“Like all broadband providers, BT is not perfect but so far in the few months I have been with them, they have been excellent in resolving the few issues I have had. The UK technical team have been brilliant, taking just a few days to resolve issues I have had with the apps ect. I was with VM for 20 years mainly because I worked for them, but their customer service is no better than BT and I find BT product easier to use and more inline with what an average user would need”
“I am from Halifax w.yorkshire . Spoke to Jesse (Thursday between 5-5:30 appx 1st of june2017)one of the customer service team member.she describe everything in detail ,ins and outs of contract and I end up signing a 18 months fibre optic broadband contract . Very pleasant lady and best customer service I ever got from Bt . Keep it up Jesse , you have made my day .”
“Always found broadband fast and reliable. Engineers always professional and helpful on the few occasions one has been required.
Getting download speed of 46.37 Mb/s and upload of 14.23 Mb/s with BT Infinity Two which I'm quite chuffed with. Lots of devices using Wi-Fi within the house including an external CCTV camera - broadband box seems to be able to handle whatever you can throw at it, and my online gaming smooth as ever if my partner is browsing on her laptop even with all the other stuff going on in the background.
Not much in the way of deals to retain customers - there is some movement in price, but rarely as great as 'new customers' deals. Sky Online-Max by comparison is somewhat cheaper, but doesn't include any 'cloud' or backup facilities in their price.
BT Cloud a useful 'free' add on at first glance (500GB with my broadband, which can be upgraded) however is SO slow to the point of being unusable. My 200GB of photos and music files backed up to the BT Cloud has taken over a month to completely back up all files. It's not just me either - there are plenty of forums where people have complained about BT's cloud feature.
Automatic back-up seems to work well in the background, however the upload speed is so slow I have no confidence that new files, or file changes will be reflected in the Backup Cloud, and therefore have no confidence that new files have actually been backed up.
So, in summary, performance is good. Prices nothing special, and ancillary features like BT Cloud bit of a waste of time!!”
“Some of my friends told me to avoid bt because the customer service was so dire, btcare. I said 'how bad could it be?' Well, now I know. 1 week without tv, internet of phone, diabolical. grrr leaving when the contract is up, avoid at all costs”
“Fault on landline no phone and Fault with Broadband no connection reported it and told it will take 5 days to complete faults .What a joke what am I paying monthly payment for? this is ongoing issues and Bt are just not bothered.”