BT Reviews

1.4 Rating 681 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 15th December 2023
LDH
BT 1 star review on 20th September 2022
Ricardo St Coke
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 16th April 2021
Mohammed
BT 1 star review on 20th March 2021
Patricia Marchand
BT 1 star review on 19th January 2021
Mahmoon Ul-Hussain
3
Anonymous
Anonymous  // 01/01/2019
I HAVE HAD A CLOUD PHONE SYSTEM FOR MY BUSINESS CLOUD VOICE EXPRESS WHICH IS NOT FIT FOR PURPOSE!!!!!! IT HAS DROPPED SO MANY CALLS IT IS UNBELIEVABLE. I HAVE PLACE A ORDER TO UP GRADE TO BT ONE PHONE PROBABLY 6 WEEKS OR MORE AGO AND STILL HAS NOT BEEN SWAPPED. HAVE CALLED SO MANY TIMES AND JUST TOLD ITS BEING PROCESSED, THIS PHONE SYSTEM IS COSTING ME A FORTUNE IN LOST BUSINESS. ASKED TO SPEAK TO A MANAGER AND TOLD I CANT. BT IS SIMPLY THE WORST COMPANY TO DEAL WITH AND I DO NOT RECOMMEND TO ANYONE!!!!! BE WARNED!!!! THIS WILL BE GOING ALL OVER SOCIAL MEDIA NOW
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Posted 1 day ago
Sent bts equipment back to them and have still been charge 190 worst serivce ever. I would never recommend this company to anyone
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Posted 3 days ago
They are conmen and are not bt they are a franchise and liars DO NOT USE THEM
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Posted 5 days ago
Asked online if was a way to minimise folders on e mail page. Not an important question and not critical. I know some things relate to versions and apps so a simple no would have been fine. I no longer care about that question. However while attempting to be patient an letting them try to resolve my question I spent over three hrs giving info back and forth and changing guides 5 times each time having to explain myself again. Randomly cut off and wait 20 mins for the next guide to come along start again. Im sure they did there best but I made a complaint about how futile their system seemed to de. They closed it. Annoyed now I’ve called a uk line three tines and that has added to the complaint. All I’ve asked for is an apology for the poor service as they won’t pay for the calls. On their telephone message they claim to be committed to quality customer service. I have not found that to de the case.
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Posted 1 week ago
BT installed full fibre broadband with WiFi. The WiFi was very intermittent and they didn’t supply any discs to increase the WiFi range. They said that was my fault. After weeks of phone calls and text, a “technician” came and said I needed at least 3 booster disks for the house. Of course BT won’t send the 3 disks their own technician said I needed. It takes at least four phone calls per disk. I’ve got two and I’m going to give up and use the mobile as a hotspot. Utterly useless. BT is run by idiots. No £100 compensation as advertised. Use another company if you can.
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Posted 1 week ago
No internet for 2 weeks , engineer came out said would be back next day no show no contact , after finally getting hold of someone to which was a txt service and cost me each txt was told the following day , guess what no show no contact, absolutely sick of this now and they will not be getting another penny
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Posted 1 week ago
Started with bt business immediately thinking id ive problems due to past experience. Once again on the first day of service no phone lines , as a business this is a very important issue. However they still can't even divert phone calls due to their poor technology on the new digital systems.
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Posted 3 weeks ago
Took £2500 from an 80 year old disabled housebound vulnerable pension and when found out said it was the vunerable pensioners fault for not telling them the mobile she had bought for her grandaughter was paid for 2 years ago
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Posted 3 weeks ago
Aside from the terrible customer service and our internet constantly dropping, BT stole £294 from our bank account via direct debit. They admitted they were at fault over a month ago but still haven’t refunded the amount. We tried to claim it back through our bank first, but BT stopped this from their end. One member of staff then said they’d paid the amount via BACS, but contradicted himself in the same phonecall, saying this was impossible as we had cancelled our direct debit. They then sent a cheque which bounced, promised another cheque which hasn’t arrived, and have now emailed claiming they paid via BACS again. The attitude of the staff in the call centre is disgraceful, we have been blamed for their error and it is like talking to a brick wall most of the time. Just when we think we have got somewhere with this, we go back to square one and we still don’t have our money back. At this point, they are thieves who have stolen from a small business. Account number: GP00791694
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Posted 4 weeks ago
Having been a BT customer for approx 40 years we decided to ring & request a cheaper broadband package. Yes we got it cheaper but what a headache. We got e mails/letters requesting equipment to be returned twice and got a debt collectors letter after being told from BT to ignore payment requests . Instructions followed & it continued for 3 months. Hopefully we are now sorted … EVENTUALLY 😡
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Posted 1 month ago
I had few years by account and when I… I had few years by account and when I asked to cancel my account they closed my account and stopped my service two days before I asked them and the funniest is the stop by 8pm , can you believe it? If you want to west your money have bt account.
