“Busuu business model is to steal your money silently continuing Premium subscription.
A year ago I needed to learn German. I tried several programs including Busuu.
I loved the idea of ??peer reviewing exercises, so I bought Premium for a year for 50% off.
And now, a year later, without email notification, they renewed Premium subscription for a year at full price!
After contacting the support team, I was told that I had read the Terms and Conditions, in which they are not required to notify before renewing the subscription. Thus, this company behaves like real thieves, "quietly" continuing premium subscription and charging the full cost of it.
So when buying a Premium subscription, be prepared to lose money in the future.
Below are quotes from their support team responses:
"Usually, you would need to cancel your subscription before the automatic renewal if you don’t want to have a renewal."
"However, as per our terms, we do not issue refunds over 7 days after the initial purchase, which was in 2019."”
