“Not very good first 2 items nothing like the ones we ordered cost us £7 to return , second 2 faulty one only lit up a single light the other was very dim looked like second hand, had terrible time returning them 4 trips to the post office as the label wasn’t viable because of weight return them so went again with another label and was then told could only be returned by sorting office which was only open early from 9am till 10 or am, so all in all not a good experience, even the ones we’ve kept aren’t as good as our I originals as they are much dimmer, but didn’t feel like the hassle of returning them!!!!”
Hello Susan,
Thank you for taking the time to leave us a review,
We are very sorry to hear you are not satisfied with your product.
Here is our returns policy if you would like to return your item for a full refund,
https://cello.co.uk/pages/terms-and-conditions#:~:text=Returns%20Replacements%20%26%20Damages&text=We%20are%20happy%20to%20exchange,exchanges%20free%20of%20postage%20charges.
We appreciate your feedback and thank your order from our small business.
Kind Regards, Cello
Hi Louise,
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your feedback and we are so glad to hear you love your product.
Kind Regards, Cello.
“Absolutely beautiful lamp. In fact I ended up buying 3 they are so nice. Unfortunately one arrived damaged, but contacted Cello and a replacement was sent straight out. Stunning products and excellent customer service.”
Hi Dania,
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your feedback about our customer service and we are so glad to hear you love your product!
Kind Regards, Cello.
Hi Benita,
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your feedback about our customer service and we are so glad to hear you love your product!
Kind Regards, Cello.
Hi Christine,
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your feedback and we are so glad to hear you love your product!
Kind Regards, Cello.
Hi Sandy,
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate your feedback and we are so glad to hear you love your product!
Kind Regards, Cello.
“Cello is a marvellous company I have purchased many items over the years and if I am not satisfied with the item they exchange of refund without any fuss.”
“My sister brought this beautiful lamp which is also has a wax melt in the middle I did purchase the cello wax melts in berry burst and summer berry i must say i was a bit disappointed as they don't smell very strong found i was changing the melt eveyday but the light is so beautiful with the pattern on”
