“Buyer Beware! Aftersales appauling
I purchased a brand new caravan on the 15th May 2019 from Tyneside Leisureworld, at handover i was informed that the front window has a crack, but a new one had been ordered, so foolishly i took the caravan. when i got home i discovered that there was no manuals, I immediatley telephoned and again promised a set of manuals would be ordered, the correct manuals have never arrived Since May i have emailed, and telephoned on 4 different occasions, and each time was assured that someone would get an update and call me back, not once have anyone told me a timescale for the front window. I have now contacted Trading standards, and no surpise, Trading standards have dealt with them before. my only option left is to takae legal action against them, all to get a windown fixed. I would not recommend anyone purchasing a caravan from them, things might seem good, but trust me, when things go wrong, they are not interested”
“Went here on Sunday to view Motorhomes, at first they seemed happy to unlock a couple for us to look at, although they werent very chatty or friendly. Then when we asked to view another two the attitude was less than helpful, we felt it was a chore for them and we were becoming a pain. Although they did indeed open the other two it was obvious they werent happy to do so. Consequently we headed a little further up the A1 and spent our 60K. at one of their competitors instead. would not recommend them to anyone as if thats their attitude before you buy what is it going to be like if you have a problem”
