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CARZ Glasgow Reviews

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Lyndsey Tierney

CARZ Glasgow 5 star review on 29th July 2021

CARZ Glasgow 5 star review on 6th July 2021

Christopher Hurst

CARZ Glasgow 5 star review on 2nd May 2021

CARZ Glasgow 5 star review on 29th April 2021

Rachel Stevenson

CARZ Glasgow 5 star review on 28th April 2021

CARZ Glasgow 5 star review on 25th March 2021

Anthony Docherty

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t happy atall, the sales assistant (Jodie Boyle) I dealt with couldn’t have been nicer but the company itself is terrible as I was told all different things everyday and once I got finance I got a phone call on the Saturday I was booked in to collect the car to tell me I couldn’t collect the car just yet and then had to contact the store myself to ask when I’d get an appointment to collect the car as no one had contacted me since the Saturday”

Posted 5 years ago

“Sales team, Stewart Fraser excellent, a credit to the company, very friendly manner .able chatty and with good knowledge of the cars Jamie, excellent customer skills, looked after problems and made client feel appreciated. Again, a credit to the company. However the handover team could not have made a bigger mess if they tried. Some one called me on Sunday to find out when I wanted to collect the car, they asked if I would be driving and on being told no ,thy requested that my husband bring my driving licence and NI number and also his. At no time did they ask if I would be there. When my husband arrived to collect car he was politely refused as I had papers to sign. My husband had to phone me and arrange for us to meet, Jamie heard all this and volunteered to take my husband to the meeting place and drive us both back. eventually a young lady escorted us to another table, sat down and proceeded to type on her computer. At no time did she tell us what she was doing, or why, until I eventually had to ask her. Not good customer manners. when cover was taken off car it was obvious immediately that the scuff marks on the rear nearside bumper had not been repaired as promised. All in all handover team not a good advert for the company.”

Posted 5 years ago

“I have dealt with arnold clark, motorpoint and honda over the last 20 years, so decided to give peter vardy a go..I will never deal with them again. Too many people get involved with a sale. [1] salesman [who was ok] [2] his boss [3] his boss [4] pick up employee, whom i complained to about thing that were supposed to be fixed and were not [5] his boss. After returning the car for these items to be fixed for a 10.00 appointment i was seen at 10.30 and finally left after 12.00. I had taken out the 2 year warranty and after various phone calls i finally got the certificate for this 1 month later. Save some money and cut out some off the chiefs and let the man on the floor handle more!!! ps i forgot about the bloke who valued the car i was trading in.pps the original salesman was very good its a pity that your system does not allow him to follow thro with everything.”

Posted 5 years ago

“When I turned up to collect the car one of the tyres was nearly bald but Jamie organised getting this changed straight away which was good. However, I have had a number of issues throughout and after the process. The after sales service is extremely poor. Trying to speak to anyone who can help with my questions isvery difficult . I left numerous messages at different stages (via phone) which were never returned. I was promised paperwork would be mailed to me as I wasn’t given it on the day of collecting my car, I never received this. I was unable to use my car for 2 days as I didn’t know if it was taxed. I called 3 times on Saturday to ask about this and explained my concern each time, I got no answer on this each time I phoned, just promise of a callback which I never got. I had to wait until Monday before I got an answer, which I only got because I called again and insisted on speaking to someone. in that time I couldn’t use my car as I didn’t know if it was road legal. Following collection of the car I have noticed that there are 3000 more miles on the clock than as advertised and detailed on my order form. While I appreciate the car had to be driven down from Dundee to Glasgow 3000 miles more seems excessive. Upon collection of the car there were scratches on the bonnet that I was unhappy with which I was promised would be fixed the following week however when I brought the car back in they said the only to fix was to re spray the full bonnet which ‘they are not doing’ even although the salesman said they would do prior to selling us the car. Finally despite repeated requests for your team to remove an incorrect number from my record and being told it would be done, it is still being held incorrectly in my record and the sales managers only response is that I need to remove it online and that it’s my fault for giving it in the first place (which I didn’t). He then claimed he couldnt remove it due to GDPR. This is incorrect as GDPR states a company needs to correct or remove incorrect data when they are made aware of it by an individual. The car is nice but unfortunately an extremely poor after sales service, a culture of being passed from person to person, an inability to return calls or follow through on promises has resulted in tarnishing what should have otherwise been a pleasant experience for me. Since writing my review Jamie’s has contacted me and resolved all my issues. Fantastic response from Jamie and excellent example of taking ownership of an issue and following up and resolving it.”

