BSM Reviews

4.2 Rating 139 Reviews
79 %
of reviewers recommend BSM
4.2
Based on 139 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
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Phone:

0330 100 7500

Email:

driving-school.complaints@theaa.com

Location:

Fanum House, Basing View,
Basingstoke
RG21 4EA

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Let down by previous instructors who were inconsistent with effective teaching. I was exhausted with learning to drive until I met Tahira. Due to my previous experience with Berkshire instructors I was very sceptical on my first lesson. To my pleasant suprise Tahira’s teaching strategy was the best I’ve ever seen. She taught the basics, asked critical thinking questions, explored theory and practical. So thank you Tahira for being an excellent teacher.
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Posted 7 months ago
Deciding to learn to drive at 30 has not been without it's challenges, but I'm very pleased to say that this has been a complete success. I could not have achieved this result without the guidance of Tahira. She is an exceptionally patient and thorough instructor. Being taught to drive to her standard made the exam itself seem like nothing. My sincere gratitude to her for her time and advice
BSM 5 star review on 18th August 2023
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Posted 7 months ago
Jesuthasan Rajkumar, I am extremely happy today. Its been a very worthwhile experience. Your encouragement and motivation as an instructor is second to none. A BIG THANK YOU. You made my day.
BSM 5 star review on 3rd August 2023
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Posted 7 months ago
Today I made it happened! Thank’s to my very patient driving instructor Tahira. I only had a couple of lesson with her but I learned a lot for just few days. I couldn’t believe that I passed the test because I was so nervous. Tahira helped build my confidence and gave me a lot of reassurance that I can do it. For all new learners I will recommend BSM especially my instructor Tahira.
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Posted 8 months ago
Tahira (Tara) was such a wonderful teacher! She got me to pass the test in a few short sessions and was such a delight to work with. Would certainly recommend!
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Posted 8 months ago
Tahira is an incredibly experienced, fair driving instructor whose patience and strict style of teaching was invaluable and helped me to pass my driving test with zero faults. She had good communication and would respond to texts straight away which was also something I appreciated. All in all, my experience was positive and I would recommend her to anyone in need of a driving instructor
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Posted 9 months ago
I simply don’t have words that can describe and pay gratitude to my amazing instructor Tahira enough. She is absolutely professional, patient and ensures to fine tune your areas of weaknesses. I have been lucky to have her as my instructor and thankful to her for transforming me into a confident driver on the road. I have passed my exam in first attempt and truly enjoyed entire experience of learning. She has helped me and my 2 sisters pass our test. Thanks for giving me life lesson for letting go bad habits and subsiding fears. Respect to you for making this dream possible into reality.
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Posted 9 months ago
I simply don’t have words that can describe and pay gratitude to my amazing instructor Tahira enough. She is absolutely professional, patient and ensures to fine tune your areas of weaknesses. I have been lucky to have her as my instructor and thankful to her for transforming me into a confident driver on the road. I have passed my exam in first attempt and truly enjoyed entire experience of learning. She has helped me and my 2 sisters pass our test. Thanks for giving me life lesson for letting go bad habits and subsiding fears. Respect to you for making this dream possible into reality.
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Posted 9 months ago
I am very fortunate to find instructor tahira.she is amazing I don't think I could pass without her. Thank you very much for the depth of my heart ❤️.
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Posted 9 months ago
