Cato Fashions Reviews

2.5 Rating 67 Reviews
36 %
of reviewers recommend Cato Fashions
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I happen to work for Cato . I have been with them for 8 1/2 years . I get on this site and see all of the negative reviews of this company and I understand why I see some of these reviews. On the other hand , there are times when customers come in with a really bad attitude. We welcome every customer that walks into our store. Half the time , the customers are on their phones and don't give us the time of day. The other half of the time , they come into the stores with their own rotten attitudes but consider the employees at fault when we fail to treat them like royalty . I'm way to old and way to tired to play games with grown women. If you don't want to be treated rudely , don't be rude to the people who ARE trying to help you. Get over yourselves , grow up and treat US the way you expect to be treated.
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Posted 1 year ago
By reading the reviews of other customers, it has become painfully clear that Catos management does not care about customer service. I’m in Sioux Falls, SD. The “store manager” is very rude and uncaring. They used to care when someone entered the store. But now they just ignore you. When you bought something, the sales person used to walk around the counter, smile and hand you your purchase. Now they barely look up. It has changed so much. , you never know if you should drive all the way to the store since it’s hit and miss that someone will actually be working there. I don’t know who does your interviewing for a job positions but it needs serious improvement stop worrying about employee theft (I heard it 1st hand) and start worrying about getting customers what they want and what they need.
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Posted 1 year ago
I shop at the Catos located in Slidell, Louisiana. I love the fashions, and most of the kind and helpful staff there. I don't really like shopping but that 1 visit had me hooked! Matter of fact, I have all the ladies in my government office, shopping there. I recently ordered quite a few items online. I had purchased several pairs of boots & other things that I couldn't in the store, in that order. One pair of boots I ordered were identical to I pair I had already. I didn't realize I had done so. After work, I carried the boots to the store to exchange them. I didn't want a refund...just an exchange. The woman that worked there had waited on me once before. I remembered her because she was very talkative. She pulled up my information and confirmed that I did pick up my order 2 days prior. She wasn't very kind. She requested my invoice. I had made it very clear that when I opened my box at home, there wasn't an invoice in the box. I know that I paid $13.99 for the boots. But she was very stern that since I didn't have my invoice, she would only give me $7.99 towards my exchange, and I would have to pay the difference. She wasn't nice about it either. I'd Ike to continue shopping there, and ordering from your online services. But if I do, I don't want to run into this problem again. It was just how she handled the situation, that showed no professionalism or kindness! The boots never left the box they arrived in until I got to the store for the exchange. I didn't deserve that kind of treatment. She made me feel less than or if I had stolen them. Before I shared this experience with my coworkers, I wanted to see if there was anything you could do to correct this situation. #ItsAboutThePrinciple
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Posted 3 years ago
I ordered a pair of their pants online -- they arrived stained and damaged. When I reached out to customer service about a shipping label return, they said I had to pay for the return shipping. Daisha (customer service person) denied being able to see (obvious) damage in the photos I sent and refused to help in any way. Daisha's rudeness and lack of skills resulted in Cato losing a customer over a $6.95 shipping label.
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Posted 1 year ago
As an employee they do not appreciate us any more than the customers. The pay is barely above minimum wage, they want you to accomplish unimaginable feats of work in one day or less. They are more concerned about us stealing than others. They do not follow their own guidelines. This to name just a few. Agree, the clothes are not of good quality. Made in Bangladesh.
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Posted 2 years ago
I also work for this company, I have for almost 4 years. My complaint with the company is how greedy they are . As an employee , I , along with everyone else who works for them , make them thousands and thousands of dollars each month . I make 12.50 an hour as an ASM . My son makes 15 an hour bagging at Kroger. Anyone see the problem with this besides me ? Also , On the rare occasion we make bonus , I receive 100 dollars . After 28 per cent taxes are taken out , I get a lousy 72 dollars. What an insult ! I come to work every day. I give 100 per cent every day. I give them everything I've got to make my store the best that it can be. I know it's the same with many more Assistant Managers within the company. The clothing they are sending to the stores are worse quality that they've ever been and cost more every few weeks. How can we even afford to buy their clothes now that they are so high? Especially when they REFUSE to pay us and they can become rich. The new name I have given them is Greedy B's. You can figure that one out on your own. I recently separated from my husband. Trying to make it on 12.50 an hour is quite the challenge. One that is not working very well for me OR my son. I have never HAD to work until now. I have very few choices as to where I can work as I was a stay at home mom and have few skills that can bring in more money. CATO , PLEASE PAY US WHAT WE ARE WORTH . Remember , it's the "Little people " , the way you make us feel , that make you rich while you leave us poor.
