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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first salesman couldnt get us out the store quick enough when he found a problem with finance. Then once that was sorted out there were emails being sent to 3 different email addresses one of which didn't even exist. Various incorrect information was given two different people were dealing with the paperwork and were not communicating with each other which resulted in us filling out some things various times. We were then told to contact the handover team who gave us a time to come In to collect the car, as i was in store I received a call asking me for more details about the car i was trading in even though they already had the info, we then waited 25 minutes for someone to then come to us and ask who had told us to come in and collect the car because it wasnt ready. When we eventually do get the car we find the headlights dont work even though they claim it went through an MOT just days before and one of the key cards didn't work. When we called to advise we were told that it's not ideal - we were unable to drive the car as we had no headlights that's less than ideal! And the salesman then proceeded to say theres nothing I can do I'm just a salesman. No customer care was given the whole process was an absolute shambles the customer service with terrible with the exception of the lady kn the after care team and the engineer that fixed the headlights”

Posted 4 years ago

“Very poor correspondence between customers, and managers ,and car salesmen ,and having to wait for parcel shelf .this should have been on order before sale Poor checks on my car , car not cleaned , One mile from your showroom ran out window wash , And damage to tyre not noticed which in turn ruined my day with no reckinpence waiting for new tyre At showroom 5hrs Yours Mr J Crossan”

Posted 4 years ago

“When I looked around the showroom and there was nothing there that caught my eye the salesman ( Chris Mitchell) had a look on the computer to see if there was anything I liked in another branch ( sadly nothing), He then thought for a second and asked me if I fancied an automatic which in recent times have really improved from the jerky old automatics from my youth. He then went out the back of the dealership and brought into the showroom a beautiful ruby red Ford Focus Titanium X ( with even more extras) Leather seating, sunroof, Self Parking, It was kitted out like a Vignale. That was me hooked. Chris and his manager worked hard at getting me a deal that suited me and I now own that said vehicle, which I am over the moon with. I could not have asked for more from Chris he kept me informed at every step how things were proceeding until I picked up the car. Now I have had my car a couple of weeks and I find the after-sales care is very poor. A bit was to be ordered for my car and a date arranged for the car to go in for the work to be carried out and to check on a rattle I even got a text the previous day to remind me. I took the car along at the arranged time 0830, and was greeted by George who assured me everything would be sorted, after waiting for around 45 minutes. I was told by George the part was not in though he had checked out the rattle and apparently it's behind the dashboard. I also pointed out that a damaged alloy which was meant to be repaired was not repaired which George agreed with me about. He told me he would call me later that day ( Wed 26th Feb) with a new date for the work to be done, It is now Friday and I have heard nothing from them at all. So the after-sales is a let down as is the remedial side which is obviously covered by the warranty they give you. No one phones when they say they will. It has been suggested to me that they will spin this out till the warranty runs out (3 months used car). they can try that if they wish but anything reported within the warranty period is covered by law under that warranty. So would I use them again? on the plus side, I got a great car at a great price but then as I have just explained the downside. The jury is still out but losing faith fast.”

Posted 4 years ago

“The service was 5 star plus prior to driving my car out of the showroom. It then went downhill fast - no owners manual & no rear windscreen wiper.”

Posted 4 years ago

“Collecting car was a shambles. Originally arranged for 10am on Tuesday then changed to 1pm. Got phone all about 11 to ask when we’d be picking it up. Having arrived at 1pm as arranged we did the paperwork quickly and were told car would be ready shortly. After about 15 mins we were told there was problem with mot- were told we could take car and then bring it back for MOT. After about 40 mins of nothing happened we enquired what was going on as we had to get home to pick up child from nursery. Then told car WAS having mot / then told again it would be there shortly. In the end we waited almost an hour and a half- totally unacceptable . Was promised someone would phone the following day to discuss this poor service- still waiting.”

Posted 4 years ago

“I'm very unhappy with the service provided at peter vardy. The day of purchasing the car went well then I was told that Chris would contact myself to let me know if the car finance went through which he never did and the girl from the handover team apologised to me for his fault. Then on the day of collecting the car the lady at the front told us to take a seat and someone would get us yet we were left for an hour because she didnt alert the handover team. My mum complained to the manager who made a comment saying that since he was on the "bitter" end of it he would go shout at the handover team even though it wasnt their fault. The girl from the handover team was lovely and very apologetic I want to add! When inspecting the car before driving away I noticed that the few things that I had pointed that needed fixed and was promised would be sorted on the day I bought the car not a single thing had been sorted so I've had to sort a few myself and are now having to come back in tomorrow to get work done. Taking up my time and money so it's safe to say I am a very unhappy customer and will not be recommending peter vardy.”

