Card One Banking Reviews

1.8 Rating 84 Reviews
19 %
of reviewers recommend Card One Banking
1.8
Based on 84 reviews
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Phone:

0871 811 1881

Location:

cardonebanking, PO BOX 3634
Chester
CH1 9NL

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Anonymous
Anonymous  // 01/01/2019
This so called bank is being reported to the financial ombudsmen.
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Posted 3 years ago
Cost a fortune to send money to other accounts. Charged a monthly fee even though they do NOTHING FOR you. THE MONTHLY FEE IS ON TOP OF THE FEES YOUR CHARGED EVERY TINE YOU LOAD YOUR OWN MONEY AND EVERY TIME YOU CHECK A BALANCE. THEN THE PHN BILL IS ANOTHER BILL TO PAY ON TOP AND EACH TEXTRO THE BANK IS CHARGED BUT NOT COVERED BY THE BANK. SO IT COST ME MORE MONEY TO GET ACCESS TO MY OWN MONEY THAN EVER IMAGINABLE. ITS A JOKE!!!!! They never ever send your wages or money to your account like normal banks do. I end up phoning them every month because i cant get to work because they have completed the transition to load in into my account. Then once its in my account i then have to pay 11p - 15p text message to and also 15p bank fee to load my own money then I have to wait up to an hour before i can access my own money. Then all these bank feesfor checking my balance loading my own money all mounts up each month. Then on top i have a heafty phone bill each month for checking my balance and so on. Most times money disappeares out of my account. Actually for several years on a weekly basis this happened. Some times after complaining the money would magically re appear. But 9/10 wouldnt. My bank has also been hacked several times and had large volumes of money taken from my account. Then had to get new ARM cards which i had the wait 2 weeks for. Staff are useless and rude, wont do anything to help. My money goes in on the same day every week but most times i cant even see it in my account until the end of the day, meaning i have no money to get to work. I once had the wait 6 hours in the snow at a tram stop after a 11.5 hour shift, until my money was actually loaded. The card machine goes down and money disappeares taking nearly 10 days to get it back. I haveseveral years of evidence to everything i say. I have 6 years of printed text messages and account balances where there is questionable behaviour. I STRONGLY WOULD NOT EVER RECOMMED THIS EXCUSE OF A BANK.
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Posted 3 years ago
AVOID AVOID AVOID I wish I could leave a negative review. We opened a business account, had a VAT repayment one month ago, and the balance is still showing zero. Can't logon EVER using security questions set up, so you have to ring them - they have confirmed the receipt of the money from HMRC but still over one month later, zero balance in account so we cannot get the money. 11p a minute to ring, they keep you hanging on the phone and we will be closing this account as soon as HMRC have updated our records. Fortunately it's not a great deal of money, but why should they have it! We paid £55 to open the account, and why should they have a penny more for such an appalling lack of 'service'. As far as I am concerned they have STOLEN our money, and I shall NOT let this drop. AVOID AVOID AVOID
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Posted 4 years ago
If I can prevent one person reading this review from signing up for an account, then the time I wasted to write this review has been worth it. DO NOT EVER SIGN UP FOR AN ACCOUNT WITH THEM. Cardonemoney is fraudulent and unethical online banking company with unreachable customer service that you have to pay for (you have to pay for their time on the phone with you). this isn't even about the high fees they charge. My experience is about the difficulty I had in accessing my money after having an account with them for 2 years. they are using multiple types of schemes to make it difficult to access your account so they can continue to earn interest in the money that is being held in your account. long waits for customer service, website not working at times, and changing the way to login in to make it more difficult to get into your account. I was having issues with accessing my account because all of a sudden the online login asked for 2 step authentication but I never received any info for setting this up so it sent me in an endless loop of not being able to access the account. When I called customer service to try to get set up properly so i can start accessing my account, I was asked all my personal info including company email, address, name, date of birth, account number and still did not authenticate me to give me access.  Then they literally stopped answering my calls.  I can’t believe this was happening.  When I called the next day to try to get a different rep, the person literally hung up on me, I tried to call several times and no answer.  This is their main customer service number and I could not believe this was how they were addressing me not being able to access my account. At this point I realized that I may be in a fraudulent situation so I sent them a threatening message letting them know that I would be pursuing legal action. It was only after I threatened to sue and blast their behavior on the internet someone finally gave me my account access so I could get my money out as fast as I could and never have to deal with them again. They use to be cardonebanking and changed to caronemoney. think about it. they have no banking rules and protection being offered to the customer so they didn't want to be liable and changed the "banking" part of their name to "money". The bottom of the site mentions this: The CardOneMoney current account is not covered by the Financial Services Compensation Scheme.
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Posted 3 years ago
No problems whatsoever. For a business customer they are a brilliant way of avoiding crippling business account charges. Found customer service very helpful. Cannot relate to these other comments at all and surprised by some of their ferocity.
