“Sam from byfreddy came to have a look at a job and went above and beyond what was expected. He only came to give a quote (to repair/replace a shower enclosure), but off his own back, he repaired one of the issues and did not charge a penny. He even arranged a video call whilst still at my home, with one of his suppliers, to discuss how best to fix a problem to save me money
In addition to being extremely helpful, Sam was very professional and honest. I had suggested that the shower enclosure needed replacing, but he felt this was not required and said there was no need to spend extra money unnecessarily. It is very evident that Sam likes helping customers and I will be recommending him and byfreddy to all my family and friends”
“Friendly, smart and professional. In uniform, equipped with tablet, tape measure, face mask. Explained clearly how the company works, tiers of services, and when to expect quotes.
Looking forward to quotes.”