CarTrawler Reviews

1.1 Rating 69 Reviews
3 %
of reviewers recommend CarTrawler
1.1
Based on 69 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat, Email

Write Your review

Tell us how CarTrawler made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
I reserved a car view EasyJet which contracts out to cartrawler. The reservation was completely paid for a month ahead. Arrived at the airport, no car, they decided to rent out that same car to someone else. That was Sixt in Brindisi. Sixt was willing to refund, but Cartrawler blocked the refund procedure. They operate a scam, and we are the luckless consumers stuck at an airport with no car. Avoid at all costs.
Helpful Report
Posted 1 year ago
I will never book again, coming to the rental company at Malaga, the Creditcard was not sufficient because my first name was missing on the card. Booking was cancelled no refund. Because it was impossible to make an deposit. The booking was taken from the same card 2 weeks before. I call this steeling from your customers.
Helpful Report
Posted 8 months ago
If I could, I would give it 0 stars. What can you expect from a company that hides behind their policies to scam their users? We showed up with a credit card in PHYSICAL, with a sum of 3000 euros (as it appears in their mandatory documents) and they did not want to rent the car because it could not be done with a prepaid credit card, which does not appear in any of their policies. Now they have 800 euros out of our pocket. DON'T GET SCAMMED, AND DON'T USE THIS SITE.
Helpful Report
Posted 8 months ago
Refused to give a refund despite three separate attempts. Totally DISHONEST company. A complete FRAUD!
Helpful Report
Posted 9 months ago
SCAM!!! DO NOT USE!!! Book directly with the car rental company after you search. Do not use car trawler under any circumstances. I booked a car at the airport and when I arrived it was closed. Car trawler told me “it’s not our problem if they close before you land”. They won’t even offer compensation of a taxi journey to cover my route to the hotel for one day. Disgusting customer service and have taken legal action. Reading other reviews it’s obvious this company won’t last much longer based on how corrupt they are. SCUM!
Helpful Report
Posted 10 months ago
Terrible experience. Said they would refund, but still no refund after 10 business days. Last time I contacted them a bot answered and said I would get a response within 20 business days!! After contacting them on WhatsApp the amount that will be refunded is suddenly half of the original amount. Such a terrible experience. Do yourself a favor and stay away from this scam company!
Helpful Report
Posted 1 year ago
Total scam. Never book here. It cost me 500 euro extra because of a flight delay which I had announced before. When I tried to pick up the car later on they told me the contract was cancelled because I did not pick up the car in time. After calling the office they can’t do anything for you and you have to sign a new contract otherwise you can’t get a car. Avoid this company, Be warned!
Helpful Report
Posted 1 year ago
This company is a fraud, booked car through Platinum Amex and intermediary Cartrawler did not transfer the full paid rental amount to Europcar and Europcar made me pay the difference which Cartrawler stole from the contract. Avoid by all means
Helpful Report
Posted 2 years ago
Worst agency ever, I was not able to get my rental, because of name change; ruining my whole family vacation, and loosing my money because name changes cannot be made at the time of pick up.
Helpful Report
Posted 2 years ago
Booked and paid upfront an airport transfer , after 12 hrs of travel no one showed up to pick me up. No answer on the phone numbers given in case of issues … ended up waiting 1,5 hrs and eventually having to take a taxi at double the price I paid already to CarTrawler… trying to reach them is a complete nightmare.. after 25 days and sending all proof of me calling the numbers given multiple times, still no reaction. I really think they hope clients just give up after a while and are not willing to pay any refunds.. worst service ever
Helpful Report
Posted 2 years ago
Criminal enterprise. They steal all refund from the car hire companies if you need to return the car earlier than booking says. I got confirmed that the refund was paid out to them but they reguse and say it is in their T&C. This info is not included in the booking or on their sites - only found under their FAQ ... if you look well as it is well hidden. Always book directly with the rental company, avoid scammers like Cartrawler!
Helpful Report
Posted 3 years ago
Booked via EasyJet. They hid a requirement for an international license in the fine print for picking up a rental car in Italy and wouldn't issue a refund when the vendor would not release the vehicle. For context, both my wife and I used to live in Europe and go there at least once a year. We rent cars every year in Europe. We rented a car in Sardinia 2 years ago. We rented a car in this instance, one desk over from where our car rental with car trawler was supposed to be picked up, with no problem and only our US license.
Helpful Report
Posted 7 months ago
Car Trawler cannot be trusted. Dont accept what they offer at face value. Best to go with a more reputable Company Car Trawler advertised a special offer for second driver to go free. On this basis I bought the package. On return to the airport the car Firm DOLLAR, part of Hertz I think, refused to remove a £79 bill on my card. They said the offer was from Car Trawler and they dont accept such deals I had to fill out all the paperwork to Car Trawler, spoke to Agent who confirmed mt special offer, which I copies again to Car Trawler. They also wanted evidence of the charge on my card which I provided to them Nearly one month on they are still saying they are investigating matters and were not at the airport when we returned the vehicle!! What a ridiculous statement They have all the clear evidence they need but are acting appallingly and delaying payment Dont trust them, dont go with them
Helpful Report
Posted 7 months ago
absolutely the worst rental car broker and app, with hidden fees and no ability to change reservations unless you pay additional service fees. I have been renting cars for business travel for 30yrs, and this is the worst experinece ever.
Helpful Report
Posted 10 months ago
You receive your rate after changing to GBP. You then go to book the car and it is at the point when you start putting your home address in and the rate changes!! Remembering that you have asked for the rate in GBP.... The format and rate of the car is automatically set to an address input of Ireland. Once you change and input your home address and in my case the UK, this is when the rate dramatically increases by nearly £300 and all because of the taxes!!! Their website needs sorting out and when you adjust from Euro to GBP at this point you should be able to add that you are from the UK as opposed to seeing a cheaper rate as if your residency is Ireland.
Helpful Report
Posted 10 months ago
Lost money and nerve!!! Booked a taxi transfer from hotel Augusti to Barcelona Airport on 30 January 2023 and paid for the ride in advance. But the cab never came to pick us up!!! We waited for 20 minites while calling the CARTAWLER “assistance desk”. The desk was not able to contact a driver too, so we had to catch another cab on the street and to pay extra in addition to the full price of CARTAWLER transfer service which was never delivered to us. After that I forwarded a claim to CARTAWLER with a view to get my money back. They replied that the consideration process takes 20 working days, however they never contacted me again. IT’S A SCAM!!!
Helpful Report
Posted 11 months ago
They charged my visa debit for entire amount online at KLM website. When I showed up to get the car, they refused to use the same debit car for a deposit and refused to give the car. Also refused a refund as they said it was in their terms. Watch out when using a debit card with these scammers. Date of experience: March 27, 2023
Helpful Report
Posted 11 months ago
Do not and I say do not even give a thought about trying to get a car from this company. You would set up yourself for the worst miserable experience in your life time for renting a car and that is including third world countries rental experiences !
Helpful Report
Posted 1 year ago
Returned my car a week early. No substantiation whatsoever, why they are not refunding my money. I got a receipt from the rental company a lot lower than what I paid. There is computer that does the talking If you request a call no reaction whatsoever. I have been renting cars ove 40 years all over the world and never had such bad service.
Helpful Report
Posted 1 year ago
Total scam. Arriving from an international flight and having to collect my luggage as well as pass customs, they only waited 45 minutes, even though their terms say they wait at no charge for one hour, and them left me to have to nook another car. Needless to say I was not reimbursed and customer service is totally useless
Helpful Report
Posted 1 year ago
CarTrawler is rated 1.1 based on 69 reviews