CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CARFAX SAID NO BAG DEPLOYMENT, NO ACCIDENTS, NO DAMAGE. HAD ALL THREE!”

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Posted 3 years ago

“i LIKE CARFAX BECAUSE ITS HELP ME TO KNOW THE CAR HISTORY AND NO ONE CAN CHEAT ME”

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Posted 8 years ago

“The only thing I hate is that for one carfax it cost $40. To me, it is a bit steep!”

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Posted 8 years ago

“It has anError in it and Needs to be Corrected!!!! I have Emailed Over and Over again!!!! Bad Bad Bad!!!!!”

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Posted 1 year ago

“Carfax issued me a complete refund for a vehicle history report that they ran on my car. But the damage had already been done with a prospective buyer. Carfax's report came with the warning "POTENTIAL ROLLBACK OF ODOMETER". This was because Carfax software converted what it "believed" to be miles into kilometers. Embarassing for me. DO NOT USE CARFAX!”

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Posted 2 years ago

“I purchased a vehicle in 2017 (it was model year 2017 as well). The Carfax was clean and touted by the dealer, Car Gurus etc. 9 months after I purchased the car, an accident shows on the report, which now invalidates my manufacturer warranty, so now I am out $3800 for repairs. From CarFax - "Therefore, we cannot guarantee to report all accidents and damages. CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage, and anything that might not have been reported to CARFAX." Basically, if it is not reported, you are out of luck and they bear no responsibility. Great business model - “Hey buy this car because it has a clean carfax (as far as we know) and if it does not, then you are responsible." Never again will I pay for or rely on their reports because they are not much better than best guesses.”

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Posted 2 years ago

“I bought 3 reports, used one, and when I went to use another it would not let me. Since you can't talk to them on the phone I contacted them through the website several times, and days later I still haven't received an answer.”

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Posted 3 years ago

“I was charged 40 when I searched my vehicle. It stated 3.99 when I agreed so beware!!!”

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Posted 3 years ago

“I accidentally paid $99 for 6 reports when I only needed one. I have requested a refund several times via their online only format with absolutely no response. I will never use Carfax again. This is a rip off and they have zero customer service. Buyer beware!!!”

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Posted 3 years ago

“I purchased a 2017 Nissan Sentra with extremely low miles at the Auto Nation off of Hacks Cross in Memphis, TN the very next day!! Thank you sooooo much for your honest input in ALL of your vehicles. I am ecstatic about my purchase! I recently got an email saying that the car that I was interested in was sold, but guess what? It was me who purchased that car!!!😁😂 Thank you again and keep up the great work as I really got THE BEST OFFER on any car that I've ever had. From a very Happy Customer”

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Posted 4 years ago

“I never received the carfax I asked for”

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Posted 4 years ago

“I would give it to zero Stars if I could. Needed a Carfax on a certain car same day, hey $39, did not get fax until three or four days later which was much too late, I thought I was entitled to a refund but I guess not cannot get anyone to respond to emails do not have a phone number I would not recommend them to anyone it is a rip-off”

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Posted 4 years ago

“Carfax has very poor customer service team. I have contacted Carfax three times about a refund because they charged me more than what I should have been charged. I have been fighting with the state of Illinois over a car that I purchased from Lux Motor's in Evansville, IN that apparently was a flood car. The state of Illinois is wanting to issue me a FLOOD title. I purchased one Carfax to see if there was anything on it about the flood for $39.99 and Carfax charged me $99.99. Would never recommend them to anyone.”

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Posted 4 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

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Posted 4 years ago

“As a dealership who has done business for several years I would NEVER RECOMMEND CarFax. Terrible customer service and no consideration for their customers. It’s just about them and they are never wrong.”

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Posted 4 years ago

“Carfax refuses to verify their information. Four other VIn reports do not reflect what Carfax reports. Carfax is very unhelpful. They don't care if the reports are true or not”

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Posted 5 years ago

“Spent $40 to find out my bike was sold from a dealership twice and the last update was over 5 years ago and that was all, total waste of money”

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Posted 5 years ago

“I need to look up another car but can't get on system.”

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Posted 5 years ago

“I was a Carfax dealer I paid my bill month in and month out on time at the same rate for several years. This April I get a bill for a 250% increase. I instantly called my rep too enquire about the increase I explained to him that I want too cancel if he can't get it fix. He explained too me that he would get on it and get it reduced accordingly. A month later I get another bill for the 250% increase. I contact the accounting office and explain my problem and that I wanted too cancel the month before. They tell me that I should send a cancelation email so that they knew how serious I was about it and that they would get on it and have someone call me back. I then call my rep again and he tells me he still working on it and that because I've sent the cancelation it will help my cause. Well no one got back with me again and again another bill for 250% increase. Note I started this day one of my first over bill. I try again too contact accounting and my Reb and again the same ill get someone too get back with you and try again and again no call and again the same 250%. Now they say they are sending me too collection because of no payment. I have told them from day one I would pay and pay fairly but all I have gotten was the run around and no clarification from everyone involved. I feel this is extremely bad business and unethical. I've owned my own business for 7 & a half years. Had done business with them for a majority of those years with no issues or hiccups. This has been by far the worst experience I have had with another company in My 23 year career in the Automobile sales business. Very unethical.”

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Posted 7 years ago

“We were looking at several cars and finally decided to go with an older model to save cost this time around. The dealer provided a "car report" which said it was one owner and no accidents. When I ran the Car Fax report, it was actually a 3rd owner car and had been in a minor accident. car Fax helped me to make sure what I was buying and also helped me to be an informed buyer which gave me more negotiation leverage. Thank you Car Fax, I will definitely use you on all used car purchases in the future.”

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Posted 8 years ago

CARFAX is rated 4.3 based on 2,631 reviews