By Miles Reviews

4.0 Rating 35 Reviews
74 %
of reviewers recommend By Miles

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By Miles 1 star review on 9th November 2022
Anonymous
By Miles 1 star review on 9th November 2022
Anonymous
By Miles 1 star review on 9th November 2022
Anonymous
By Miles 1 star review on 9th November 2022
Anonymous
By Miles 1 star review on 31st March 2022
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By Miles 5 star review on 30th October 2021
Franky
By Miles 5 star review on 30th October 2021
Franky
2
Anonymous
Anonymous  // 01/01/2019
I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover. Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response. At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services. As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app. I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email. Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies.
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Posted 1 year ago
Bought the insurance, fitted the tracker, but when I drove the car my foot dislodged the tracker. Tried to contact the company but their chat system through the ap was offline. Their customer service phone number was not given or I could not find it, so I cancelled by email. They advised it will take up to 21 days to get my refund, even though I'm in the 14 days grace period. Not a good experience. It's no good buying cheap if the customer service is not there
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Posted 1 year ago
I joined by miles and have been sent the tracker. The tracker seemed faulty as I plugged it in the obd-2 socket it disabled my tyre inflation system, electronic brake system, engine system and car start system meaning the engine would not start to work, the car was dead! The first repair has cost me 1100. I contacted by miles and was asked for the miles tracker serial number. A software update would be given and I should try again. So I tried it again for a 2nd time and same faults again and the car needed a repair again this time it has cost me 350. I had my car repaired for a summary of 1450 and all I received is my insurance refund and an apology. No compensation or refund for the repair costs. Avoid!
By Miles 1 star review on 9th November 2022 By Miles 1 star review on 9th November 2022 By Miles 1 star review on 9th November 2022 By Miles 1 star review on 9th November 2022
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Posted 1 year ago
Bit confusing for a new driver
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Posted 1 year ago
I have been with them for a year+ and believe me they are the worst insurance company I have dealt with in 12 years. When you have to buy a policy from them then it's easy but after sales service is the worst. You can't communicate with them on phone, online chat doesn't work and emails take many days to respond. Moreover, they can take decisions on your policy without any communication and leave you stranded. It's better to get insurance from bigger names. They might be a bit costly but are approachable in case you need them.
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Posted 1 year ago
Shocking experience. Been a loyal customer for 4 years. Increased my excess from £350 to £1100 (266%). Never had a claim, car garaged at night and an average of less that 2000 miles per year. I obtained a new quote from the same insurer, at a lower premium and an excess of £350. Not interested in anything i had to say and offered to cancel my policy
By Miles 1 star review on 31st March 2022
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Posted 2 years ago
Excellent affordable insurance company. I pay less than half off my renewal. Use my link to get £50 free miles credit. https://bymiles.co.uk/refer/MJ57ZNZ
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Posted 3 years ago
My 2nd Year with By Miles! Once again By Miles were the cheapest quote around for the second year running, saving me over £300! This concept works for me as a low mileage driver! Use my referral to save us both £50! https://bymiles.co.uk/refer/BL11KFW
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Posted 3 years ago
brilliant. just renewed for my second year. Cant fault it if you are a low mileage driver. Also, use YG16 YZN for £50 free miles in credit. You will be surprised how far it actually goes. :)
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Posted 4 years ago
Just started using ByMiles. Easy to install Module in OBD Socket. Simple app shows cost after every trip. Recommended! Use the link below for 1000 free miles! https://bymiles.co.uk/refer/WD68BPZ
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Posted 4 years ago
Saved over £200 on renewal hope this code helps you out. https://bymiles.co.uk/refer/SK16SWX
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Posted 4 years ago
Really good insurance, excellent if you want to save money!!. Highly recommended. You can track your miles as well as run diagnostic on your car. If you want £50 free, use HN10BSU
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Posted 4 years ago
The best insurance policy I've ever had use promo code EF06XRY for £50 free miles credit
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Posted 5 years ago
The best insurance policy I've ever had
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Posted 5 years ago
By Miles is rated 4.0 based on 35 reviews