“Please don't buy from Bunaai. They sent a very poorly stitched and low quality top (which was clearly not in the pictures or in the description). The material was extremely thin and looked tattered for a cotton top and the top had a gaping hole in the armpit area. I couldn't even wear it at home leave alone stepping outside in it. I sent them messages on insta and emailed them and they blamed me for the torn piece. They do not have a return policy so my money went completely down the drain.”
“Bunaai may have become a popular brand through a lot of PR and social media campaigning but to survive in the long run and become a brand FOR THE PEOPLE, they have a very long way to go. Their customer service is really bad!! Whoever is assigned the task of answering the customers on Instagram or their official email doesn't really know how to deal with customers. I live outside India and recently ordered some kurti sets from Bunaai for the first time. I did go through both the good and bad reviews before ordering so I knew very well that their return or refund policy is ZERO and people go through hell dealing with their customer service just to get back the money Bunaai owes them due to a bad order. Anyway, I was very careful to check the size and provide the correct address so that I receive the package without any issue else all my money will go down the drain. Firstly, Bunaai forgot to share the tracking details with me. When I wrote to them, they said they will send it to me but that was never sent. As a result I had no clue when the package was dispatched and was on its way to me. Imagine if the package got lost on its way, who would have taken responsibility? Secondly, after I received the package, I messaged them on Instagram to inform them about this slip from their end, they didn't even bother going through my message properly and replied back with a pre cooked up message. Now coming to the kurti sets, they were well made with proper lining but let's be honest, all their pieces are pretty over priced. In this competitive market we all know that we can procure similar kind of anarkalis and lehengas at similar prices but with much bead work or expensive finishing compared to Bunaai. Looks like this brand is more focused on creating a market image as a high end brand because clearly their pricing doesn't cater to the average middle class at all. Even their simple ethnic dresses cost 3k which we can find from other brands for 2k 0r less. I wish I could go all gaga about Bunaai but unfortunately, I will probably not purchase anymore from this brand. I cannot influence anyone's purchase decision but there are many home grown small businesses in India that offer similar styles but with better pricing and most importantly excellent customer service. I hope whoever is reading this considers such factors before investing in Bunaai because clearly Bunaai would rather fill their pockets than listen to their customers and improve.”
“I odered a red hand painted suit from bunaai of 4500 product is so poor in finishing and both legs of pant is of two different size.. But because of their return policy customer cant do anything this... Always think before u buy from bunaai.... I don't know Kaun log hai jo bunaai ke products ko Accha kehte hai... Isse Acchi finishing tho normal tailor deta hai”
“Bunaai has worst customer service. I ordered 1 suit but did not received my package. I paid extra 1500 RS for shipping, when I complained about the lost package they did not help me. They didn’t even refund me. Total I paid 4500 rs and did not even get the product.”
“Bunaai may have become a popular brand through a lot of PR and social media campaigning but to survive in the long run and become a brand FOR THE PEOPLE, they have a very long way to go. Their customer service is really bad!! Whoever is assigned the task of answering the customers on Instagram or their official email doesn't really know how to deal with customers. I live outside India and recently ordered some kurti sets from Bunaai for the first time. I did go through both the good and bad reviews before ordering so I knew very well that their return or refund policy is ZERO and people go through hell dealing with their customer service just to get back the money Bunaai owes them due to a bad order. Anyway, I was very careful to check the size and provide the correct address so that I receive the package without any issue else all my money will go down the drain. Firstly, Bunaai forgot to share the tracking details with me. When I wrote to them, they said they will send it to me but that was never sent. As a result I had no clue when the package was dispatched and was on its way to me. Imagine if the package got lost on its way, who would have taken responsibility? Secondly, after I received the package, I messaged them on Instagram to inform them about this slip from their end, they didn't even bother going through my message properly and replied back with a pre cooked up message. Now coming to the kurti sets, they were well made with proper lining but let's be honest, all their pieces are pretty over priced. In this competitive market we all know that we can procure similar kind of anarkalis and lehengas at similar prices but with much bead work or expensive finishing compared to Bunaai. Looks like this brand is more focused on creating a market image as a high end brand because clearly their pricing doesn't cater to the average middle class at all. Even their simple ethnic dresses cost 3k which we can find from other brands for 2k 0r less. I wish I could go all gaga about Bunaai but unfortunately, I will probably not purchase anymore from this brand. I cannot influence anyone's purchase decision but there are many home grown small businesses in India that offer similar styles but with better pricing and most importantly excellent customer service. I hope whoever is reading this considers such factors before investing in Bunaai because clearly Bunaai would rather fill their pockets than listen to their customers and improve.”
