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cdkeys.com Reviews

4.1 Rating 878 Reviews

78 %

of reviewers recommend cdkeys.com

Company Reviews

4.1

Based on 878 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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cdkeys.com 5 star review on 10th March 2024

cdkeys.com 5 star review on 19th February 2024

cdkeys.com 5 star review on 13th February 2024

cdkeys.com 5 star review on 8th February 2024

cdkeys.com 5 star review on 6th February 2024

cdkeys.com 1 star review on 10th June 2023

cdkeys.com 1 star review on 8th June 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After quickly allowing you to pay you're then hit with a constant barage of needs for your info.. numbers, photos of cards, copys of photo identifications.. possibly even a blood sample and fingerprints but I didn't get that far.. they seem to purposely leave out any of these worrys until after you have payed.. Oh and I left a rant on the site strangely enough when I went back its only 5 star reviews again..”

Posted 4 years ago

“Hi everyone! So far I bought at least 10 games from CDKeys.com and everything went smoothly, no problems. I had no bad experiences with them at all. Wouldn't hesitate to recommend.”

Posted 2 months ago

“Grabbed another gift card for my switch. Another nice discount and the key was available instantly and super simple to add the gift card to my switch.”

Posted 3 months ago

“I purchased a gift card for my nephew. He received the code instantly and he was able to get the money into his account easily and quickly. Would definitely recommend CDKeys and will be back again!”

Posted 3 months ago

“Like many others, I bought a code for Hogwarts Legacy and, whilst I was charged (although, luckily it was a pending transaction), I received no confirmation or no receipt. I put in a ticket for support and was responded to within an hour requesting a screenshot of the receipt that I had already said I didn't have. When I repeated this to them, I received absolutely no response. After 24 hours of no response, I put in a second ticket, this time with an attachment of the pending payment in my account. I had a response from another member of the team saying that I would get a update from him when he had some information from the relevant team. After 4 whole days of silence, I replied requesting an update and was only sent an automated holding email detailing a series of issues in handing out codes for Hogwarts Legacy. I replied to this with the relevant information...and received the exact same automated holding email as a response. Another 24 hours later, I once again requested an update and received no response beyond a third rendition of the automated holding email. At this point I lodged a complaint by issuing another ticket. I complained about the length of time it had taken, the lack of human communication and the generally poor customer service that they had provided. As if to prove my point, the person who responded just sent me a copied and pasted version of the exact same automated holding email. My pending transaction will be automatically cancelled by my bank tomorrow as it will be the 7th day that the money has been held back. Something tells me I will not be getting this game. I have previously used this website and have been happy with the service provided. As have many of my friends. This is the first time that something has gone wrong with a transaction that we're aware of. However, whilst this is the first time that I've had to deal with customer support, it has been handled so atrociously that it puts me off buying a single game code from them ever again.”

Posted 1 year ago

“Regarding CDKeys.com… COMPLETE SCAM!!! Do not purchase from this company!!! I purchased a 12 month PlayStation Plus Membership from them on 4/30/22. Tried to redeem the code on 5/12/2022. Got an error stating the code I entered was inactive. Contacted customer service. They told me to contact PlayStation Network since it was an issue on their end. Spoke with PSN, they confirmed the CDKeys code is valid but could not get it to work because “the merchant has not activated the code at the point of sale.” Contacted CDKeys again and they asked for a bunch of info like the code (already gave to them), transaction and subscription history with PSN, region, and if I had rebooted the PS5. I responded with all info. They said it would be 72 hours for an update. I told them I wanted a refund and will buy a membership through PSN instead. They said nope - my purchase was not eligible for a refund. THEY SENT ME A NON-WORKING CODE BUT TOOK MY PAYMENT RIGHT AWAY!!! They again blamed PSN! Then said that they hope I can redeem my code soon. 😳 I asked if it would be active and redeemable in a year after my new membership expired. No response until today when I received this: Hello, Our system shows that the code for your order has now been successfully redeemed. We hope this means that you're now enjoying your purchase! If there's anything else that we can help with, please let us know. Kind Regards, Jessica L Support Ace | CDKeys Customer Support I checked my account and only the full price membership is there. I DID NOT REDEEM THE CDKEYS CODE!!! They are taking no responsibility for their error and have stolen my money!!!”

Posted 1 year ago

“Bought Microsoft FS2020 for £58.99 The product key could only be obtained by back and forth verification and once obtained would not work with CDkeys account or on Steam. Felt very ripped off. Do not use CD keys unless you can afford to waste money on a product that may not work or waste hours of your time chasing fixes and updates. Very angry about the whole experience.”

Posted 2 years ago

“Simple to use and 100% reliable keys, couldn't ask for more!”

Posted 3 years ago

“I purchased an Xbox one game yesterday. I got the code almost instantly, as always. However, the code did not work, it just switched back to the store dashboard. When I tried it again it said the code was used. Customer ‘support’ claimed the code was used and I was told to contact Microsoft. Microsoft said the code was used and that I did not own the game. CDKeys said that they were not able to refund because the code was not used when sent. When I asked for proof of this, I stopped receiving emails.”

Posted 3 years ago

“Bought code, didn’t work, no refund. That’s all you need to know. Fraud!”

Posted 3 years ago

“They took my money. Never provided my with the key I paid for. Promised to remedy the situation i complained about. Did nothing of the sort. LIARS.”

Posted 3 years ago

“Everything that everyone else says is true,it's a scam and they take your money and their customer service is a complete joke and no help whatsoever”

Posted 3 years ago

“It's either a scam or they are a completely unprofessional business. Made two orders today, one by PayPal, one by credit card. Never received an email confirmation or invoice for EITHER order. No CD keys were sent, checked my spam folder too. They do not respond by email or phone. This was a terrible experience, I've been waiting hours for any type of email from them. It's a lie when they advertise digital instant delivery.”

Posted 4 years ago

“Took my money. As soon as I purchased I had to download orgin which isn't compatible with my computer, so I emailed and requested a refund. Nope. My "key" was already activated. Bs. Scam.”

Posted 4 years ago

“SCAM like many other they take my money give me invalid key no response i buy fallout 76 and invalid key.they are thief pls dont buy anything from them.”

Posted 4 years ago

“Took my money, did not deliver my key. Attempts to contact customer service are met with an autoreply and nothing else. Used to be decent, now they are a scam. BEWARE. I'm going to file a chargeback, I recommend everyone else who was scammed do the same.”

Posted 4 years ago

“Like the others have said, this place is a scam. Never received my order and customer service will not respond. Filing a chargeback against them, recommend others do the same.”

Posted 4 years ago

“Ordered a game at a very good price, I should have realised it was too good to be true. They took my money but no game received. They don't reply to emails. Buyer beware!! This is a rip off company.”

Posted 4 years ago

“bought a game for £50 and they sent me a code which had already been used and so I sent a support ticket and they havnt replied in 3 days. so I've just been scammed £50.”

Posted 4 years ago

“Terrible customer service. As with others, told code would be immediate, then received an email stating they needed 30 minutes to process order, then after an HOUR I received another email requesting sensitive documentation, then half hour later told it wasn't correct, yet it totally was. Another hour later with a couple of emails and them taking ages to reply it was finally resolved, yet here I am stressed out still. I would NOT recommend at all, yes I recieved my code, I've yet to test it works”

Posted 4 years ago

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cdkeys.com is rated 4.1 based on 878 reviews