“Absolutely useless and poor service.
We placed an order above £50. The shopper called us on the date of delivery and told that more than 50% of the items are unavailable. I told him not to bring the items until everything is available so that I can avail the £20 discount. The delivery was rescheduled to next day. On the next day, the rider called to substitute a few items but didn’t mention that some items were still unavailable. As a result, our order fell just below £50. The rider didn’t give a receipt nor the order was updated in the app. I figured that out myself after the items were received.
I chatted with customer service, but they said I cannot get the £20 discount and that it is nobody’s fault. In summary:
1. They will manipulate your first order in every way possible to bring it below £50.
2. The prices are already above store value.
3. The delivery is not free. I think its £4-5.
4. There is no option to return.
5. Customer service is rude and poor.
Really disappointed that Asda has engaged such a poor vendor for online deliveries. Stay away!”
“Terrible service. Double charged my account leaving a hole in my current account meaning some house hold bills can't be payed before the issue is resolved. Buymie customer support continuously blamed my bank after appologings for inconvenience,, apparently its happening to many customers. A free delivery is no kind of compensation or use to me if I have no electricity for my fridge!! They sujested I don't use my bank card to pay,, which is a ridiculous sujection, how else am I expected to pay,, by getting new bank?? Extremely disappointed that this
happened and with their attitude of shifting blame... Free tip for Buymie: Don't appologies with a but and then place the blame elsewhere. Bye Buymie 👋👋”
“Disgraceful service joke of a company stole money from my account still not put it back no phonelines to talk to staff text only 30 mins wait time for each reply personal shopper made numerous mistakes and staff don't care charge extortionate fees also beware don't use this rip off company”
“Appalling. Really appalling. The shopper was fine, it's the company itself that are shady. I've just had a back and forth with a (nice and polite - it's not her fault) customer service agent where I repeatedly clarified that my problem was not that product costs can vary once the shopper is in store, but that the fees were not transparent and were not included in the original total estimate. Repeatedly, the response gave the "products can vary in price" line when that was not what I complaining about. They also said that all fees etc are included in the original total estimate, which they are not, so that is an outright lie. Avoid this company at all costs.”
“31 items ordered, 10 substituted without my consent. Bags despite the fact that there is an instruction on my account not to. Credits only offered for "wrong" items that I provided photographs of (despite the fact that they were all listed on the receipt). 9 emails in a thread (So far) dealing with this one delivery. Been this way for MONTHS now. Oh, and as of last Sun in April, Tesco no longer partnering with them for deliveries.”
“Never again. Used the service once and am quite appalled at the total lack of transparency with all the hidden costs that are not itemised on the invoice. Very deceitful. I cannot see Buymie lasting too long in business. Avoid at all costs.”
“Hidden costs make this platform very frustrating to use. The platform tries to misdirect you by implying discounts are applied while adding platform and processing fees in the total. They are exploiting the fact that many people need to get deliveries due to covid and might not have a choice other than to pay the hidden fees Buymie imposes.”
“I have ordered several times on Buymie and not once has it been on time, wasted half my Sunday waiting around for food to be delivered. We ended up having to cancel the order and do the shopping ourselves. Very expensive service with very poor results. If you are considering ordering from here I would recommend using Deliveroo or one of the other online delivery services and save yourself the frustration of seeing your order saying it is on the way and 2 minutes later saying the shopper is starting to put together your shopping. Customer service uses the same excuse every time and says it was a technical issue and this never happens but if you read all the other reviews you will see it's not a once off.”
“When I went to checkout, I was surprised to see, 25 euro delivery and taxes for 102 euro order. Just because I spend 1 hour looking through all products I made my order. When the order was completed, I was overcharged 1 euro on top of the 25 service fee. Support was useless. Aldi offers delivery through deliveroo.ie for 3 euro. Thank you but no thank you.”
“If I could leave a lower rating I would. Food arrived 3 hours late and several items missing with no replacement. A 4 year old would do a better job with a shipping list. Stay well away and the rip off hidden charges disgrace !”