Posted 5 years ago

“We picked up our new car on Tuesday evening, drove out of the showroom & stopped at Braehead, discovered that an alloy was badly scuffed. We immediately drove back to the showroom & advised Chris Martin who had done the hand-over. He advised that he would speak to necessary people the following day to arrnage for it to be fixed. We had been assured that the alloys & a few other details would be fixed before the hand-over. Unfortunately, on the journey home we had further issues: the Type Pressure warning came on about 20 minutes into the journey - most disconcerting when you have just picked up a car! Fortunately, we know enough about cars to work out that this has obviously not been reset when the car's wheels were removed to fix the other alloys. We were therefore able to reset it after pulling over to check the manual. We then noticed an occasional squeal coming from the back brakes - not what you expect when a car is supposed to have had a 114 point check! We also discovered that a spat from one of the rear wheel arches was still missing; this too had been mentioned when we first decided to buy the car & were assured it would be replaced. We came back to Peter Vardy to buy this car after such a positive experience the first time but I have to say this has been very disappointing. To have one scuffed alloy overlooked is annoying enough, as we will now have to make a special journey to drop it off & collect it (we're 45 minutes away) but to have the brakes squealing & the warning light coming on is just ridiculous. Obviously I would like all of these issues fixed as soon as possible; I suspect the tyre pressure is fine, as the warning hasn't come back on since we reset it but I would like someone to at least check them. The above information was put in an email to Chris Martin & sent on Wednesday 19 Sept at 13:49. I also copied the same information into an enquiry box on your website & have had no response whatsoever! No emails, no phones, no apology! I suspect I won't get a response from this either.”

Posted 5 years ago

“I would like to commend Calum Todd for his help during our recent car purchase, he went above and beyond to ensure that we got the car that we wanted. (He drove to Dundee to pick it up for us), the rest of the experience leaves a lot to be desired. I understand that a 4 year old car with 60k on the clock is going to have some wear and tear however I didn't expect it to have clearly visible stone chip marks, poorly repaired scratches and scuffs and a shoddy valet. We purchased the car on Friday, it is now Tuesday night and despite the promises we have had no contact to arrange for the car to be taken in for the above to be repaired.”

Posted 5 years ago

“Incompetent sales advisor, unacceptable timing, complete lack of timely communication, wrong information provided and poor sales advisors knowledge.”

Posted 5 years ago

“where to start found a car online in Dundee ... made an appointment with Glasgow branch and sorted out a deal as long as the car was ok and left a deposit ... so far so good then waited 8 days for the car to be brought down from Dundee (not the best as its only 1.5 hrs away) went to see it and was hurried around it in 5 mins then had to phone back the next day to sort a test drive ... all was ok then went to pick the car up and was told i had to pay £99 administration fee and £40 for fuel when i questioned this as i wasn't told of it beforehand i was asked if i was giver a print out previously detailing all the figures but nothing was given to me at this time but luckily enough i had enough money in my account to over come this then when i picked the car up i went home and gave the car a quick check over and fount there was no sd card in the sat nav and the (big thing) the rear discs on the car where badly scored and the rear pads are around 1mm left on them if this car went through a 114 point check this should have been one of the major things to be checked i would have thaught and leads me to wonder what else they could have missed and just to top it all off i never received the v5 or an mot cert with the car (have received the sd card for the car now} look forward to your response keith perkins”

Posted 5 years ago

“Too much waiting around,went to rest drive the car on my lunch break ended up waiting around for an hour and a half,then when I went to pick my car up I was there for over 2 hours,plus the car I was buying the bumper was badly scratched so was told it would be fixed when I collected the car the work was not of a good standard,now I need to bring the car back in to get fixed properly that will mean I will have to take a day off work and now as I’ve been driving the car I’ve discovered that the parking sensor is broke every time put it on the sound is that I’ve hit something and there nothing near me,it worked fine when I checked it on my test drive. Do u not do an overall check of the car before u sell it someone??”

