“Ŵe were very pleased when orded three cheeses yesterday and they arrived within 48hrs and they arrived today 10/01/2024 a very speedy service and well packaged”
“Awful customer service, ordered a hamper costing approx £80 on 15th December, email on 17th saying being packaged and despatched using royal mail 2-3 day service, then nothing, no tesponses to emails, or messenger (apart from one saying royal mail are to blame as never scanned in item, and that customer services would email that day, no email) total waste of time so i have contacted amazon pay to see if they have more success getting my refund than i have”
“Totally unreliable company ordered cheese 3rd Dec & it never arrived no response to emails or phone calls abysmal & non existent customer service I’ve been a regular customer for the last 4 years but I will never purchase anything from them again .. lots of poor reviews about missing orders & their poor response re contacting them … avoid a headache & get your cheese elsewhere”
“Poor customer service, like the customer below I managed to speak to them once but since then cannot get through on the phones. I placed a £160 order and have not yet received it.”
“Never received my order. Chased for over 2 weeks - and having told me twice it had been dispatched on 2 separate dates they finally admitted it was a miscommunication between customer services, the fulfilment centre and their buying team and they never had the items to deliver. They messed me about, stopped taking calls forcing me to communicate solely by emall and blamed Royal Mail strikes. It was a housewarming gift that never arrived.”
“What can I say? Cheshire Cheese Company leave me utterly gobsmacked by just how good their cheese (and other produce) is.
I can honestly say I've not been disappointed with a single one of their cheeses, all entirely unique, all utterly delicious.
Both my wife and I do love our food and travel (oh for those days!), but without being able to do quite so much this year, we thought to treat ourselves to one of our true pleasures: cheese!
I'd started picking out a selection of our favourites, but this time decided to go all out and ordered their "Alice's Wonderland 'Drink Me' Big Gourmet Hamper".
And what a hamper it turned out to be: meticulously packaged, chock full of so many cheesy and other delights... so much so that it was a week later we discovered the truffle oil nestled amongst the packing paper.
Even the three wooden mice were a welcome cheeky addition and sit proudly in our kitchen as a ward against their pesky living relatives.
In all, it's hard to recommend anything in particular from the selection, it really was a delight and an other-worldly culinary experience: fantastic cheeses, wonderful chutneys, divine bites and olives, not to mention the gin and that truffle oil (astonishingly good, you'll find yourself adding it to everything!).”
“Ordered a cheese and wine hamper Saturday for 80th birthday on Tuesday as there was a 24 hour delivery tracked by Royal Mail. Still not received today (Weds). Royal Mail still waiting for it to be sent to them. Miles away from a poor Father in law with no gift who’d just come out of hospital.”
“All my family have bought our cheese from this company they are friendly and efficient with next day delivery of their really tasty cheese. Black Bob Cheddar and the El Gringo are my favourites but there is not one bad one. Great people to deal with give them a try.”
“Fantastic range of products and exceptional customer service they went the extra mile when I made a mistake with my order. They also make awesome cheese!”
“Never Received my order, Ignored all contact, 3 emails sent to their contact addresses, spoke to live chat who could not deal with it online, no reply from ticket opened, filed a case with PayPal, they ignored that too. So be aware people.”
“This company came into my life as a gift from friends. I was given a box of mixed cheeses crackers and relishes with a subscription to the company. The cheeses were tasty, fresh and had their famous Black Bob vintage Cheddar which made the gift a brilliant start to carrying on ordering and gifting from the lovely choices of Cheeses. Tasty Lancashire, Smoked Cheddar, Creamy Cheshire BUT then look at the list of amazing varieties of flavours! My husband loves the garlic and cracked black pepper. Their are many others that you really do need to read about then order. Try the super relishes that add zing to your cheese. The crackers are just as exciting in flavour. Try it be happy”