“Your delivery driver Raymond driving a white Prius showed up late and laughed about it as a healthcare assistant I wasn't able to make my appointments with clients that needed assistance when I asked for the supervisors number his comment was it was his first day on the job and was I trying to get him sacked this shopping was meant to arrive on the 7/1/22 I wasn't notified that it wasn't going to be delivered until the 8/1/22 it was supposed to be delivered by 11am and didn't get delivered until 2:30pm with no notification that this was going to be the case very dissatisfied with the service and will never use this app again”
“Rip off, extra charges, false advertisement as if they will give a voucher that will encourage you to buy and first delivery free but they will charge you, they will just reason that they are independent service doing the shopping for you so i thought they are great help for this pandemic season for our family is isolating but NO STAY AWAY FROM BUYMIE”
“Stay well away from this company!.
Hidden extra charges. Customer support non existent. A generic email cover all reply to a specific and detailed query on an overcharge. Goods out of stock on my first delivery from Lidl, I spoke to the shopper and she asked me would she substitute. I said no. So she did not. I still got charged for these items. Trying to get answers from customer support is impossible. Like I mentioned earlier a cover all reply email to my query, twice!. Some would say they use “sharp practice”. If you have been using them and have had no problems, just wait a while, or check your initial card payment and compare with the till receipt. ( you have to ask the driver for this). In my case it was 20% more expensive. No more buy me. !! Update, I just got charged another €1 from buy me for absolutely no reason.”
“Don't use this app!
They are steeling your money! They didn't deliver some product and the delivery person took it off from my order, but they sent me out a wrong bill! That's criminal!
I complained and after 3 letter pro contra I can't answer them anymore, because they don't let me!
If most of you walking in the same shoes, then we have to rise a complain together!
I've lost 35 euros all together, but I'm not alone... Tousends of us using this app... Count how much they have stolen from us!”
“I have always promoted this service but never again. The last two times we ordered they changed our delivery time and the shoppers were absolutely horrendous. Avoid this service!!”
“I left a review originally but cannot change that one so here is the most up to date one that highlights the key issue with Buymie through their owner.
I ordered from Buymie for a period of a few months and per my first review, it is hit or miss and when it misses, it misses bad. From generic and templated customer service to drivers with their hands ultimately tied, it all comes back to Devan Hughes.
Devan promotes that Buymie will give customers back their time when from the months I have used Buymie, they have done nothing but wasted my time including Devan himself.
After a poor shopping experience where my driver who should've delivered my order in the slot of 2-3 actually had delivered in a new slot of 4-5, I found an issue with each team from customer service to driver and ultimately raised this with Devan. The customer care agent had lied and said my driver was near a checkout which was a lie and a separate customer care agent had said that the app had a technical difficulty about when my shopper had begun shopping which is in fact another lie. The shopper had brought me defrosted frozen goods and even brought me expired eggs. (I ordered on the 20th of June for the 20th of June and the eggs she brought expired on the 16th). I called Dunnes on this date to complain about using Buymie as it is so poor that it dilutes them and I would rather spend my money elsewhere but if they had their own service then I would be first to use it!
I found CEO Devan's email (devanatbuymiedoteu) to address this incompetency and poor service and at first ignoring my email he later responded 7 days later when I sent another email because I could see he responded to my review as it says "from owner". Devan responded and said he would ring me on 06/09 at 16:45 but messaged me at 16:53 asking for my number despite it in the thread before his email. We then rescheduled for Friday at 16:15 and he even went as far to make a calendar invite!! Long story short, he didn't show because he is a coward that can't accept responsibility for the fact that he monopolised on a great service for a quick buck.
Does he care about the time he wastes? Does he care about the company he has made? Who knows but his actions definitely don't speak it.
He sits on Instagram while he wastes our time and scams us posting about his child and his new home and his life but what about our children? What about our schedules and our homes? He only cares about making money and doesn't care if he scams people to get it.
I suggest reaching out to him yourselves via his Buymie email if you all have problems because I have deleted my account and use Dunnes own brand delivery service which is ten times better than Buymie. You get what you pay for, on-time delivery, and the freshest quality ingredients. But ultimately you get better care than wasting your time with Devan and I feel so sorry for the customer care team and the drivers and I apologise to them but not Devan.
You have to address the root of the problem and the problem with Buymie is Devan Hughes.”
“My goods came to 119, yet I paid total of 150 in processing fees etc, hidden costs. 2nd payment cones out the next day.Rip off. Alot of the subsitutes were also nothing alike. App deleted for me and lesson learned to read terms and conditions.”
