“Really feel let down. Never had this service before. First time of ordering livestock, so I wanted some crabs and some snails. I ordered and for somereason it linked straight to my paypal account and gave me no choice so I had to get them to change the payment. I also ordered some frags. The deliver arrived with seconds to spare on its 12 noon deadline. I was one snail short. One of the frags which was a free one was very bashed about and not happy, but the water the frags came in stank, and I mean stank. It was bad. I drip fed, and changed the water to mine before putting them in. Two frags dead the next morning, second one has now gone and my crabs have moved the entire third one which is somewhere in the tank. I contacted charterhouse, was first of all accused of not paying, then offered a refund and next time I order you can have the extra snail. No not really good enough, found a very similar frag at same cost but they would not send that one. Will never buy livestock again from them, so I have lost out.
Never had a problem when I brought a top up system and the pump failed, it seems that with the livestock it is a very different service which is a total shame.”