“My friend got scammed with fake items which got delivered yesterday luffy manga and first edition charizard card and case of opo5 japanese case and I asked them just now if I got scammed will you able to refund me in that case? As the items are in your website they said they cannot”
“For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they cannot help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.”
“The worst experience, agent ever in my life
I bought a lens from Buyee which should be Yahoo.jp, the seller mention there's no scratches (mentioned many time there's no scratch), however I've got a totally, fully scratched lens behind front element. So i go for buyee's custom service request for help, and they replied me refund cannot be made, and throw out :
*Information regarding the defective part on the item page is considered ambiguous."
I felt shocked and ridiculous, where is the point of "ambiguous" ? As the item description already told the lens "No scratches", and i got a fully scratches lens, I can't get refund even the item mismatch what seller's mention? That is totally non-sense.
I would like to tell anyone who like/consider using buyee, PLEASE DON'T choose this Buyee agent, what a terrible shopping experience and the policy from them is a joke. Buyer get zero protection, stay away from Buyee.
Again, this is the worse experience, the worst agent, the worse customer service ever in my life. I never go back and going to delete my account from this worse company.”
“I LOST about $2200 !!! Also I know what you're thinking. You can't base your decision just on negative reviews only. I was the same. So PLEASE READ.
Buyee is absolutely the worst proxy service I have ever come across. I've read reviews like the one I'm about to make prior to using their service, telling me to avoid their site and I didn't listen them. So now I'm paying for it. Literally.
I purchased 8 items through them but I didn't know that the domestic shipping cost was 35,000 yen (around $282) for each item totaling 280,000 yen, approximately $2262. Their website does not reflect all of the information on the original Japanese seller's item page and so I paid for the item without realizing the cost to ship domestically because that price was not made available. I then realized Buyee will later charge me for the $2262 in domestic shipping, which by the way is a scam. The items were 1/2 lb each tops, so there's no way it would've cost that much to ship.
But Buyee offers no customer protection against fraudulent sellers. Seeing as how some of their past customers have dealt with the same issue that I'm dealing with , you'd think that Buyee would've created some sort of protocol or safeguards to prevent something like this from happening again. But they haven't.
I had no choice but to go through with the transaction because per Buyee's policy, if I didn't pay them to ship my items to me, then they would've disposed of my items and automatically charged my payment method on file anyways. I couldn't even remove my payment method until I paid that amount.
So I'm literally paying for their mistake for being unable to provide all relevant information on their own website.
I tried disputing this through PayPal but they denied my case. Currently trying to appeal their decision but I don't like my odds. I'll have to file a chargeback as a last resort if it comes to it since I had to use my debit card to pay for this.
STAY AWAY AT ALL COSTS!!!! You will regret it.”
“Different from all the youtubers' praising about buyee..
Please dont buy your pokemon cards from buyee... They dont protect customer from being scammed.
I bought a card titled "PSA 10 graded Galar Friends" with the description saying that it is graded at the highest 10 and so ..
But when i received the item, it was just a card itself without the PSA slab or grading. I email them with the videos and picture and they told me no "refund" because it is not unauthentic nor damaged.
If so, why did i even get the inspection plan. Do you guys even check what you received ? With this outright scammed, you guys can say that it is non-refundable.
So if i buy a 100 dollars card and anyone can just send me a 1 dollar card ? Must i accept it ? Why risk myself with such "No buyer protection" policy
I bought many many items from them .. And i swear this is the last one .. Will probably make a youtube video on this”
“Bought an item, item arrived warehouse, account unable to login/reset pw, being told that account being terminated and can't tell the reason why, no refund or anything. END. Avoid using this company services 👎”
“Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. I still haven't recieved items I have paid hundreds of dollars in shipping for. There are plenty of better proxy buying services out there that are trustworthy and which I haven't had issues with.”
“Not a scam, but a bloody money sucker.
Buyee? worst proxy ever. You will be charge more expensive for everything.
Let's me tell you why.
I pre-order 6 digimon dim cards (2 x 3 set of the same type. the items are non-unique) from the same seller, placing order at the same time, buyee told me each of the dim card come on different packaging and I had to pay 250yen for EACH unit for consolidation fees. so I had to pay 1500yen on top of the shipping fees + 300 (flat fee per order) + 500 (a very expensive insurance fees).”
“This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can’t prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.”
“Broken goods, poor packaging, long logistics
Good afternoon, I am writing a review about the intermediary Byuee.jp. I have been working with them for more than a year and this is the third product that I actually decided to write a review about in anger. Byuee.jp. The only plus that the service provides is the purchase from auctions, without uploading the amount to the intermediary's website. However, that's all.Poor packaging and logistics, long correspondence with the company's managers. There are a lot of restrictions on the size, it was problematic to send a sewing machine, according to them, this exceeds the dimensions of sea transportation. What are you people? this is an ordinary sewing machine and it has large dimensions????
The previous 2 purchases were small, came with a creak, but whole. Sewing and embroidery machine, came smashed in full, despite the fact that I paid for the protective packaging. The protective packaging of this intermediary is a korbka + film with pimples and several plastic airbags. And they ship the product in this form all over the world??? the product was not rigidly fixed and hung on the box, there was no good protection. I'm shocked, it's irresponsible!!!! I wrote a letter of complaint for the broken goods due to poor packaging, but the intermediary refused to compensate even partially for the shipment and the cost of the goods. Therefore, I conclude that this company is not honest with customers.I DO NOT RECOMMEND IT!!!! Look for another service for buying Japanese goods, there are many of them.”