Posted 5 years ago

“The car I bought came from Aberdeen so I was unable to take it a drive until nearly a week after agreeing to the purchase. When I went to take the car a test drive it was pointed out to me by the salesman that there were 2 fairly large noticible scuffs along the side which he told me would be fixed. The bumper was also severely scraped and dented to which I was told would also be fixed along with some other chips n marks. When I was finally able to go and get the car the whole pick up experience was dreadful. This is the 2nd time I have purchased a car from Peter vardy which is why we came back however after my experience lately I would reconsider coming back. I went to pick up the car and to my horror nothing had been done with the car. The bumper had been resprayed and was left all gritty. The scuff marks along the side hadn't been touched which was highly disappointing. Along with a few other small things along the way I was disappointed with my purchase experience. And I haven't even had a curtesy call to see how the car has been since I took it away 4wks ago.”

Posted 5 years ago

“Completely wrong car delivered to the one that was advertised and purchased, sales rep said he hadn’t had enough time to explain to us and let us walk out to take this car away! Hopefully will get resolved ASAP!”

Posted 5 years ago

“Car was picked up with rear reverse light and brake light warning on dash! Told it will be fully serviced but when I checked oil it didn’t look very fresh. Boot does not close automatically and now I have to hand it back to get it fixed. Also screen wash jets don’t hit windscreen. I was also told it would have a 141 point check done on car”

Posted 5 years ago

“On picking the car up noticed lots of scratches on the body work. Informed Damian sales controller who 100% guaranteed that they would get it sorted by replacing the part and machine polishing it. Received a call from Graham business manager on monday to see how i was getting on with car. Informed of the issue when collecting car, he again said that they would get the issue sorted. When we took the car for a test drive it was covered in advertising so couldn't see the marks. I had to wait a whole week to collect the car due to waiting on a lock cover so they had plenty of time get the car looking first class as they tell you their second hand cars look when sold. It's now Wednesday and still haven't heard back from the garage. Heard from the garage car booked in to get machine polished. So hopefully problem will be resolved”

Posted 5 years ago

“My initial experience was good - salesman was very helpful but not pushy in any way however post sale service has been appalling. When I went to insure the car prior to picking it up, I entered the registration on the picture I took and it came up as a completely different car! Turns out the registration on the car in the showroom was SG16 but actual registration was SG15. I called the next day and tried to speak to salesman - no reply so then spoke to handover team who explained it was an 'admin' error which I find hard to believe - surely there must be checks in place when dealing with number plates?? I then spoke to a manager who whilst very apologetic told me the same thing. I then said I wasn't sure whether I wanted to go ahead with the purchase. he then said as an apology he would pay the 1st months payment. I agreed to this with the assurance all would be sorted and a full checklist would be done when I came to pick the car up 2 days later. I then went to pick the car up on the Wednesday evening and was dealt with by Laura who was extremely pleasant and helpful however after completing the paperwork, we walked over to the car to find the wrong registration still on the car!! I was as you can imagine less than happy after firstly picking up the error and secondly after assurances it still not being sorted. I was advised I could not take the car that night to which I replied - if I don't drive out here tonight with it I will not be buying it, after all my insurance and everything had been changed over. I was given Trade Plates to allow me to drive home and someone came out to my workplace the next day to fit the correct plates. Not surprisingly I have yet to hear from the salesman or indeed anyone else from Peter Vardy since picking my car up! I was also told that I should receive a meal for 2 as part of a deal on the VIP weekend if you test drove a car - as of now this has still not been received. I don't believe its an admin error at all - I think you are deliberately putting incorrect number plates on cars to lead people into thinking they are buying a car newer than it actually is. I have also contacted Trading Standards regarding this and they are looking into it as well. I will never purchase another car from Peter Vardy!”

Posted 5 years ago

“We were impressed initially by the service provided by Connor, he listened to what we were looking for , took his time with ensuring we found the car that met our needs and didn't rush our decision. It made it easy to buy our car from Connor as that was the service we were hoping for and expected. This is the 3rd car we have bought from PV, we came back a 3rd time as we were so impressed with the level of Customer care and service that we didn't want to go anywhere else. However despite the initial excellent customer service from Connor, his colleagues let him down when it came to actually collecting the car. The communication was disappointing when it came to us transferring the whole balance for our car, we didn't get a courtesy call to say the money had been received despite promising one before our collection appointment. We booked to pick up our car at 7pm however we were left waiting for over 20 mins before someone finally came over. There was no rapport, customer care or even remote interest in the fact we had part exchanged both our cars and paid £14000 directly for our new car. There was no sense of feeling like our custom was welcomed or even thanked. It was the most disappointing car buying experience we have had to date and unfortunately it led us to think twice about where to buy our next car. It's a shame as we felt that the hard work and effort that Connor put in to confirm the sale, it was let down to when the time came to actually collecting our car. The customer service should be consistent and not a case of we have your money so we will rush the process so you're out the door as quickly as possible. Customers should feel a sense of value no matter what point they come to the car store and perhaps people wouldn't leave feeling unappreciated and undervalued.”