BSM. Driving instructor name NICOLAS SMITH and his badge number 855647. STAY A WAY HE TOOK MY MONEY AND JUST VANISHED.NOT TRUST WORTHY. BEWARE I am writing to express my profound disappointment and frustration regarding the driving lessons I received from BSM driving school. Regrettably, my experience with BSM instructor fell far below my expectations, and I feel compelled to provide feedback on the various issues I encountered during my time with them. Firstly, I found the instructor NICOLAS SMITH BADGE NR 855647 teaching methods to be ineffective and insufficient. He failed to provide clear and comprehensive explanations of essential driving concepts, leaving me confused and ill-prepared. Another significant concern was the instructor's apparent disinterest in my progress and well-being as a learner. NICOLAS SMITH displayed a lack of attentiveness during our lessons, often distracted and seemingly unengaged. NICOLAS SMITH have sent me a text because I've questioned him , about why I am only have been practising on the same street for the last 36 lessons, especially when my test in three weeks? his replay was, that I have 2 options,, take the test on the correct date with someone else or change the date? NICOLAS SMITH is the one how booked the date and the test centre, it was not me, he never said anything about my driving. so when I told him I will not, he just ignored my texts, took my money and just vanished. Lastly, the administrative aspects of my experience with BSM driving school were equally disappointing. The communication from BSM team was inconsistent and unprofessional. NO Phone number available and emails often went unanswered or were met with delayed and vague responses. This lack of clear communication added unnecessary stress and frustration to an already unsatisfactory learning experience. BSM have not helped me or supported me. BSM kept saying that NICOLAS SMITH not working anymore with them and he is self-employed. I regretfully cannot recommend your driving school or instructor to others seeking driver training. The lack of professionalism, ineffective teaching methods, disregard for punctuality and safety, and overall indifference towards my progress have left me profoundly dissatisfied and disheartened. TO BSM: I hope that you take this feedback seriously and make the necessary improvements to ensure that future students do not have to endure the same disappointing experience I did. and please do get a phone number like any other normal business. Do not hide behind a chat pod. Date of experience: 14 March 2023
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Posted 9 months ago
Tahira made me feel so safe and comfortable while i was learning to drive - I couldn’t have done it without her at all!
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Posted 9 months ago
Tahira is a very nice and helpful instructor. I would highly recommend her to other people.
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Posted 10 months ago
Not recommend at all.. Show available slot and than when dates near they cancel the slot. And also not confirm if next slot. Not take lessons from this .. Very bad experience
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Posted 10 months ago
Worst customer service and non professional organisations. I have books 10 lessons with their instructor named Edyta Ostrowska( covering Dartford area) Their instructor disappears with out letting us know in advance. We have even complained but they haven’t replied , instructor cancelled lesions with out telling us and no refund was made . Definitely instructor is stealing our money in this time . Even in the complain we requested the refund but so far no response from the BSM for refund even they didn’t contacted us The organisation is waste of money, time and energy . Never choose them . It’s a pathetic company offering pethatic experience to the customers It’s been a month we didn’t get any reply or any refund
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Posted 11 months ago
Obaidullah is the worst instructor that I have had and I have had 4-5 instructors, some for mock tests and with some had lessons, but never had a worse one than this one . Treats you completely like rubbish and doesn't give you any confidence. Wouldn't ever recommend this guy
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Posted 11 months ago
Unable to speak to anyone and chatbot that does not work, save your money and go elsewhere
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Posted 11 months ago
Tahira was absolutely amazing at helping me feel at ease with driving. As an anxious driver, I couldn’t have asked for a better instructor to help me pass!
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Posted 11 months ago
I would avoid at all cost their instructor Daniel Nwanegbu, is a terrible. Does not give feedback, he has gone on racist rants during lessons and when you ask how many lessons you need after 20+hours. He will reply 'how much you got?'. Save your money go somewhere else!!!
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Posted 1 year ago
Tahira is by far and above the best driving instructor you could possibly hope for. She is professional, thorough, and has a great sense of humour which makes learning enjoyable. She prepared me perfectly for the test and I passed with flying colours. Tahira is simply incredible and she is the best you can get. If Tahira has availability, don’t have a second thought - book her.
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Posted 1 year ago
really impressed with my instructor, she was always helpful, always encouraging and supportive. pushed me when i needed it, she was a as much a coach as an instructor. definitely recommend fyi pass first time too
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Posted 1 year ago
BSM is rated 4.2 based on 139 reviews