“Previously we provided a positive review from Buyee (they credited our account 500 yen to do so--paid for positive reviews are what you are largely seeing on this site). All was good until we encountered some difficulties. The first concern was several overcharges on domestic shipping, sometimes as much as 1100 yen (11.00 usd). this was corrected, however it took several dozen e-mails to show them that they were making mistakes (they initially would not admit to this). Next. We requested consolidate packaging. Rather than remove the domestic shipping materials and place the items (watches) into an appropriate size box, Buyee threw the items in existing excessive packaging into an oversized box that would have been appropriate for a two pairs of Shaquille O'Neal's Basketball shoes. This require us to use a more expensive shipping service (EMS) as a result. We asked them to use a smaller box. They refused saying we don't have small boxes. (what kind of a shipping forwarding service does not have an inventory of different sized boxes). After more e-mailing, they finally said they could provide a small box but that this box would cost 500 yen (5.00 USD). We ship watches internationally in sturdy corrugated e-commerce boxes. These cost 16 cents (USD). The bottom line is that Buyee is unwilling to meet the needs of its customers--users beware.”
“Buyee:
The processes are automated, seamless, fast, responsive and reliable; from purchases to payment to waiting for arrival to consolidation to packing to international shipping I find their user interface is simple, clear, ergonomic, easy to navigate and use. It allows a great deal of autonomy and choices. Buyee is able to buy from many sites from Yahoo auctions, Yahoo shopping, Rakuten, Amazon, Zozotown, Surugaya to many more (including those not in list). And one of the few rare (if not the only one) who is able to buy from Mercari (other services rarely can).
But they charge for consolidation and consolidatioin fee is not low. (Increasingly more and more proxy buying sites do not charge consolidation fees)”
“My order was successfully acquired on 10 Oct 2020, however, I found the information in my page was never been updated to [shipped] after 10 days of purchase. I talk to the customer officer of Buyee, she is very helpful & eventually the bought item has arrived the warehouse yesterday”
“Great shopping option in Japan without leaving Brazil!
I made several purchases on the site and was always well attended. Even when I asked to reduce the weight of the package, removing boxes from the seller to reduce weight and volume. I will definitely buy again!”
“Overall, I strongly recommend. The difference with BUYEE are: (1) its system of buying is very fast (instead of having to wait to be confirmed which means time delays); very responsive and helpful customer service, organised efficient storage, and fast shipping. The shipping methods offered are at typical prices (not inflated). The system is filled with many functions for users to use independently and autonomously yet remaining user friendly. (If I am allowed a suggestion, it is that the consolidate fee is too expensive at 1000yen per package) on top of the payment fee, service fee and plan fee (though we can shoose).”
“So far,I have very positive experiences purchasing some Tomica and starbucks glass items in Buyee.
The customers service is very responsive and helpful to help me in dealing my targeted items.
For the price itself,Buyee offer quite variety price range with the same items so that I can choose easily.
Due to the covid19,Buyee offers very extensive and affordable shipping cost.
Thank you.
Regards,
Teddy”
“Mercari x Buyee open up the service to international buyers to get rare second hand items from Japan. As a first time buyer I was offered a 4000 yen free shipping coupon + 1000 yen off 2nd purchase coupon. I managed to find some cute clothing for a really good deal and it just arrived today! Everything was great! Highly recommended”
“Buyee x Mercari has teamed up to provide so many rare affordable items to international seller. Before this buying on Mercari was impossible! As a first time buyer there was a sweet deal for 4000 yen off international shipping + 1000 yen buying coupon for second purchase. My first purchase actually just arrived today, it was a set of Harajuku styled clothing for a really good deal! Really happy with the purchase, product delivery and speed of delivery was quick with EMS. Considering it’s the pandemic it only took a couple of weeks to arrive. Thanks! Will use your service again .”
“Scamming mostly in the price of the shipping, a piece of clothe that does not weight not even 1 kg just a few grams and they charge it has if it weights 3,5 kg!!!! Beware!! They don't answer they are scamming I even confirmed the prices with EMS the company that ships! They even charge almoust the same for just one piece of clothe compared to 4 pieces of clothes! I have weight 6 pieces of the same clothes and it doesn't even have 1 kg, the pictures say it all”
“Wish I could give 5 stars instead of 3 but I am keeping myself positive and optimistic as the 1st item, a Barbie Doll, I bought for my daughter on 17 July 2020 through Buyee has not arrived still. I just bought another item last week and keeping my finger crossed. I chose EMS Japan post as it wad cheapest and recommended. Last tracking update stop at Hino Japan on 21 July. So...hoping and praying”
“I have just received my purchase from YJA through Buyee and Im very satisfied. I was able to bid and gather all the items and had them shipped. Im satisfied with their wide range of shipping options. I just wish that the consolidation fee and protective packaging are not that expensive. I hope there will be more coupons for the international shipping next time”
“Very hard to accept some unflexible rules of Buyee.
I met more new things about shipping and conslidation rules and costs. The main problem is a missing helpful information before do anything new on this website.
Slowly communication because of the limited Customer Service employed, and because of the 7 hours time difference from Europe.
The attached photo shows only two active speakers shipping cost, after a very interesting consideration procedure.....”
“Reliable online shopping site with users friendly mobile Apps. Excellent customer services is provided in case of any circumstances or inquiries. Rare items with reasonable prices might be incurred if you are lucky.”
“Really good service for automotive parts. There are really good deals if you know what and how to look. Customer service is very good as I’ve had to contact them a few times. I just wish that they offered a way to contact the sellers. Over I would rate my experience 8 out of 10! Oh and more shipping coupons would be nice”
