Buy Organics Online Reviews

Name: Buy Organics Online
Address: PO Box 8506, Carrum Downs
Rating: 4.80

4.8 Rating 2,400 Reviews

97 %

of reviewers recommend Buy Organics Online

4.8

Based on 2,400 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Buy Organics Online 5 star review on 13th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time user have been sent wrong product Tried their 1300 number, drops eacgh tiume in 20/21 seconds. Tried to have alive chat no agents available yhis at approx 2.45pm on a Thursday Will never use again”

Helpful Report

Hi John, As soon as we were aware of your issue we immediately resolved. Mistakes sometimes happen. We know you were satisfied after we contacted you. Best regards, Kylie

“The service was great. The reason I did not give 5 stars was the internal packaging - polystyrene thingummies. They cannot be recycled and they are dangerous to the environment as they are easily broken down and consumed by wildlife - apart from the toxicity of the substance. I suggest shredded or crumpled waste paper such as newspaper or bubble wrap (not ideal but at least it can be recycled).”

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“Hi, Loved the products I received. They make my food taste delicious and it is so nice to know they are organic.”

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“My husband suffered from a scaly condition on his head. Tried many different treatments but then discovered Dr Organic shampoo and conditioner. He hasn’t had any trouble since using this product. I would recommend this shampoo to anyone looking for beautiful hair, free of chemicals.”

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“Excellent customer service, well packaged.”

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“Amazing service, great products. Highly recommend!”

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“Good service”

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“Great service & so happy with my purchase!”

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“This is my Go-To place for many of my favourite organic products, items no one else stocks. Service is prompt which is greatly appreciated when one lives in a rural area.”

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“The product was as described, very good quality, arrived promptly and in good condition.”

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“Very happy with the prompt delivery”

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“Good products at a competitive price. Good communication. Recommend Buy Organics.”

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“great customer service Thank you”

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“Buying was easy, everything was sent quickly. Express postage that I paid for was express. Even more impressive considering I purchased the prodcuts online on the weekend and items arrived promptly and well packaged.”

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“Great customer service and sales support. Great products.”

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“I placed my order on the 12 th March, I have left messages and have not received any reply or feedback,, and no update on my order..presuming I made a donation..”

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“This company is very difficult to contact once you have ordered. An item was not packed in my recent order and I have been wanting to advise them but there are no email addresses or phone numbers provided on website. Frustrating!”

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“Kylie sounded pre cute on the phone ;)”

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“I cannot believe how long it took to receive my apricot kernels. I tried several times to get some phone contact, eventually I had to resort to email to order, But noone told me I had to wait at least for two weeks before I received my order. Poor service all round.”

Helpful Report

Thanks for your review, Victor. You emailed us on the 11th of July asking us to process another order to be sent out to you. We processed this order early on 12th July. Your order was delivered on the 21st of July which was around 8 business days. AusPost does list that it may take typically up to 6 business days and occasionally longer for delivery between our location and your location. Not sure what expectation you had on delivery time but the time for delivery of this parcel wasn't very far from standard timeframes. If you were expecting it within a couple of days, that was never possible. Had we been aware of the relative urgency we would have certainly suggested express post delivery which would have cut the delivery times to meet your expectations.

“I was impressed by how quickly my order came & the quality of products thank you.”

Helpful Report

Buy Organics Online is rated 4.8 based on 2,400 reviews