buzzmove Reviews

4.1 Rating 136 Reviews
74 %
of reviewers recommend buzzmove
Read buzzmove Reviews
Visit Website

Phone:

08000608462

Email:

chris.sherlock@buzzmove.com

Location:

10 - 11 Archer Street
London
W1D 7AZ

Write Your review

Tell us how buzzmove made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
This review is by a removal company working with Buzzmove. I signed my company up to Buzzmove several months ago. Since then I have had work from them by converting about 10% of the leads they've sold me, but spent a lot of time asking their staff about incredibly confusing anomalies that never seem to be rectified. Strangely, every single one of these anomalies has benefited Buzzmove monetarily...where to begin? The billing history (for my first bill) on their site showed a lesser amount than I was actually charged - They concluded that their billing history is merely an indication of what you pay. Also, a lead which I have no record of receiving has been charged to my account (£5.95). They denied this, so I sent them my bill with it on (bills are pasted into emails and are not actual documents) - they haven't replied in over a week now. I was asked to check three boxes to describe what my company does: storage, packing, unpacking. After unchecking all three, I received a job lead which required packing, so I wasn't able to accommodate, though I still had to pay £5.95 for the lead. After contesting this I was refused on the basis that they don't tailor your leads with these (crucial) factors. So make sure you have storage, packing and unpacking otherwise you'll be paying for leads you can't accept. When you contest a lead and they accept it, you won't be refunded the money, you'll be credited with another lead. So, if like me you get a string of duplicate leads, fake name and number leads, you'll have to pay for them anyway in return for a bunch of other unguaranteed leads. Some leads that are contested can take several weeks to be credited and a few of my leads have only been partially credited. Buzzmove's answer was initially convoluted, they are now looking into it again. I paused my account upon learning from a potential customer that i had no star rating even though I asked a couple of previous customers to rate our service. Buzzmove told me that their rating service was down (and still is after 4 weeks to my knowledge), so I decided to pause my account until I could get reviews to provide an edge over competitors. You can pause your account for 2 weeks until they deactivate your account. To avoid this i unpaused my account and turned my number of leads per day to zero in the appropriate field and clicked 'Save'. Soon after this I received approximately 8 leads costing me around £50. Vexed, I went on to their website to find I had unlimited leads, so I did it again, logged out and in, and found that once again I had not zero leads, but again unlimited leads. I have since deactivated my account and am waiting for their tech team to sort out the deluge of non-transparent, profiteering discrepancies that this relatively new highly profiting company has implemented.
Helpful Report
Posted 6 years ago
Awful company There leads form doesn’t work and after telling them nothing has changed They send old leads and expect you to pay for them even though the customer got sick of waiting and went elsewhere They send duplicate leads And charge there invoices are never correct but always on the benefit of buzzmoves We have spoken with them on numerous occasions and at one point we’re told like it or lump it They never answer the phone and when they are expected to contact they never do All in all they over charge and under provide They have now run out of money and have no marketing They lie to removal companies regarding fake leads and even charge for them DO NOT USE THIS INCOMPETENT LEADS GENERATOR THERE ATE MANY BETTER ONES TO CHOOSE FROM
Helpful Report
Posted 4 years ago
Terrible terrible incompetent company Do not waist your money using this leads generation site They over charge and under perform They have now run out of money and have stopped sending leads through but no warning to us really disappointing
Helpful Report
Posted 4 years ago
Horrible leads worst company ever don’t give you your money for leads
Helpful Report
Posted 5 years ago
extracted money for leads we never got . this is not a good business concept for transport providers,and is a wast of money we wont be returning to buzzmove.
Helpful Report
Posted 7 years ago
took unauthorised payment from my account TWICE, i eft a review first time they said would give me 10 free credits and it would never happen again if i removed review.... i did that and this month, i have used the free leads, havent had a warning and £40.00 taken out of my account WITHOUT permission , i suggest you all check your accounts, your staements etc and they seem to be using card details without authority which is illegal
Helpful Report
Posted 7 years ago
I had tried a couple of comparison sites but this site found me a removal company that were able to beat my cheapest quote. The company contacted me very quickly and they sound friendly and reliable, they are local and a family run business. Move all booked up. Weight off my mind thank you.
Helpful Report
Posted 7 years ago
As supplier you can only get leads if you have a card registered, as they already took money before without asking i feel the sytem is flawed, i called again today to see if i caould try again fora second chance but i can only receive my free trial leads if my card is registered, if the leads ran out and more were sent they would automatically debit my card, unlike other systems where you can prepay and top up knowing your safe without card detials being stored and used i feel this is something buzzmoves should look into , for the inconvience of taking money without asking it was given back and was offered 10 free leads on top but had to register my card again to recieve them... just very dubious......
Helpful Report
Posted 7 years ago
Buzzmove mad me happy because it solved my problems.
Helpful Report
Posted 7 years ago
Not impressed you subcontracted out and I was not informed. Felt pressured by subcontractors to finish unloading as they had another private job booked
Helpful Report
Posted 7 years ago
Efficient, reliable, very pleasant to deal with on the phone and lovely polite movers too! GREAT.
Helpful Report
Posted 8 years ago
Hi Sophie, We are glad that we could help with your move, and that you were pleased with the service. Thank you very much for the feedback! Warm Regards, Buzzmove Team
Posted 8 years ago
I Have found about giantremovals.co.uk from buzzmove. highly recommend Giant Removals
Helpful Report
Posted 8 years ago
Hi Sam, Thank you for taking the time to write this review and we are happy to see you found a suitable removal partner who you have also kindly recommended! Many thanks Buzzmove
Posted 8 years ago
Efficiency and Speed at a very good price - delighted with the way the transaction was handled and the co-orperation shown. Would HIGHLY Recommend here...THANK YOU very much.
Helpful Report
Posted 8 years ago
when we first joined buzzmove in the first 2 weeks we got 2 decent jobs but must admit of late since the revamp of the buzzmove platform we are getting a few leads but once we get back to them they don't contact us to complete the job ? or they say they were just messing around with the buzzmove platform site ? I realy do hope to continue with buzzmove but as of late all we have had is people just messing around with the buzzmove platform ? and we / bedrock removals getting warm leads that do not follow through into paying jobs wish you well regards brian bedrock removals
Helpful Report
Posted 8 years ago
Hi Brian, Thank you for taking the time to leave feedback. All feedback is greatly appreciated. Seb will be in touch with you to discuss your feedback in detail and address any issues you have experienced of late. Thank you again for the review! Buzzmove Team
Posted 8 years ago
I don't really know what buzz move is, I just received an email asking for a review in return for an amazon voucher and I'm not one to turn down a freebie
Helpful Report
Posted 9 years ago
The website is really easy to navigate its way around and made the process of moving things much less stressful! Perfect for people who leave things to the last minute as I did! Would highly recommend them!
Helpful Report
Posted 9 years ago
Wonderful service, quick, easy and the best price! What's not to like?
Helpful Report
Posted 9 years ago
good and easy platform, quick respond from the transport providers, i highly recommend buzzmove.
Helpful Report
Posted 9 years ago
Quick response providing five different contacts that called me on the day immediately after requesting. Highly recommend I am now ready to move with a reputable mover at a reasonable rate.
Helpful Report
Posted 7 years ago
Buzzmove mad me happy because it solved my problems.
Helpful Report
Posted 7 years ago
buzzmove is rated 4.1 based on 136 reviews