Calumet Photographic have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excellent price, great product (Canon 100D) and speedy delivery.
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- Farrah A
“
Good price and quick delivery
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- Patrick O
“
Item I was after available at reasonable price.
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- Anonymous
“
Excellent price, great product (Canon 100D) and speedy delivery.
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- Farrah A
“
Good price and quick delivery
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- Patrick O
“
Great service, nice people, prompt delivery! Enough said I think.
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- David D
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There was no email acknowledgement that my returns form had been received.
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- Anonymous
“
The item I ordered arrived promptly the next day, but it wasn't what I thought it would be, I thought I would return the item, I filled in a form, but never received and viable information. I.e returns number or anything else. If I ever buy again I will be very careful next time. I still have the item. It was cheap . I'm glad it wasn't expensive.
”
- Colin R
“
Not impressed so far. The equipment I bought had to be returned as I was advised incorrectly over the phone by your staff as to which piece of kit was suitable for my camera. The piece has been returned and your returns form completed online but I've still yet to receive the correct replacement item.
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- Robert B
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This happened 4 times up till the tenth day and insisted on a refund, to be told it would have to be a bank transfer.
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- Mr K
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I ordered an item from you, paying for expedited delivery, and when the order was received there was only a fastener in the box, no wrist strap as I had ordered. There was no mention of this on any paperwork that I had from you. The order was consequently cancelled and refunded only for the item in question to appear on your website at a much higher price than I had paid originally so I had to re order, pay for delivery again and pay a higher price for the same item
”
- Jackie M
“
Not very accurate photographs of the backdrop I ordered. The item was completely different to the one shown on your site.
When also trying to sort out my refund, your staff were not clear on the procedure and I had to wait on the phone on two occasions whilst he sought help on the next steps. I thought this was rather unprofessional for something which should be a common or at least standard procedure.
”
- Navjit S
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Great service, nice people, prompt delivery! Enough said I think.
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- David D
“
Very efficient service when cleaning my camera sensor
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- Andrew B
“
Good knowledgeable counter service
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- Tim A