Posted 5 years ago

“Waited over an hour to buy my car. Guy doing the paperwork then disappeared three times for about 10/15 minutes each time. Overall 90 minutes+ to give you over £5k. Also I'm still waiting for my V5 a month after purchase. The small V5 slip which I was given has me down as Alan Steel, my name is Andrew.”

Posted 5 years ago

“Recieved the car with a slow puncture in one of the tyres and one of the key fobs requires a battery change. Other than that good car and good salesman just let down by the finer details with the car”

Posted 5 years ago

“Didn’t get car on time and then had to argue for minor repairs which had been agreed on sale to be completed. I got the car later than I was informed. The team member who handed the car over informed me that the sales people tend to agree to such repairs and timelines just to make a sale, so effectively telling me I was lied to. During the handover I felt somewhat patronised. So really not the positive experience that picking up your new car should be.”

Posted 6 years ago

“The sales process of the car with Daniel was excellent. His knowledge of the cars was impressive and he kept in contact with us. After we were finished with Daniel and it passed to the handover team and from then it was very disappointing due to a number of reasons. The time of pick up was not convenient for us , but there was no leeway on this. We had to cancel another appointment to pick the car up at the time we were allotted. The car then had to be returned the following day due to a clanking noise, and we were told the car should not have left the garage in that condition but due to it being the last day of the month and an audit being carried out next day we were given the car and allowed to drive away despite it having a "safety issue". After the work was carried out, the car is now fine. I think it would have been a better experience if there is one person as a point of contact throughout the whole buying process instead of different teams. Also if you could change your review so that it could have been split between sales and after care as I would have marked sales a lot higher than I have done as I had no option but to have marked on my whole experience.”

Posted 6 years ago

“I have visited Peter Vardy (PV) previously and have thoroughly enjoyed the viewing experience. This occasion was thankfully no different. However, this was the first time I had experienced actually purchasing a car from PV, and I will not be rushing back. The issues were as follows: 1) I was aware the VIP event was running when I was looking. When I asked the salesman what it was, he told me it was for previous customers only. Having placed the deposit, I returned home and looked on the PV website. I was able (as a new customer) to sign up for the VIP event, including registering for a free gift with every purchase (I chose an Amazon Fire tablet). I received a call from PV asking when I would like to come in to the VIP event, and I explained that I had already been in and purchased a car. I was told that the free gift would be given when I collected my car, it was not. I then called customer service and was promised that I would receive a call to arrange my free gift, nothing was and still has not been forthcoming. 2) I was given a time of 7pm on Tuesday 20th Feb to pick up my car. I turned up at 6:55pm and was left to sit until 7:35pm before somebody came to see me (with a very insincere apology and no explanation). It is worth noting that my car was not in the 'pick up' area when I arrived so was clearly not ready. PV claims that cars are thoroughly checked and scratches will be removed if visible from 2m (I think that is distance). My car had a scratch (more of a dent) on the rear that was clearly visible from 5m. Even worse that that, the rear bumper had significant damage that was visible from 10m, never mind 2m. The ultimatum I was given was either to leave the car to be repaired (which I could not do as I had cancelled the insurance on the car I was trading in) or take it away and wait for them to call me to arrange the repair. I reluctantly took the second option. One of two things happened; either the car simply wasn't given the through check-over they claim to give, or they spotted the damage and simply hoped that I wouldn't. Either way, not a great experience PV have now fixed the bumper and touched up the scratch/dent. But the experience has tainted my opinion of PV. Also, there is still no sign of my free gift. I will be buying a 4x4 for my wife in the next few weeks. I don't intend on buying it from PV.”

Posted 6 years ago

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CARZ Glasgow is rated 4.7 based on 8,169 reviews