CameraWorld Reviews

3.0 Rating 5 Reviews
40 %
of reviewers recommend CameraWorld
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Anonymous
Anonymous  // 01/01/2019
Ordered a tripod and some accessories online, received exactly what I ordered, delivered next day. Price was excellent, speed of delivery was excellent. Thank you! What's not to like? I'll be back again :-)
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Posted 1 year ago
This is for the Camera World in Wells Street, London W1. It's hard to be anything but brutally honest about this mini camera store. I walk in. I walk to the counter and give a little background- say 15 seconds- about who I am , was sponsored by Canon, and that I have some 2nd hand collectable equipment to show them. Man behind the counter: " Could you hurry up. I'm busy. I don't have time to chat!" (Yes I added the exclamation mark. He was beyond terse. But simply a rude offensively toned worker behind the diminutive counter. My bag was on the counter. I looked behind me: There was not one customer. Only one in the shop being served by a colleague of his.Me: " Are you serious?" "We've only got two staff on today". My thoughts: " Is this man for real?". My.85 year old Stepfather begins- I stress begins- to unwrap the bubble wrap on the first camera. Not even a 1/3rd unwrapped this is God's honest truth, the salesman says: "No. Not interested. Not in good enough condition" He hadn't even seen the item. His knowledge was so great that he couldn't even put the lens cap back on. A lens cap for pity sake! And he buys and sells camera's? I looked at my stepfather and said: " I don't want to spend another second in here. And so we left. His ENTIRE attitude was not just rude but repellent. We BOTH felt the same. His shop may be shrinking, and stock as limited as it gets, but his behaviour has moved me to write this review. As a well known international photojournalist after 35 years I know my stuff. Other camera stores. Other helpful assistants. It is no wonder the shop's stock is so small. I'm going to ask a colleague to pay a visit later this week. He too is well known. For me they were an unhelpful rude staff. As for his knowledge of Rolleiflex's? When you can't put a lenscap on you have to wonder! Never again. My advice is go to Jessops down the road. Or to the lovely Camera Museum nearby. Polite. V. Knowledgeable. And a sale completed. Let's see how they treat the next mystery shopper...
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Posted 1 year ago
UPDATE to my previous review Abby has kindly contacted me after seeing the review and she aknowledged the situation. She has been very pleasant, hence the rating improvement to 3*. She has taken it upon herself to support me further with my purchase and to discuss with their sales team to make improvements. I have already purchased my camera somewhere else, but this has given me some confidence to perhaps try to buy my future equipment from them again.
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Posted 3 years ago
This review is aimed at the customer service/sales team at Cameraworld. Such a disappointment. I was interested in purchasing a new camera from their website and use the finance option that they are advertising on their website. As I was unable to select this on their website, I decided to email their sales team and enquiry about the application process. Lewis responded to me as follows: "Unfortunately, we are unable to offer finance through the website at the moment. We can still arrange finance but it is a little more complicated." This obviously didn't answer my question and didn't provide me with any guidance on what to do, so I asked: "And what this more complicated process would involve, if I may ask?" - just to get the following back, which of course didn't provide me with any support: "To be honest it's not a lot more complicated but it's done with a finance provider outside of the Cameraworld website so the process is a bit detatched." CAN YOU SEE HOW SILLY THIS IS? I said to try again, and to maybe further clarify to this Lewis that I am keen to make a purchase and that I need guidance on where to go and what to do: "So how can I apply for finance if I would like to proceed to order any items? How do I get the information about the APR rates, the monthly payments or the offers? Where do I apply and how do I know if I get approved? Would you please guide me? There is no information about this on the website" - just to get the following response: "I have just checked and unfortunately, we are unable to offer any finance at this time. Apologies for the inconvenience." FOR WHAT IN HELL ARE YOU PAYING THIS GUY? Why do you allow him to correspond with your customers? He is clearly not interested in selling the product and clearly, he is not doing any effort to assist. All this conversation seemed as he was too bothered to check the finance option for me in the first instance and made me lose a couple of days, waiting for nothing. When you are looking to spend more than £2000 on an item, you would expect a bit more skilful people handling the enquiries. I'll never consider buying from them ever again. Please don't waste your time. Is not worth it.
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Posted 3 years ago
Called the store to enquire about a product availability, the staff reserved the item and upon arrival to the store the staff were very helpful and friendly Would use again
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Posted 5 years ago
CameraWorld is rated 3.0 based on 5 reviews