Callaway Pre-Owned Reviews

Name: Callaway Pre-Owned
Rating: 2.34

2.3 Rating 58 Reviews

29 %

of reviewers recommend Callaway Pre-Owned

Company Reviews

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Metrics

2.3

Based on 58 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Callaway Pre-Owned 1 star review on 25th June 2022

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a set of irons, when I read the order I noticed the shaft flex was wrong. I called CS got a RMA. Paid for the ups label, I received the clubs in a box. Put the label on the box sent the clubs back and Callaway charged me a restocking fee. When I called to get a RMA from CS. I ordered the set I originally ordered all in all I was getting a replacement set to replace the ones they sent. Restocking fee my butt, beware their thieves in my opinion.”

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Posted 4 years ago

“I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.”

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Posted 9 months ago

“The Ping sand wedge was way better than expected. Well packaged and fast shipping. Thanks”

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Posted 7 months ago

“Ordered the 2018 LH Callaway Edge set (in green) and received a RH gold set. Been on hold for 40 minutes and still no answer. This is terrible.”

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Posted 7 months ago

“If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.”

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Posted 10 months ago

“Same as others. Traded in a driver, now 2 months and have not received money for the trade. Called several times, “we’re getting to yours”. I call BS, nobody does business this way. Avoid this clown show. You suck Callaway..”

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Posted 11 months ago

“Very bad customer service. They don't care.”

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Posted 1 year ago

“Callaway PreOwned....you guys are so far the worse customer service I have ever dealt with.....you have had my trade in for over 30 days, now saying it going to take 45-60 to process; when you website says 10-14 days to process. Why am I posting here, because your customer service needs major work!!! Good thing I don't have my refund yet, I would've rented a billboard to place this rant....lol”

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Posted 1 year ago

“I received a set of Apex pro 19 iron yesterday. Although I ordered a “regular” condition, I did not expect that Callaway will sell products with this condition.”

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Posted 3 years ago

“I placed an order for a set of women's left handed clubs. Today in the mail I received the same set but for right handed golfers and it was also missing 4 clubs! I called the store back and was informed that since my purchase, they actually sold out of ALL left handed womens clubs, and that they now have no options for me. They're offering a return, but all of the other women's left handed callaway clubs which were for sale online have since sold out, so now I am out of luck. I would not recommend this company if you care about actually getting the thing you've ordered.”

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Posted 3 years ago

“Ordered a club, and waited anxiously. When I got the box I opened and and started to remove it from the box. The shaft near the head appeared to be a bit cracked, when I removed the club from the box the head feel completely off from the shaft as the shaft was broken. Have tried getting through to them and have received 0 response.”

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Posted 4 years ago

Callaway Pre-Owned is rated 2.3 based on 58 reviews