Car Audio Centre Reviews

4.4 Rating 4,006 Reviews
85 %
of reviewers recommend Car Audio Centre
4.4
Based on 4,006 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Car Audio Centre Reviews

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th November 2023
Robert Scott-Wilson
Car Audio Centre 5 star review on 15th September 2023
PlanetHopper
Car Audio Centre 5 star review on 13th January 2023
Alex Lancett
Car Audio Centre 5 star review on 7th January 2023
Nigel
Car Audio Centre 1 star review on 3rd January 2023
Josh
Car Audio Centre 1 star review on 3rd January 2023
Josh
Car Audio Centre 1 star review on 3rd January 2023
Josh
28
Anonymous
Anonymous  // 01/01/2019
I pay 15£ for Saturday delivery, but the item arrive Monday, i write a couple emails but with no answer......
Helpful Report
Posted 5 years ago
Paid extra for next day delivery, product was not dispatched until next day and arrived the day after. Emailed asking for feedback as to why this happened and never received a reply.
Helpful Report
Posted 5 years ago
I bought the JW1000 subwoofer wiring kit. It does not include the terminal connectors that are needed to attach the power cables to the battery and ground. I had to search around many shops to find some to buy separately. The shop I ended up buying the terminals from sold wiring kits which already come with the terminals attached, for the same price as this one.
Helpful Report
Posted 5 years ago
I recently purchased a Parrot MKi9200 hands free kit for a Fiat 500 64 plate. I purposely asked one of the technical team at Car Audio Centre if all the cables were included as the mechanic who was fitting this item said that I may need am extra electrical loom. I was informed that I would NOT require any extra cables. Took the car to the garage to have it fitted only to find out that an extra electrical loom was indeed required. I was without the car for the day only to be told that bit couldn't be done without the loom unless they started cutting wires which they were reluctant to do. Car has to go back next week to get this item fitted. Another day without the car all because the technical team at Car Audio Centre don't know there bread and butter. The required loom has since been ordered from Halfords.
Helpful Report
Posted 5 years ago
Speedy delivry but woeful support. The website for software update seems down all the tome, and no response in 4 days to support email.
Helpful Report
Posted 5 years ago
I ordered a car stereo and I paid for next day delivery and waited all day for my item to come. Eventually I received the car steroid four days later. When I opened the parcel it has no Manuel/ instructions book for it. Totally disappointed customer. I am planning to call tomorrow morning and hopefully will be sent instruction booklet.
Helpful Report
Posted 6 years ago
I ordered a car stereo on December 27th and paid an additional premium for next day delivery. The delivery company (UK Mail) say they attempted delivery on 28th and 29th. No such delivery was attempted, I was home all day both days and other companies did deliver as promised on both those days. I completed the delivery notification request to receive an email when the delivery driver was at the stop before mine, I never received any notification. UK Mail emailed on 29th to say they will attempt delivery again on January 2nd. I will not hold my breath. I have received deliveries from Amazon on both 30th and 31st December. You are being let down badly by your choice of courier. I have left two complaints with UK Mail and requested a call (it is not possible to speak to a real person via the number they provide on their website). I did receive one email on 29th to say their records show the item was delivered. It was not. How do I get the premium I paid for next day delivery refunded?
Helpful Report
Posted 6 years ago
Paid for next day delivery. Item didn’t arrive till 3 days later.
Helpful Report
Posted 6 years ago
They are happy to sell you you kit whether it is the right product or not, they are no so good at taking resposibility for what they have advised you you need to purchase. If you know exactly what you need and it is cheaper here then I guess they are an okay supplier.
Helpful Report
Posted 6 years ago
Had to wait 11 days for the products !!! i assumed you had them in stock . If i have not chased you about my order i would not have know there was a delay. You need to put on your web site if the product is in stock or not !!!!
Helpful Report
Posted 6 years ago
Useless. Purchased a Pioneer unit for my car which didn't fit the stock unit. Unit is the wrong size for the car and a different wiring harness required. Even called CAC before finishing the purchase online to verify fitment and was assured by a condescending twat that it was "plug & play", meaning direct fit and no changes to wiring harness required. 350 quid later and I have a paperweight. Even shipped the unit at my own expense to another country after being reassured it would fit.
Helpful Report
Posted 6 years ago
Ordered before 5pm and paid for next day delivery as stated on website. Order didn't get shipped or arrive next day. Tried to contact them to request refund of postage cost but have received any response 4 days later.
Helpful Report
Posted 6 years ago
sent an alternative item to the one I ordered, no communication about this and overcharged by £10.00. three phone calls to customer services before I was told accept alternative item or send back for refund. return procedure took 7 days to complete at my cost.
Helpful Report
Posted 6 years ago
The amp is good nothing wrong whit it. The problem is with "Juice JW81 1800 watts amplifier wiring kit, 8 gauge", the kit is complete but the wires are from aluminium NOT COPPER, and there are no connectors... For £30, you can buy vibe slick 4 GAUGE wires from Halfords, oxygen free copper.
Helpful Report
Posted 6 years ago
I have rated car audio centre poor ,First of all I bought a Road Angel Gem from the original Road Angel company approx. 18 months ago their service was excellent in every way including technical support when ever I needed it . I now have a problem with the unit (the screen was dark and I could hardly see the numbers and letters ) I phoned them up and they promptly emailed me a fault form ,which I duly filled in and sent off with the Gem for repair .I phoned them back a week later and asked what was the problem and how much would it cost to repair ? I was put through to a voice mail with 3 options one was technical and I waited and waited for 5 mins and eventually hung up and tried again eventually a 3rd attempt was successful, it was then I learned that Road Angel had been sold and they were having problems with the telephone system ,the man said it was out of warranty and would cost near £50 to replace the screen but they cannot get one ,so they will instead sell me there new model for a £150 up front to be delivered to me around December 2017 or Jan 2018 ,or an old Gem for £130 with an old type screen that had gone faulty on my own so I offered £100 ,he never got back to me.I was not happy to put up £150and only receive a new unit in the next 4 months , nor to pay £130 for and old style Gem the same type I had problems with . I phoned again the following week and spoke to another man in sales and ended up paying £130 for the old type .The new company was slow to answer phones and slow to resolve matters . Alastair Sutcliffe
Helpful Report
Posted 6 years ago
Ordered 6 days ago, still not delivered on a next working day policy, delivery driver won't leave with the neighbour after special instruction on delivery note as well as many notes plastered on front door, they have turned up 3 days running to deliver but as we work they always take it away and leave a blank note they door, obviously delivery company that providing bad service not car audio but they do work for you! How do other working people get your deliveries?
Helpful Report
Posted 6 years ago
Order arrived faulty - a ticket was logged and took an age for them to respond. I chased several times Eventually an RMA was issued for me only then to find I had to pay the postage on the faulty goods! Poor
Helpful Report
Posted 6 years ago
what items does this refer to, please contact me via email.
Helpful Report
Posted 6 years ago
I ordered a juice underseat active subwoofer and amp, I was really unhappy with the sound quality and emailed caraudiocentre. No response, not even an email back. Tried phoning the number on the invoice and it just keeps ringing. Avoid.
Helpful Report
Posted 6 years ago
Your delivery could have been better if you asked about alternative delivery sites ie leave it in the greenhouse could have been sorted before the first failed delivery & not after and getting to the end of this paper you ask for my email totally daft as you obviously know it as you sent me this form via email in the first place
Helpful Report
Posted 6 years ago
Car Audio Centre is rated 4.4 based on 4,006 reviews