items elsewhere or even better, shop small or from the brand itself. You think that it could never happen to you, but based on the reviews it seems like this happens often. I'm now out 2,500 from a big corporation who sent an empty box....
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Posted 2 years ago
This is by far the worst experience I ever had for online shipping in my life. I placed an order on 8/11/22, item was shipped from UK the next day, arrived to the US on 8/13/22, then it had been sitting at Fedex. According to Fedex, Browns didn't provide commercial invoice with the package, hence it caused customs delay. I have sent four emails to them, every other day, reminding them to provide the missing information to Fedex or the package will be return to the sender, every time they just replied they did, and asked me to monitor the package as well. Today, 8/24/22, I received the email from Fedex saying that my package is being returned to the sender. I will never purchase from Browns fashion again. I am hoping I will receive a full refund with shipping charge once you receive the return package from Fedex.
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Posted 1 year ago
I have bought expensive jewellery and I received an empty box with nothing inside. Brownsfashion told me that they have done investigation ( I am sure they did not do anything) and as a result they decided that everything was done properly! If I had not claimed money from the bank and did not start merchant dispute procedure my money would be gone. This is just shameful. I can not believe this company can be allowed to sell anything to customers!!
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Posted 2 years ago
Worst customer service. Refusing to give me a refund as the ‘boutique didn’t accept my return’. NEVER EVER BUYING FROM HERE AGAIN
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Posted 1 year ago
Customer service is a joke. I ordered a pair of shoes from Browns, and package was delivered by FedEx to a locker but got stolen so I never received it. Talked to the customer service around 10 times. They started two investigations, one can take up to 15-20days. Customer service never keep your case updated, even after the deadline of the investigation. I had to call in. I have evidence of the theft through the locker provider and have file a police report. Well well well Browns probably negotiated some deal with FedEx to jointly deny the evidence of the theft and just told me they can’t issue a refund. It’s been a month since my package was stolen. And this is what I get. I just regretted not calling my bank for a dispute in the beginning with naive trust in Browns to have professional customer support. Buyers be aware: if anything goes wrong your money is gone.
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Posted 2 years ago
I wish I looked at the reviews before making a purchase. Actually what I am going to do right now is to put a hold on my purchase. I had to call the customer service here in the USA 5 !!! times. I had to go to the bank to make sure that they will not block this transaction and was assured by Browns that all the blocks were listed just to find out one more time that this time I have to take picture of my card and my driver's license and email it to them. Horrible. Horrible. Horrible. Farfetch should be careful who they choose to do their business with. I will leave the same review for them. RUN, RUN, RUN from this " "company" ......
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Posted 3 years ago
Delivered me an empty box and refused to refund! Contacted credit card and they are processing it. The customer service is appalling! And they do not understand the law when I requested for a subject access request. They refused this request which is illegal. Bad service, on the edge of fraud.
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Posted 6 years ago
Browns Fashion is rated 1.6 based on 19 reviews