BSM Reviews

Name: BSM
Address: Fanum House, Basing View,, Basingstoke
Rating: 4.15

4.2 Rating 139 Reviews

79 %

of reviewers recommend BSM

Company Reviews

Questions

Metrics

4.2

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0330 100 7500

Email:

driving-school.complaints@theaa.com

Location:

Fanum House, Basing View,
Basingstoke
RG21 4EA

Write Your review

Tell us how BSM made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fred Luckham

Bolade Oteju

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My instructor is ( Usman Ghani) I have joined BSM recently and I had only a few lessons with my instructor . However I have learned a lot of new techniques that help to drive safely the best I like about my instructor is the way he teaches maneuvering especially the parrel parking . I passed my test because he was so positive, calm and helpful . I definitely recommend him to anyone who lives in Manchester. Thanks a lot Usman”

Helpful Report

Posted 4 years ago

“Having fixed my test date, I then booked a reasonable number of lessons with BSM. The first lesson being two weeks before the test, which was actaully the first date lessons were allowed following the government Covid lockdown. I informed BSM that I would add more lessons if the instructor felt they would be needed and requested contact by the instructor. He didn't contact me. I was surprised that during the first lesson the instructor told my son that wouldn't be ready for a test booked for two weeks later, but never mind a few more lessons may fix that impression. Having left school hours early my son waited for his next lesson only for the instructor never to arrive and ignore our texts and phone calls. On contacting BSM I was informed that the instructor had cancelled some 9 days earlier, with neither the instructor nor BSM informing us of this cancellation. With a web based booking system and no advertised telephone numbers, it's bizarre that BSM are averse to emailing or texting their customers. Furthermore, their customer web accounts are linked to their instructors rather than the pupils, hence the lesson cancellation removed access to my account. I was not informed of the cancellation and I was unable to use money held by BSM to rebook replacement lessons. Having missed the crucial final lessons, 10 days after BSM should have contacted me and 14 hours before the driving test, I was now aware BSM were no longer providing a lesson nor importantly the car for the test! Worst still, they felt no responsibility to rectify their own booking issue. Do NOT use BSM, they will introduce you to an instructor, take their cut of money and wash their hands of the process. Any issue will be blamed on the instructor or the pupil by their customer services team!”

Helpful Report

Posted 2 years ago

“An absolutely superb service from start to finish. No criticisms whatsoever. From dealing with customer services to my driving instructor, everything about BSM was first class. I can't recommend them highly enough.”

Helpful Report

Posted 3 years ago

“Very good and helpful instructor Bahrije Salihu. Highly recommended.”

Helpful Report

Posted 4 years ago

BSM is rated 4.2 based on 139 reviews