“Don't buy anything from bunaai. Fraud website. They sent me old, totally fade in color dress. Not worth for using. Totally money wasting. Picture on website was totally different and fresh color. Duppata color was different than received product. They sent me damaged piece. And when I emailed to customer care they give me false answers.and refused to replace dress.”
“Please do not buy Ftom Bunai the metarial is superbly bad and even the Customer care is also pathetic. They are just making profits selling pathetic poor quality dresses.”
“They do not send the product as they show it on their website - its totally different. The quality is very bad. They will not return or exchange the product. They expect u to pay for the package if u want to change the size. They are very unprofessional. Trust me and do not buy from this website - there are better ones with professional customer service.”
“Their fabric and designs are fine but my experience of shopping with bunaai was extremely poor.
1) They have not mentioned any size chart for pants on their website.
2) I ordered M size kurta sets twice form their website and there was minimum 10" of difference in the waist of both the pant sizes.
3) This being their fault entirely, they did not cooperate one bit.
4) I was a regular customer, but after seing there service, I doubt I would ever purchase again.
5) My only suggestion, as long as you are lucky to receive the right size, its all good. If by mistake you get a wrong size, bunaai will not be helpful at all (even if it is their mistake).”
“I must say that despite having and reading so many bad reviews, bunaai cloth quality and delivery system is still worse....they show something and sell totally ridiculous stuff”
“This is one of the worst websites I've ever ordered from. They are huge liars. You can't even cancel your order under any circumstances.
Because I needed to change my station due to some personal issues, I told them to cancel this order and placed another one. However, they simply refused, stating that this is not our company policy.
Customer service representatives are extremely rude and unprofessional. They had no idea how to interact with the customers.
Please do not use this website for anything.”
“I have bought so many dresses with bunnai but when the 1 dress was not fitted well they refused to exchange its the fitting was very bad and it was useless for me but they didn't support me very very bad experience”
“They're FRAUD!!!. THEY STEAL PEOPLE'S MONEY.....NEVER EVER buy anything from this SHITTY website. They don't have any return policy. You will have to ship it yourself if you want an exchange. They don't give reverse pick up facility. Just in case if you didn't like their product, you're money will be wasted and they won't take it back. SO THINK TWICE BEFORE PURCHASING ANY PRODUCT FROM THIS SHITTY WEBSITE. Their product might seem good but they're too overpriced with worst customer service experience. I just purchased a product which seemed nicer in the website but in real that was entirely in different color, I asked for the refund so I can atleast purchase another one but they didn't take it back. Even the customer service executive was RUDE. As a consumer, I have never been so disappointed with any e-commerce website other than this one. ITS JUST A SCAM....... PLEASE SAVE YOUR MONEY!!!!”
“Ordered a suit for the the first time in Bunaai. Liked the feel of the suit but the size was smaller than expected from other brands. Wanted to exchange for a bigger size but was told by the customer care that since it was in sale I'll have to pay the full amount if I wanted an exchange which is a 1000 bucks more plus I'll have to ship the product back at my own cost to their address. I feel that for first time customer there has to be a consideration as the size may not be as expected. Grossly disappointed!”
“Horrible return and exchange policy.
In today's time everyone has improved this facility but bunaai is so pathetic with this. N number of rules on exchange.
Size chart is different from the actual size
I m so upset.wasted my money”
“The product imagary is misleading as the product color on the product page is different from what I recieved. They must have provided color code on the product page in order to avoid bad user experience.
Worst part they don't have return policy for this.”
“Do not buy bunaai dresses. Delayed delivery. Fitting is very bad. Color does not match picture shown. No refund or return. Pathetic customer service. Heavily priced. Waste of money”