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Posted 5 years ago
Customer service is poor Processes are poor compared to any banks, Unable to work with businesses efficiently always insisting a director calls (Even though the director has told them the names of authorised staff) Returns payments if there is a minor mistake with the name Holds money without your consent Charges a fortune in calls to contact them Poorly thought out and poorly managed I know they are not a bank as such, but if I was to do something like this I would at least take the positive aspects of a bank and try to copy them. Only opened up as it was quick and time was against us, will be advising the director to book a day out and go to open a genuine bank account as these are terrible. Best advice would be to use Cash Plus instead if in a rush, as their issues are minor compared to Card One Banking.
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Posted 5 years ago
NEVER USE CARD ONE MONEY! They are scammers of slimiest, most soulless variety you will find! Open an account only for them to close it 10 days later! AND NOT EVEN TELL YOU WHY! They are liars who will steal your money and not care. Their office workers are like robots, with no care or remorse. If you value your money and time, go ANYWHERE else! Unbelieveable!!
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Posted 9 months ago
Ordered and received my card, then read the reviews, thanks everyone i feel you have saved me from a nightmare,
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Posted 2 years ago
I’ve been with this bank for a few months I’ve had no problems only thing is when money is credited to your account it doesn’t become available straight away other than that everything is good also everyone complaining about the call charges use the free complaints line it is the same line as the customer service ‭0345 872 8661‬
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Posted 3 years ago
Awful spend more time on the phone trying to find out why transfers have been frozen. It's just con spend fortune phoning them. Hidden charges. Really needs to investigated.
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Posted 3 years ago
Tried to use cash machine yesterday spat my card out saying my provider has stopped the card then ingest a message saying they are separating from this card customer...now inhale no access to my money, my money foes straight onto my card ..not happy tried calling them phones been engaged for 2 days
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Posted 3 years ago
26th of june money in on my card but cannot access it. tried telephoning them as appears to be a problem at their end no success. tried to pay for food and my card was declined check my balance should have been enough topay the bill, CANNOT CONTACT THEM SEEMS A MAJOR PROBLEM BUT BANK NOT ADVISING ANYONE- RUBBISH SERVICES
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Posted 3 years ago
Took money deposits. Refused to pay out. Then closed the account. Then said they could not give any more details about why the account was closed or how to access my funds. I list thousands.
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Posted 4 years ago
I have decided to go to the ombudsman this bank does not ring u or E_MAIL at all they do not keep you inform. I find the situation of what this bank has put me through is very upsetting. All i want is my £250.00 and to no avail nothing. The police is aware of this situation this is fraud. Just having sleepless night about paying certain bills. Never in my life i though this could happen to me. Customer service i find very rude. They also tell lie one person say something and the say something totaly different. Be honest. Poor service.
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Posted 5 years ago
One of the worst banks ever, I beg you do not go with car one money. I have literally just opened up account had money coming in from the jobs that we carried out and they have blocked my account no access to my funds. They needed all sort of evidence which I supplied them with, such as Bank stamens, invoices, receipts etc. it’s been going for more than 2 weeks I have told them I have wages to pay and that they have everything they need and they still left me like that even if I threatened them with legal action still nothing. I eventually had to stop my business and all my employees quit as they didn’t receive there money in time.
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Posted 1 month ago
I have been with Card one Money, about 5 years, I have had no problems in that time, all my bills and direct debits, are all paid on time, if there is not enough in my account to pay bills, they always let me know. I can only praise Card One Money, and hope others who have had problems, that they are sorted out.
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Posted 1 year ago
Had my account for about 2 months happily payed the fees it's been excellent for me until I received a payment from a friend and they blocked access to my card out of the blue money still in the account I can't have it unless I show proof of payment.like this is just rediculous and very inconvenient I'm just glad I didn't have my wages put in there!!
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Posted 2 years ago
Stay away! Don't sign up! Terrible service! You have a good chance to loose your money.
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Posted 2 years ago
Parasites, leeches, ignorant, rude and full of bs.
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Posted 3 years ago
It's hard to know where to start Card one Banking are a money racketter business. The worse I have ever seen, you have to pay £7.50 to transfer your own money to another bank account if you have one. Disgraceful people should now be compensated for their negligence.
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Posted 3 years ago
Card One Banking is rated 1.8 based on 84 reviews