“There customer service is lying day and night. I bought a slot machine and the weight is 43kg. They are insisting for me to pay $900 for DHL when FedEx is $430. I called DHL and the cost is only $600. Where is the $300? In Buyee account. Scammers.... Ask me and i can show you proof.”
“Scamming mostly in the price of the shipping, a piece of clothe that does not weight not even 1 kg just a few grams and they charge it has if it weights 3,5 kg!!!! Beware!! They don't answer they are scamming I even confirmed the prices with EMS the company that ships! They even charge almoust the same for just one piece of clothe compared to 4 pieces of clothes! I have weight 6 pieces of the same clothes and it doesn't even have 1 kg, the pictures say it all”
“If you buy multiple items from Japan, stay away from Buyee. They try to lure you into getting their package consolidation service in order to "save" money in shipping, but the reality is that not only they add extra weight of 2 kgs on top of what you have, they also use gigantic oversized packing boxes so that you cannot ship with any shipping methods other than the most expensive EMS service. I'm sure they get kickback from EMS. If this is not fraud, I don't know what is. Their customer service is totally unhelpful and useless. Be forewarned, do business with them at your own risk!”
“TOTALLY IRRESPONSIBLE! EXPENSIVE BUT NO SERVICE!! BUYERS AWARE - BUY AT YOUR OWN RISK!!
I had purchase a vintage model kit from Buyee last month but when I receive the item the box is MISSING while the seller had clearly show that the box is included in this sales with photos(The description is also said that the box is old with scratches...etc). How come the box is MISSING!!! So I wrote to Buyee with photos but their reply is they can’t do anything because I do not add the “Insured/Inspection fee”(Each item extra fee for 500Yen more)even I had already paid the handling charge before I purchase this item….This is really irresponsible because in this case I’m not complaining missing content but just a outer box!!! It implies that Buyee even don’t know what seller will send to them??? (Ie: If you purchase a 10000 yen item seller can send you a 100 yen item but Buyee will NOT know and they will NOT responsible for it????). Last of all - very poor customer service no help and no refund, buy at your own risk!!!”
“I bought at the beginning of November 2021 one Nintendo 3ds console from Mercari. All good until 15 of the same month when it was the last time I receive an update. Is 18 of February 2022, the parcel is lost, Buyee refuses to answer or help me with this problem and the Japan post is not helping either since they told me to contact the expeditor.
I am from the Eastern Europe ( the ex-communist side) and this is literally the worst customer support and parcel tracking I have ever got.”
“Many selection of items, but poor customer service. They often charge us for everything, even the most simplest request, such as a photo of the pqckage label. I ordered some clothing since october 2021, it took over 2 months to finally arrive to my country, but for whatever reason, my country claimed the item had insufficient address, the item was returned back to the sender, I told them that my address I gave, was the same I used all my life with online purchases. Now they are charging me extra to reshipping again, just for an broken system! No customer service at all, it feels like we are talking to an A.I. they often want us to forfeit funds, and keep the conversation long, just to avoid any refund. Paying for just the item that doesn't cover shipping, and this must be paid once it arrives to the warehouse at just overpriced shipping services? No, not going to pay again for a false claim broken system, saying my address was "INSUFFICIENT". There are many sites that allows us to shop for Japanese stuff, at more balanced prices, and real human online services out there, STAY AWAY FROM THIS ONE!”
“Buying through buyee has, hands-down, been the worst shopping experience I have ever had. They mispack and mishandle items, when the optional consolidation fees are paid they fail to consolidate items correctly. They have recalled one of my packages (over $1000 worth of goods, and have refused to give me any status updates on it). Contacting customer service is almost always a huge waste of time - they misunderstand or ignore most requests. Buyee also seems to deliberately engage in methods to extort more money from their customers (refusing to change to cheaper shipping methods, shipping in boxes that are way too big for items, demanding additional shipping payments etc.) and for that reason should be avoided like the plague. I still haven't recieved items I have paid hundreds of dollars in shipping for. There are plenty of better proxy buying services out there that are trustworthy and which I haven't had issues with.”
“Not a scam, but a bloody money sucker.
Buyee? worst proxy ever. You will be charge more expensive for everything.
Let's me tell you why.
I pre-order 6 digimon dim cards (2 x 3 set of the same type. the items are non-unique) from the same seller, placing order at the same time, buyee told me each of the dim card come on different packaging and I had to pay 250yen for EACH unit for consolidation fees. so I had to pay 1500yen on top of the shipping fees + 300 (flat fee per order) + 500 (a very expensive insurance fees).”