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Posted 1 year ago
I shopped online because the customer service at my local Cato is horrible. Guess what? So is the online service. Ordered a pair of shoes on 2/8. I never received them. I emailed the company several times and it was always "please allow so many days and there was a holiday too" blah, blah, blah. Everything I ordered afterwards from other companies was delivered. I finally had enough on 2/23 and demanded a refund. Either they lost it or someone in receiving/shipping stole them because they never made it to UPS. I've been in customer service for 30 years and if you value your customers you will do anything to keep and make your customers happy. They only apologized after I confronted them. They have lost a wonderful customer because I always get compliments when I wear their merchandise. I will never give them my business or money again. 😠
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Posted 1 month ago
I love Cato and have shopped there for many years. I have to ask Cato did you hire new buyers for the plus sizes? Lately, your tops have been butt ugly. Plus women like to look good, not frumpy. Please find some cute tops.
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Posted 6 months ago
horrible return policy and clothes are cheaply made
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Posted 7 months ago
If I could give the Walterboro store a -5 I would for sure. I shopped here all the time multiple days a week spending 200+ on every visit. I stopped going here in the past because if ustomer service. I tried again this evening and now I remembered why all over again. When I walked in the two ladies were so loud I heard there whole "personal" conversation. I grabbed my belongings ,went to the front and asked to try on the items, the Youngs ladies told me no. Once they cleaned the rooms that was it for the night. Please understand I work in retail and I would never stop a sale because of a fitting room being cleaned. I know there are policies in place but my family and I have done alot of buisness with you. That has stopped for good now. These ladies were just being lazy to the fact.
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Posted 8 months ago
It's that the plus size clothes on the web page are old fashioned and not a great selection at all. I use to love shopping at catos but now not at all would be my last option to stop by and look for clothes
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Posted 11 months ago
I've been shopping Cato's for nearly 25 years. 90% of my closet is Catos. Yesterday the I shopped the Cato's at 4407 Ambassador Caffery, Lafayette, La. The lady working was one of the absolute rudest employees I've ever come across in my history of shopping with them! I simply wanted her to check to see if any of the items I had on layaway had been discounted. Her very rude response was, "None of this has been discounted!!!!" She could have simply said, "Let me check for you". In the past when you had items you were holding the clerk would ask, "Do you need me to start a dressing room for you". So polite. This lady obviously doesn't begin to know what customer service looks like. Some of the posters were not falling off the wall, etc. Just an overall bad experience. One bad apple spoils the whole bunch because it will be awhile before I enter a Cato's. I made to feel like a bother instead of a loyal customer!
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Posted 1 year ago
Disrespectful management 4.1.22 Stacy Romero acting manager at 5700 University Place Boulevard, Charlotte NC. Customer asked if they had an item in the plus side, Stacy replied “I don’t know this is not my store”. When the customer was checking out she said to Stacy, I shop here all the time it would have been nice if you could have looked to see if the item was available, but you made know effort to help me. She was not rude merely expressing that she would like to have had assistance. Stacy, called the other worker and walked away from the register, as the customer was telling her what happened Stacy comments from across the store loudly and rudely. After the customer said to Stacy that she has never had this experience in Cato and shops this store very regularly Stacy said, we’re all tired what do we expect her to do and just continued very disrespectfully. After listening and waiting over five minutes I asked the cashier who is managing the store, on to find out Stacy was acting manager. Then Stacy said, I call my manager for you. I told her, her actions were very inappropriate and disrespectful. Then Stacy begins walking back and forth talking rudely. The other worker never attempted to interject or ask Stacy to not comment. I was totally offended by her actions and comments of disrespect.
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Posted 1 year ago
Cato’s is not what it use to be. Their quality of clothing as gone down 90% I purchased a blouse, wore it twice I started to see the front of it getting fuzzy so I washed it in cold water and that really messed the blouse up, the sleeves threading came loose, thread was everywhere. Another blouse I purchased did the same thing I went to the store told them about it and the person that was working apologize and refunded my money. What’s happening to Catos? That was my go to store. They charge to much for their clothes if it’s not on Clearance and it’s gets ruin by wearing a couple of times let alone if you wash it. I will be finding another go to store.
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Posted 1 year ago
I would complain about the Madison heights location but it probably won’t do me any good since the two employees are related to the manager ! ( her sister in law and her step daughter )
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Posted 1 week ago
Very Rude Manager at the Chesterfield location I will not be shopping at this location anymore
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Posted 3 months ago
The manager of the store was Very Rude Complaining she is short of help etc All she needs to do is Take my money and she can pick up clothes in the dressing room I have contacted the corporate office I Don't appreciate her Attitude Chesterfield Michigan location
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Posted 3 months ago
I love cato clothing for price fashion and quality. It is disappointing however when employees seek to profile treatment of customers as they do in Cottonwood Az
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Posted 5 months ago
Order a pair of pants that were to big.retuned the the very next day. Still had price tags on them and online reciept. They wanted to see if they were on sale so they could give me back just part of my money. The way they try to keep your money is disgusting.
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Posted 7 months ago
I wish you could go with a different patterns I'm all your clothes . New prints... the clothes are dull colors and everything plaid looks like second hand me downs. I bought my clothes when Cato came to Ft. Smith, AR But some thing has diffently changed. Please help us look good in our clothes by changing the companies fashion. Ty
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Posted 1 year ago
Cato Fashions is rated 2.5 based on 67 reviews