Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.41

4.4 Rating 4,029 Reviews

85 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,029 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called and spoke to the main head office. the attitude was poor and service was rubbish”

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Posted 7 years ago

“Customer service was poor. Ilford shop had the best customer service”

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Posted 7 years ago

“Ordered an amp last week and they sent me a different one. No explanation. I've sent several emails asking what's going on but they haven't bothered replying. Very disappointed.”

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Posted 7 years ago

“You think it would be simple to order a car stereo for Saturday delivery? I had to pay extra which is fair enough, but they delivered it on Monday which was bloody as if rearranged things for weekend fitting! Nobody has called me to apologise or even think about offering me a refund of the delivery charge. On top of that they didn't deliver the £30 DAB aerial that was also part of the order. I won't be using them again and frankly nor should anybody else. Why encourage such terrible customer service. 'Car Audio Centre' ... if you're reading this I'd like my money back for the delivery and aerial ... it's the least you can do. Rubbish ...”

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Posted 7 years ago

“Pleased with products supplied but main website is misleading in that it indicates heavy discounts yet a look on CAC's own Amazon listing reveals a further 20-30% discount on the same products. Wrote to CAC about this and they acknowledged receipt of my message but then failed to follow it up.”

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Posted 7 years ago

“I went into Halfords told them the reg of my car they told me a list of bits I would need. So they ordered them and took my money , a week and a half later no bits and no explanation so I got a refund. I went on the Car Audio Centre web site and was pleasantly surprised to see the same bits £43 cheaper. I ordered them on the Saturday and they were delivered on the Tuesday ???????? Great service I would definitely recommend them to friends and use them again in the future.”

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Posted 7 years ago

“Very poor service.placed an order on the Sunday then received an email Tuesday marked as despatched.wasnt delivered all week so I called on the Monday morning.told they would get back to me within the hour?4 hours later no reply so I called again.this time was told there was a mistake with the courier company and were now out of stock until the weds but will guarantee it with me by this weekend?..I phone again Thursday to find out delivery details,still no stock until the following Tuesday!!..nearly 3 weeks in total... Not kept up to date it's always me calling!!..as I stated earlier customer service is awful..0 out of 10”

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Posted 7 years ago

“Paid for next day delivery and didn't arrive they sent it miles away. They wasn't very helpful after 3 days of calling them and the courier with still no parcel I gave up and cancelled for a full refund. Never again”

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Posted 7 years ago

“to be honest i made two orders with you and you put them in the same box and charged me two lots of carriage. i asked your tech guy if i needed an rca lead he said i did and there was one supplied with the sub woofer . so thanks.”

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Posted 8 years ago

“I have paid extra for my delivery and it's still not hear”

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Posted 8 years ago

“Still advertising products that they know they can no longer get and offering lower quality products in place, I ordered a Pioneer unit and they offered me a JVC which is not as good, no availability of add ons such as sat nav like the Pioneer had. Not as usable with my Android phone as the Pioneer was either. I kept it because I couldn't afford the latest pioneer out. Be wary and contact them to see if they have the product in stock before you commit to order on line other than that they are helpful when it comes to answering questions regarding technical subjects.”

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Posted 8 years ago

“the return process is lacking 20th century technology nothing like amazon where you know exactly what to do and are prompt but these are waste of time.”

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Posted 8 years ago

“i ordered a KTP-445 but was sent a KTP-445A and to return it i contacted via tel to return the item and was instructed to follow details via online return process so i filled in return process and still waiting for an answer so very disappointed with the return process and why they got the order wrong as it says KTP-445 on the receipt there are 3 different models of this unit KTP-445 / KTP-445A / KTP-445U but KTP-445A has been sent so the project is on hold at the moment awaiting to return the item not knowing how to at the moment.”

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Posted 8 years ago

“Unit arrived broken. Paid for next day delivery so it's obviously urgent and a week later I'm still with a busted into and no music in the car. The returns process is arduous to say the least. Wish I purchased elsewhere”

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Posted 8 years ago

“Despite asking if I required anything else to fit the stereo into my vehicle such as wiring harness or trim I was told that everything was included. This was not the case and I had to purchase a fitting kit.”

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Posted 8 years ago

“website does not make clear that the aerial needs 12v down the aerial lead to work, my dab unit will not do this so had to return it, took 4 phone calls to be able to return the aerial but the refund was very prompt”

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Posted 8 years ago

“I have just purchased a deh-x6600dab pioneer radio to replace a clarity cce203dab. The information said that the aerial caandab001 was optional , so naturally i assumed the DAb aerial already in my vehicle would just connect in and i would be up an running , however this is not the case as i get the aerial connection error message . Very disappointed”

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Posted 8 years ago

“I still haven't received the item and nearly been a week!!”

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Posted 8 years ago

“I ordered an inphase DVD screen from the car audio centre. When i received it the mounting plate was rusty and all the plastic trim was peeling away so i rang them to arrange a return. The return was authorised and i sent it back, insured at a considerable cost to myself. I waited 2 weeks and hadnt received a refund as requested so i rang them and sent them emails asking when i was going to get my money back. All my emails were ignored and whenever i phoned them they kept saying they would ring me back but no one ever did. In the end i had to go through visa and dispute the transaction with them in order to get my money back. It took over 3 months for me me to get my money back and the car audio centre didnt want to know. Not to mention the "sale" they have on their website has been going on for the past 8 months. Id advise anyone interested in buying stuff from here to think again their aftersales service is appalling, once they get your money off you they couldnt care less.”

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Posted 8 years ago

“Ordered something online, a day later received an email saying there was a problem with the order and I needed to call them on their 0845 5p a minute number. Really? I emailed them and asked them to mail me the details or call me: nothing. Then had to lodge a dispute with paypal to get refunded. The whole thing just seems amateurish.”

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Posted 8 years ago

Car Audio Centre is rated 4.4 based on 4,029 reviews