“This company is a total scam. Fees are overprice, shipping is outrageous, and customer service is an absolute joke. When an issue arises, and it will, good luck with getting any help from them. Buyee will refuse to help you when they can’t prepare proper paperwork for customs. Buyee will not help you when your package arrives damaged and missing orders. If you value your money or the product you are looking for, look elsewhere. Avoid Buyee at all costs or you wil be sorry.”
“Shipping fees are hidden.
Buyee makes you wait for shipping options then comes back with only ONE exorbidant option, forcing you to pay for it!
Customer service is full of excuses & unhelpful.
AVOID AT ALL COST”
“I really mean this. This was the single worst experience I have ever had with any company.
They ripped me off with hidden fees all over the place. Charged me for internal postage fees within Japan stated very clearly they were covering those fees within the cost.
I received a very obvious counterfeit item & even though I had paid insurance, they refused to help me out at all, or out me in touch with the seller.
Their exchange rate system had a huge error for several days & I ended up paying ten times the amount their system told me I would - even after providing photograph evidence of this, they did absolutely nothing.
They hold your packages random & charge you for additional storage days whilst I am trying to straighten things out with them.
They refuse to be of any help whatsoever & just push you to their system which is the least user friendly interface I have ever used on any platform - funnily the bugs end up resulting in additional charges & again, they refuse to take any form of responsibility whatsoever.
I curse the owners of this company. I genuinely hope bad things happen to them. Criminals!!!”
“Once your package arrives at their warehouse these people are like Pirates. They keep your package hostage with insanely High shipping costs. Shipping was to be determined once it got to their warehouse. First quote was $400 then ask them to reduce that they did to 200. I paid the $200 and then they cancelled and refunded my money the next day. The new cost was $1,000 for shipping. I asked him to reduce that they then increased it to $1,200. It's almost like they're doing it on purpose. I'm still waiting for their response on decreasing the $1,200. But at this rate it seems like they're just going to increase it. It seems like they do whatever they want. These people are totalled scammers. I checked with FedEx and UPS shipping cost in there no more than $400 for this item.”
“ESTAFA Y ROBO. QUE NO OS ENGAÑEN
He comprado un articulo y despues de sumarle los gastos de gestion y envio urgente un mes despues no he recibido NADA. Mi paquete se ha perdido. UNA ESTAFA EN TODA REGLA. mucho tracking, mucho seguimiento pero no he recibido un mojon. 30 euros de envio urgente 3-5 via avion y paquete perdido. Les exijo explicaciones y reembolso y es como comunicarse con una pared. Tenga Ud paciencia....pues eso se que la navidad y los reyes magos tengan paciencia pero a mi me han ROBADO mas de 120 EUROS.”
“Worst online company ever, I bought my items 2 months ago, till now I didn't receive it. Also, they cheat you with the delivery charges and charge you twice - claiming that they received the shipment on two-parts. Till now I didn't receive my baby diapers
PLEASE NEVER USE BUYEE.JP
IT IS THE WORST
WORST COMPANY EVER
SHAME ON YOU”
“Agree with JP's review. Even if you buy multiple items from the same seller, Buyee insists they are individual transactions, so you have to pay for several local delivery services even if the seller specicies they will combine purchases. Then you have to pay extra for package consolidation to have them shipped to you. SO you end up with a box full of boxes!!!”
“The worst experience, agent ever in my life
I bought a lens from Buyee which should be Yahoo.jp, the seller mention there's no scratches (mentioned many time there's no scratch), however I've got a totally, fully scratched lens behind front element. So i go for buyee's custom service request for help, and they replied me refund cannot be made, and throw out :
*Information regarding the defective part on the item page is considered ambiguous."
I felt shocked and ridiculous, where is the point of "ambiguous" ? As the item description already told the lens "No scratches", and i got a fully scratches lens, I can't get refund even the item mismatch what seller's mention? That is totally non-sense.
I would like to tell anyone who like/consider using buyee, PLEASE DON'T choose this Buyee agent, what a terrible shopping experience and the policy from them is a joke. Buyer get zero protection, stay away from Buyee.
Again, this is the worse experience, the worst agent, the worse customer service ever in my life. I never go back and going to delete my account from this worse company.”
“this is a huge scam website and you have no rights to do anything or make any complaint, many of the offered items a cheap chines fakes and for the 5 orders I made 3 of them were fraud, all my claims were rejected although they charge services fees with zero services provided”
“I bought an item from there, and even though I've selected a shipment method, they notified that "my item returned to the warehouse because I didn't select a shipment method", which was untrue from the start. Then they stated "I had to pick my item up from the customs" which is also completely untrue because you don't pick your item from the customs office, your local post office delivers it to your home, or you pick it up from their post office if they can't find you. On top of all this, they said they won't be making a refund for either my item purchase or my shipment either. They are just running a scam business and stealing money from overseas customers giving nothing in return.”
