Catch.com.au have a Customer Happiness Grade of D. Customers love their prices and delivery but are unhappy with their returns process and refunds.
“
I have been shopping from catch of the day for 5 years. High quality products with affordable price. Only the last product that I order wasn't as expected (it was a very cheap moka pot) i contacted them for return and they confirmed refund straight away and made things much easier for me. They are the best online shopping business for me.
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- Anonymous
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But the postage alone may have been close to the price I paid for the product, it was under $18 dollars so I told the seller not to worry about and just threw out the product.
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- DBE
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Love the service and such fast delivery. Only ever had one item faulty and that was refunded extremely quickly. I feel safe ordering from Catch, prices are great too.
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- Joy
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It’s had what I looking for and what a fast delivery.
I’m so happy. I will buy more and more for sure
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- Noi Cornford
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No estimated delivery time and you can wait for weeks
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- Anonymous
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do returns no questions, catch, they take the money and run.
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- Anonymous
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, i noticed two of the foot plate bolts were worn, this leads me too believe its a refurbished unit, i rang got a returns number RMA number is 9998011170755.
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- jason taylor
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Sent the incorrect product back only to be sent exactly the same incorrect product back to me as a replacement! Unbelievably poor customer service, takes up to five days from when you submit a complaint for a return address to be sent to you and then at least ten days for the returns centre to process the return.
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- Penelope
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It was delivered on time but when we opened the boxes, we found some serious assembly issues and we immediately reported the issues by creating a video showing the issues and requested for an immediate return and refund.
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- Mandy Gupta
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I had purchased an item on the 4th of May it is now the 18th the delivery service that catch are using couriers please have cancelled my delivery 3 times between the 9th and the 18th I have spoken with customer service 3 times and have requested a refund which I am sure this is not going to be easy will never purchase any items through catch again!!!!!!
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- Jennifer Walker
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Don’t send any products and will never give a refund.
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- .
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Love the service and such fast delivery. Only ever had one item faulty and that was refunded extremely quickly. I feel safe ordering from Catch, prices are great too.
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- Joy
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Nice staff, good service, best prices.
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- Bernard Carson
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I found the staff so willing to help. They went out of their way to assist me and my bench cushions arrived very quickly. I was very impressed with the high quality customer service. The bench cushions were very reasonably priced and look terrific!
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- Sandra Nicolaides