“AVOID bought a car from salesman paul owen at cartime and on collection day the car wasn't really presented as expected but nothing a trip to my local valeter wouldn't sort but something you shouldn't have to do when buying a new used car.. I also got told they'd lost the spare key but not to worry as a replacement had been ordered. After many phone calls and emails I haven't received the spare key and just being told that Paul Owen doesn't work there anymore or is off that day and they will look into it and ring me back, which never happens. Its just a load of dodgy carsales men under 1 roof. I for sure won't be using cartime again or recommend to anyone.”
“Avoid CarTime.
Beware of this garage.
Car time sold a car with too many issues which was really hard for me to find out on test drive. I bought discovery sports,cost me £30k including warranty and service plan.I’m trying my best to explain all the issues below:
1. The Car was sold with roughly 95% DPF blocked. DPF blocked warning signs came on just after few weeks of buying the car. Car time sent my car to few different places to find the problem as they couldn’t find anything. One of the garage was in proper jungle and it’s called Steve Parker in Rochdale and they advised to replace the DPF.I was so much worried as the 1st MOT Failed on emissions. Finally Car time replaced the DPF but they got USED DPF from scrap yard which a dealer should not do.Dealer must always use new part.
Even one day one of the technician took my car in his house in Burnley for overnight. I tracked my car and found it.However, I did not say anything that time as long as my car runs fine but I wasn't very happy on repair. Altogether it took 2/3 months to fix this issue.
2. The Car was sold with Timing chain problem. I heard noise from engine when I did test drive but I wasn’t familiar with that noise. I thought the noise is quite normal but Few months later the noise became more louder. I had contacted with AA recovery and recovery took the car to Cartime and technician found the timing chain is about to failed. Car time contacted Warranty company (RAMP) but Ramp saying that they cover failed components. As the car is still drivable, they can’t authorities the repair. I called ramp and had long discussions. Basically Ramp wants the timing chain to be failed or snapped and then they will cover but I couldn’t make them understand that if timing chain snapped while I m driving with my kids on motorway, can you imagine the consequences. My whole family might die. But I feel like I’m taking with robot. Reply is the same that we only cover failed component.
However, I paid to Car Time (£1180) to repair the timing chain but again Car Time did dodgy repair. Different Kind of engine noise came one week later.Now car time found injector wasn’t sealed properly. It took another 2/3 months to fix this but the problem hasn’t been solved fully. Now engine oil leaking. Went back to car time. Now they found timing chain cover gasket is leaking. Again 2/3 months to fix. After that I feel the car is struggling to change gear( jerking when changing gears, engine shaking, steering wheel vibrating). Went back to car time and they couldn’t find the problem and sent my car to a garage called THAMESIDE TRANSMISSION. That garage found engine oil leaking from top of the engine and as the car timing chain was changed by car time, THAMESIDE TRANSMISSION doesn’t want to touch the car. Cartime garage completely destroyed my car engine. I asked few staff members to provide me owner email address but no one had braved.
I will never recommend CarTime.I’m planning to take legal action but all I can say ignore Cartime.
Thanks for reading such a long reviews.”