Posted 4 years ago

“The people I dealt with were all generally friendly pro-active and it was as nice environment to look at a car (undercover, warm and bright). The videos provided pre-showroom visit were great and pre-sale communication was generally very good. There was a bit of to’ing and fro’ing agreeing a deal which could have been short-circuited. Pre-sale I would rate as 4/5. Unfortunately, between putting a deposit down and picking the car up, it transpired a few of the things I was told along the way turned out not to be quite right (collection date, number of owners, additional costs added to the sale price). Attention to detail on the administrative side of things was lacking. Although I ended up taking delivery of the car (which has been fine so far), I was left a bit deflated by the experience. This aspect I would rate would at 2/5 and unfortunately it is my lasting impression.”

Posted 4 years ago

“The salesman lied about what I was buying and only told me half the stuff I was buying.”

Posted 4 years ago

“This was a return visit from us as we had bought our Audi A4 Avant from you in April 2016, sadly I think it will be our last as the previous high standard has dropped significantly. The car had not been cleaned and had sticky wrappers in the pockets behind both the front seats and even an empty tomato ketchup sachet. Sticky, sweet lumps on the backseat and on the carpet beneath the back seat and when the arm rest was put down in the rear it was full of crumbs and sticky juice marks. There was no handbook with the car to explain its functions and only a partial service history despite your sales staff saying there was a full history. There is also a small dent and a scratch on the body work and scratch marks in a circular fashion on the front windscreen on the drivers side.”

Posted 4 years ago

“Our sales advisor Michael Payne was great. Such a lovely guy. However the valuation manager who was working on the evening of 04/10/19 was rude, arrogant and condescending. He said in a cocky way that the Glasgow store sells 400 cars a month so he didn’t mind if we walked away. He subsequently told us he would be losing money if he sold the new car to us. It was myself how was purchasing the new car but he would not talk to me, only to my husband. He also told us he used to work for Arnold Clark so we should go there! During this time, Michael looked so uncomfortable because of the why this manager was acting. We would’ve bought our new car on 04/10 but we walked out because of his attitude. Michael phoned us the next day and we came back to buy my new car. When we picked up the new car the girl handing the car over us was miserable. Such a shame as Michael was fantastic! We both wish him well for his upcoming wedding!”

Posted 4 years ago

“You don't do what you say you'll do. We agreed you'd take dents out of the car before purchase and this didn't happen. I ask for email contact and you call me. You agree to organise a courtesy car for me and one isn't available on the agreed date. You call me again after reiterating that my preference is for email. It's this lack of attention to detail that's a problem.”

Posted 4 years ago

“The overall experience from beginning to end at Peter Vardy was unsatisfactory. I have gave 2 stars due to the car being fantastic and the first salesperson who dealt with our enquiry. Our car sale was rushed to the point of the car needing to leave the garage rather than all the previous finance completed in which we were consulted 3 days after signing the agreement with no communication. As a result of this The previous vehicles finance company continued to take payments for the previous vehicles as the finance had not been settled with Peter Vardy due to poor communication to whom was the registered keeper of the car. On several occasions we were treated with lack of customer care and respect. As a returning customer to peter Vardy whom we have had no issues and had a pleasurable experience in the past this will be the last time we purchase from the company.”

Posted 4 years ago

“I purchased my car on the VIP weekend however it wasn’t in the store that day so I couldn’t collect it until 2 weeks later which was fine. When collecting my car I asked about the choice of free gift that was part of the promotion for the VIP event and was told I would need to speak to my salesperson who they would get to call me on Monday. I didn’t hear anything and called back on Thursday, I was again told that I would need to speak to my salesperson and they would have them call back ASAP. I have still not heard anything and will call to try to chase this up again tomorrow. It feels like this was an offer that was promoted to entice people in however once the deal is completed I feel that the people I have spoken to are trying to avoid delivering on this offer.”

Posted 4 years ago

Good Afternoon Gemma, Thank you for your review. We are sorry to hear you are still waiting on your free gift and apologise for the lack of communication. We have contacted our Management team and asked them to get in contact with you regarding this in the next 24 hours. Should you require any further assistance in the meantime, please contact us at customerservice@petervardy.com. Thanks Team PV

Posted 4 years ago

“The salesman Kim was ever so helpful nothing was too much for him gave us all the help we needed an more however on the day of picking car up it was kim’s Day off an the car had not been fixed all scratched an dents still there didn’t receive it the way we were told we wld I didn’t want to drive it away but was reassured that it would all get fixed up only reason I left with the vehicle as it was quite pricey to pick up with scraps here n there”