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Posted 1 month ago
BT BUSINESS IS VERY UNETHICAL, YOU KEEP RECEIVING INVOICES AFTER CANCELING CONTRACT.
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Posted 1 month ago
Your broadband is a joke.I had nothing but problems with WiFi service going of or being slow.This also affects the BT box.I am paiding for a service which doesn't work
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Posted 1 month ago
Fault on landline no phone and Fault with Broadband no connection reported it and told it will take 5 days to complete faults .What a joke what am I paying monthly payment for? this is ongoing issues and Bt are just not bothered.
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Posted 1 month ago
We switched from sky, first it was impressive. And then about half way through our contract the WiFi becomes bad no speed issues but reliability issues Cuts out every 2 minutes. Engineer has come 3 times and claimed to fix something... Messaged by and upgrade your WiFi... To ANOTHER 24 MONTH CONTRACT. SAVE YOUR MONEY, GO WITH SKY SORT IT OUT BT!
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Posted 1 month ago
Terrible. I am a new customer attempting to get broadband and phone for my elderly mum who is vulnerable. Ordered broadband and phone Friday 9th Feb stated several times that transfer ring existing number was essential and was reason why we have had to transfer from Sky. Rang back on Monday 12th Feb to bring forward the install as mum is vulnerable. The order had been CANCELLED. No explanation - fault of OpenReach. Had to order again! Phoned today again to escalate install for a VULNERABLE person and discover that the telephone number has not been transferred. What is wrong with this system? This is the worst customer experience I have ever experienced. Asked for a call back from a manager as this has now been ongoing for a week. And still the order is NOT RIGHT. Apparently they have to CANCEL in order to ensure the number ports across. Despite me explaining from the start that porting the telephone number was vital. Call back from manager promised for1200 today. I hung around until 1230 and they phoned at 1241 when I was driving. SAVE YOURSELVES A LOAD OF BOTHER AND GO WITH SKY. Far superior service this lot are shocking! Am just on hold trying to get through again. They are very busy - I wonder why? Wonder if Gavin Patterson is aware of the extent of the terrible service?
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Posted 1 month ago
superb service could not be happier than with a business that has its call centre based in the uk that understand your needs completely
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Posted 1 month ago
A total load of rubbish. I went on to check my bill and it just says we have a fault.
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Posted 1 month ago
This is one of the worst internet service provider. Minimum speed agreed was 50 mbps but I was getting only 5-10 mbps, their engineer visited my place and agreed the issue of speed. After closing my account in Jan, Instead of giving me refund for the past one month they charge me for one more month (Feb) and forced me to pay exit fee as well. This is the worst customer service I’ve ever seen.
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Posted 1 month ago
Worst customer experience ever! Upgrading to 900Mb and taking out TV package, 3 days to process the order, then the order is so messed up that BT can't fix it and need help from EE. EE say best thing to do is cancel the order and start again and as once again BT cannot transfer a call to the EE person they promise to get the EE person to call be straight away. Obviously this does not happen, no call. Prior to this the people on social media also assured me when putting me through the next person would have all my details of what was wrong, once again they did not. The whole BT and EE coming together is a joke, people not trained, systems not working, websites saying different things, details on the BT app useless. I strongly advise against moving to BT or EE if you are a new customer, I would give it 6 to 12 months to sort this mess out. ANyone know the email address of BT and EE CEOs?
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Posted 1 month ago
BT is rated 1.4 based on 681 reviews