CBY Tools have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very rapid delivery, good choice of items on site and very well priced too!
Pleasure to do business with
”
- Alan Dagnall
“
extremely good price and very prompt delivery, would certainly use again
”
- Anonymous
“
I found CBY had a good selection of tools at competitive prices with a straightforward online transaction and speedy delivery.
”
- Anonymous
“
very good customer service and excellent packaging plus delivery
”
- Anonymous
“
Very rapid delivery, good choice of items on site and very well priced too!
Pleasure to do business with
”
- Alan Dagnall
“
Bought the tools as a gift for my nephew who is learning brick laying at college. He was very pleased with both the spirit level and the trowel and The quality of them.
The delivery was prompt.
The only negative was due to the packaging, which was way too big for the contents. I feel it's important to keep packaging to a minimum where ever possible.
”
- Anonymous
“
"sorry, we will refund you the money" and that after every day i have been told that 100% i will get my item next day.
”
- Guest
“
The worst business i had to deal with. I paid the product straight away, it was supposed to get the item next day (because it was ordered before 4 pm), after 6 days and many phone calls (every time they had an excuse for delaying) i got the refund. And after i have been promised every time that i will get it next day. For a few pounds in plus use another seller. You will get only trouble and waste of time. I DO NOT recommend.
”
- Claudiu
“
very good customer service and excellent packaging plus delivery
”
- Anonymous
“
Very prompt and efficient service
”
- JOHN SOARS
“
Jeff Smith very prompt service been a plasterer for 45 years, great trowel wish I'd bought one sooner, very light and great finish
”
- Jeff Smith