Posted 4 years ago

“Hi, I have previously sent an email regarding how unhappy I was with the customer service I received with peter Vardy (around one week ago) Since that first email the service got worse. I still have no idea why the car I was buying was untouched and sat round the back of your dealership if you knew it needed work that yous did not have the equipment for. It would have been more appreciated if I was just told this straight as I had no initial problem with waiting for the car but being told every day it’s getting sorted tomorrow etc was not appreciated! I was told the car would be ready for this weekend and I could collect on Friday just to be told on Thursday that the part didn’t arrive and it would be minimum 2 weeks until the car would be ready which meant I was unable to go a head with the car as I needed a new car before that. I must say Jodie in sales was amazing and got me a replacement car and a good deal so all credit to her and I was able to pick the car up last night. But handover was a nightmare again! I was told it would an hour for the process so I came in a little early but I wasn’t seen for around 15/20 mins after my agreed appointment time ( the girl did apologise for this which is fine) But after signing the paper work I was told all we had to wait for was the bank to release the money, I waited 40mins and was then told there was an admin error and they would have to try again. I was in the dealership for 2.5hrs and the care was shocking! I was sitting for long periods of time I had no idea what was going on with the car and I didn’t think I would even get the car which put me in a panic. Then my handover went and dealt with another customer even though I had requested to speak to her for an update( I understand that it was not this girls fault and she had to attend to other clients but the fact I was sitting in tears with no one coming to see if I was ok was not acceptable) It took for me to be in tears with worry about not having a car ( as I had signed my part exchange to yourself) for someone to come and check I was ok. What was really shocking there were staff standing at the entrance who seen the state I was in and they didn’t even ask if I was ok. Now I am happy with the car I got but so disappointed with the service which is a shame as Jodie in sales was great and I even had my mum considering getting her new car from yourself but after the nightmare I’ve had the last 2 weeks and the treatments or lack of treatment I would not recommend. Due to your staffs negligence I now have over £50 due in admin fees with my insurance company as your staff could not tell me the same answer twice one even told me my car was ready when it was still out the back untouched and still broken. My whole experience has been a shambles the communication was terrible I was constantly being told I would be called back and never once was I called backed unless it was Jodie, it was always me chasing up. I would only recommend this company if dealing with Jodie as she was the only person who seemed to care. I am heavily disappointed. Ondine”

Posted 4 years ago

“When we came to collect the car it had marks all over it as it hadn’t been cleaned properly. The car had only 1 key although 2 days previous to it when we purchased the car there was 2 keys & service hand book which had gone missing it seems when it was being serviced. The service was supposed to be done on the 2 days between purchasing the car & collecting it , but on the day of collection they could not find any paperwork to show the service was done, but then appeared with an invoice showing it had been done 10 days previously before we bought the car. The rubber gasket all round the driver window was all badly scored which was not like that when the car was viewed, after SEVERAL phone calls over nearly 4 weeks we finally got another key which we had to wait for at the Arnold Clark branch next door who were extremely helpful. We also got a Vardy service book to which it stated the car was serviced but not indicating what had been done to the car.... all in all extremely poor after sales.”

Posted 4 years ago

“Total mix up from start to finish, if I hadn’t wanted the car I’d have walked away. My salesman did his job to smooth it out and I felt quite sorry for him. But adverting the car as showroom standard was misleading with broken seat and missing covers and covering in the boot, and in addition the car was not valeted properly with cleaning products smeared over the rear seats and within the car there was a strong smell of smoke. Which was rectified before picking the car up however it was very stressful and giving us second thoughts about the purchase. Then to cap it all there was a headlight out when we were about to drive away and I also found some toothpicks and paper clips in a storage locker (used)”

Posted 4 years ago

“The sale of the car was fine, but from thereafter the experience was appalling, waited 2 weeks for my car and when I got it, there was still a lot of faults within the car.”

Posted 4 years ago

“Lack of updates, had to personally chase for updates on the car, took over a week for someone to contact me to tell me my car was in Perth and only reason I found out is cause I phoned up to chase things up, got promised several times someone would call to update me and never did, overall just felt like once I was happy with the car no one cared cause they seen it as a sale”

Posted 5 years ago

“The car i bought of Peter Vardy AU66MFJ on the 8/2/19,has been in a crash before i got it. I was assures when i bought it,it had not been damaged i am a pensioner. I took the car to McLarens body shop when a friend noticed mismatches on the car i sent a copy of the basic report i had on Saturday,someone was going to phone me today (not yet). i can't get any one to answer your phones,at presant i am shaking. Regards James Hill”

Posted 5 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews