Chewy.com Reviews

Name: Chewy.com
Rating: 3.65

3.7 Rating 494 Reviews

64 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 494 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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"I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization."

Chewy.com 5 star review on 30th March 2024

Amylyn Miller

"I placed an order on Sunday and received my confirmation email. Later that day, I received a second email (which I didn\u2019t see until days later) needing confirmation of my information. When I called them all they needed was to release my order. There was no actual confirmation needed. However, the representative explained that they do this to prevent fraud. Very frustrating business practice. It\u2019s a $80 order. My order will now arrive later because of this."

Chewy.com 1 star review on 19th March 2024

Sarah

"I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!"

Chewy.com 5 star review on 21st January 2024

Christine Grimes

"Disappointing during a time of heartbreak - Zero Stars more appropriate!!\r\nI\u2019ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren\u2019t good enough for Chewy because they couldn\u2019t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn\u2019t interested in eating and l kept trying different foods to entice him, so l tried Farmer\u2019s Dog. I only placed one order with Farmer\u2019s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer\u2019s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy."

Chewy.com 1 star review on 28th October 2023

Ginny

"Chewy\u2019s reputation as a business model precedes itself. If a wrong item is ordered,\r\nTypically they request that you donate the item to a shelter or rescue- and refund your money. \r\nMy kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed.\r\nThey refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson\u2019s memory .\r\nHow kind is that ?"

Chewy.com 5 star review on 11th October 2023

Jackson’s Mom

"Last week our pup Asher lost his battle with kidney failure. We had just received a shipment of his food from Chewy.com. I messaged them from the website to see if I could return the food I had just received. I had the pleasure of messaging with Tanyla, she told me she would give us a full refund and to donate the remaining food to a local shelter. The following day I received a bouquet of flowers and opened the card to see it was from Tanyla and the Chewy family. What a great sentiment and customer service! I recommend Chewy.com to all pet parents."

Chewy.com 5 star review on 22nd July 2023

Amy

"Chewy.com is a pet owner's dream come true. This online store offers a vast selection of top-quality products for pets, from food to toys. Their customer service is exceptional, with friendly and knowledgeable representatives always ready to help. Shopping on Chewy.com is convenient, thanks to their user-friendly website and fast shipping. Additionally, Chewy.com's dedication to animal welfare sets them apart, as they actively support shelters and rescue organizations. Overall, Chewy.com is a must-visit for pet owners seeking a hassle-free and compassionate shopping experience."

Chewy.com 4 star review on 15th July 2023

Beard

Anonymous

Anonymous // 01/01/2019

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Amylyn Miller

Unverified Reviewer

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“I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization.”

Helpful Report

Posted 2 weeks ago

Sarah

Verified Reviewer

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“I placed an order on Sunday and received my confirmation email. Later that day, I received a second email (which I didn’t see until days later) needing confirmation of my information. When I called them all they needed was to release my order. There was no actual confirmation needed. However, the representative explained that they do this to prevent fraud. Very frustrating business practice. It’s a $80 order. My order will now arrive later because of this.”

Helpful Report

Posted 4 weeks ago

Christine Grimes

Verified Reviewer

Show Details

“I called Chewy one day when I was not feeling well and I received excellent service to return a product, and a week later I received a care package from Chewy with a card with get well wishes. The package had a cup that said Chewy with ta nd honey in it. What a wonderful surprise! Thank you Chewy for the wonderful kind words and gift of tea and honey. I'm much better! You guys ROCK!”

Helpful Report

Posted 2 months ago

Ginny

Verified Reviewer

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“Disappointing during a time of heartbreak - Zero Stars more appropriate!! I’ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren’t good enough for Chewy because they couldn’t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn’t interested in eating and l kept trying different foods to entice him, so l tried Farmer’s Dog. I only placed one order with Farmer’s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer’s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy.”

Helpful Report

Posted 5 months ago

Jackson’s Mom

Unverified Reviewer

Show Details

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Helpful Report

Posted 6 months ago

Amy

Verified Reviewer

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“Last week our pup Asher lost his battle with kidney failure. We had just received a shipment of his food from Chewy.com. I messaged them from the website to see if I could return the food I had just received. I had the pleasure of messaging with Tanyla, she told me she would give us a full refund and to donate the remaining food to a local shelter. The following day I received a bouquet of flowers and opened the card to see it was from Tanyla and the Chewy family. What a great sentiment and customer service! I recommend Chewy.com to all pet parents.”

Helpful Report

Posted 8 months ago

Beard

Unverified Reviewer

Show Details

“Chewy.com is a pet owner's dream come true. This online store offers a vast selection of top-quality products for pets, from food to toys. Their customer service is exceptional, with friendly and knowledgeable representatives always ready to help. Shopping on Chewy.com is convenient, thanks to their user-friendly website and fast shipping. Additionally, Chewy.com's dedication to animal welfare sets them apart, as they actively support shelters and rescue organizations. Overall, Chewy.com is a must-visit for pet owners seeking a hassle-free and compassionate shopping experience.”

Helpful Report

Posted 9 months ago

Lynda D

Unverified Reviewer

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“Hello Chewy I call yesterday to cancel my auto ship and I spoke to a very nice and helpful gentleman and told him my dog Jack has passed away I wish I got his name to Personally thank him . Today I received a Beautiful flower bouquet for the lost of Jack this has really touched my heart so much. Jack was with me for many years and I will always have that ache in my hart when I think of him not being here with we loved each other so much he was definitely my fur baby Son and companion. 🥲and will always miss him .Thank you again Chewy for having caring people with you..”

Chewy.com 5 star review on 13th July 2023

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Posted 9 months ago

Joyce Snyder

Verified Reviewer

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“Three times in a row they left package (each was one case of cat food and one small bag of litter) downstairs in my building lobby when the label clearly says deliver to door. There is also a sign in my lobby saying all packages must be delivered to door. I've told Chewy about this several times (they deliver with FedEx) same thing happens. Chewy does nothing about this but FedEx does the same thing over and over. Horrible customer service. I can't lift anything over 5 pounds.”

Helpful Report

Posted 11 months ago

Laurie E Vanderipe

Verified Reviewer

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“I had ordered a case of prescription cat food for my cat, Jebadiah, because he was very sick. I did the auto delivery for another case. Sadly, after Vet, urgent care, hospital & $5,000.00 spent, my wonderful furry companion died of cancer. I had canceled my order for the auto-ship but the case was shipped anyway. When I called chewy, a lovely young lady answered (I think her name was Denne) & told me to donate the case to a shelter. She then was so sweet to give me condolences for my loss. To my surprise, a few days later I received flowers & a condolence card from her & chewy. I was amazed and very touched. Thank you Denne & chewy. So appreciated the human touch.”

Chewy.com 5 star review on 19th April 2023

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Posted 11 months ago

Doreen Hill

Verified Reviewer

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“Through the years, I have always received the best customer care from chewy but no words can express my gratitude to this company then today upon notifying them that my dog passed away and I needed to stop my auto ship medication, I received the most beautiful sympathy bouquet of flowers with a hand written note. This is above and beyond anything you’d find anywhere else.”

Chewy.com 5 star review on 8th March 2023

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Posted 1 year ago

Lillian Mitchell And Jeffrey Alford

Verified Reviewer

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“My baby recently passed and I contacted Chewy to see if I could be refunded for unused, unopened bottles of medicine. The customer service rep (Laura) was very helpful in getting me a full refund in no time. Two days later there was a knock at my door and there on my doorstep was a beautiful flower arrangement with a very touching card from Chewy expressing there condolences for the passing of my baby. Where else do you see such personal touches from a company as large as Chewy? Thank you Chewy! I will always recommend you to others for all there pet needs. And thank you for your condolences!”

Chewy.com 5 star review on 1st March 2023

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Posted 1 year ago

Ming The Tzu

Verified Reviewer

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“I love you chewy. I will never get my dog food anywhere else. You have been so patient and helpful with my spoiled shih tzu. Best Company out there!”

Chewy.com 5 star review on 19th February 2023

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Posted 1 year ago

Dan Strickler

Verified Reviewer

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“Let me start with this. On Saturday, my min pin passed away. He was 17 and spent much of his life on the back of my Harley, wearing a leather jacket with inappropriate patches and goggles. I had the privilege of his love for many years. Chewy has been supplying us with his meds for the last couple years, at a reasonable price, with fast delivery. I checked to see if I could return the last order since he had passed away. They couldn't take the meds back, but they refunded my money for the last order. Today, I got home to find a flower delivery with a nice card attached. That was above and beyond. Thanks Chewy.”

Chewy.com 5 star review on 31st January 2023

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Posted 1 year ago

Marcia

Verified Reviewer

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“I have been a customer of Chewy for several years, purchasing different products, cat trees, toys etc and have loved their customer service. Chewy has always been great with anything concerning the needs for my cat(s) My 3 year old cat I adopted from the SPCA almost a year ago, was diagnosed with tiny stones in her bladder,(genetic for some cats) she is now on prescription Royal Canin Urinary SO Dry and Wet food for the rest of her life. And she Loves it. It was difficult finding it in stores, so I started ordering it from Chewy, which makes it so much easier and it gets delivered to me very quickly. Thanks Chewy, My Sophie girl is now happy and healthy.”

Chewy.com 5 star review on 23rd January 2023

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Posted 1 year ago

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Anonymous

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“I have been a customer for many years and Chewy has always been great. I have lost several rescue pets over the years and they always send flowers and include a personal note of sympathy. I always cry but it's just so thoughtful. I received this gift the other day for no reason except it was National Bird Day. It is a BEAUTIFUL painting of my Cockatoo named Mango, who will be 32 this year. What a wonderful surprise. I love it ! Thank you so much.”

Chewy.com 5 star review on 21st January 2023

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Posted 1 year ago

Joelle Michels

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“Always happy with Chewy's service. Thank you Chewy for the flowers you sent after our dear dog Riggs passed! Very nice gesture!”

Chewy.com 5 star review on 25th December 2022

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Posted 1 year ago

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Anonymous

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“I recently lost my handsome boy Winston. He hardly ate from the bag I had and I forgot to cancel the autoship for his dog food. When I got another order I called to ask if I could return it they graciously refunded me for the last two bags. Wow that’s love!”

Chewy.com 5 star review on 20th December 2022

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Posted 1 year ago

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Anonymous

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“I placed the prescription order for my dog. I checked the tracking number shows the package was delivered on 12/2/2022 9:52 PM. Chewy app shows my package was delivered on 12/3. However, I didn’t receive the package at all. I ended up need to call them. I received the email from Chewy said if it happens again they aren’t guaranteed to provide the replacement or refund (I have attached the email). The prescription item is not cheap and I didn’t receive the package. They delivered the replacement today but I definitely don’t want to buy anything from Chewy anymore. I think they should have better carrier and better service. I check Petco and Petsmart all have the prescription item. I just want to say Chewy is not the only choice. Everyone can check and order from other stores.”

Chewy.com 1 star review on 7th December 2022

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Posted 1 year ago

Deborah F.

Unverified Reviewer

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“Chewy is the best. I can’t say enough about how they helped me after the death of my cat. The flowers were greatly appreciated! Thanks Chewy!”

Chewy.com 5 star review on 17th November 2022

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Posted 1 year ago

Roy Aycock

Verified Reviewer

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“We ordered Sampson, our Great Pyrenees, his Cosequin at 2:00 PM on Sat. Nov. 12th..It was delivered to our front door (free shipping), at 1:00 PM Sunday, the next day, Nov.13th...Your delivery is amazing and great customer service..We have been a customer of Chewy for about 15 yrs. Thanks for the great work....Karen”

Chewy.com 5 star review on 13th November 2022

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Posted 1 year ago

Trish Morgan

Verified Reviewer

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“When my sweet pomeranian Mikey passed away, I contacted Chewy. I had hoped to get a refund on his prescription since it had not been opened yet. The first thing I told the customer service representative ( Kevin) is " I'm going to try to get through this without crying. " (I did not.) However Kevin was awesome! He reassured me that they will take good care of me and he was very sweet with his condolences. Not only did Chewy give me a refund for the prescription but I didn't even have to send the prescription back! As if that wasn't enough just two days later I had a knock on my door. It was someone holding flowers (who I assumed was a from a family member.) No!! It was from Chewy! I could not believe in this day and age where it seems most businesses do not give that customer service of the past, that a big corporation like Chewy did something as thoughtful as this! That is so awesome in 2022!! Thank you so much Chewy you will have a customer for life!! SINCERELY..Trish Morgan”

Chewy.com 5 star review on 12th November 2022

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Posted 1 year ago

L. Noll

Verified Reviewer

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“I can’t say enough good about chewy. I’m going through a heartbreak losing my mini dachshund that I had for 15 years who just recently passed. In closing out my account I shared my story and they not only refunded prescription food and medication that I purchased, and will not be using as well as offer their condolences . That was nice but that didn’t stop there , as I arrived home, I had a beautiful floral bouquet sent to me from this company waiting on my doorstep from a local florist. I donated all of my items to a local rescue and they mentioned to me how several of their donators are encouraged from chewy to donate food or supplies that they were not able to use or were refunded, but didn’t ask for items to be returned. This is great customer service, putting their customers and their pets before a company. I always recommended using this company not only for their efficient service I received but my last experience has taken my experience to a whole new level. I have been a chewy customer for over five years. I have never had a complaint and now I have nothing but praise. Keep up the great work chewy Your kindness was greatly appreciated.”

Chewy.com 5 star review on 27th October 2022

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Posted 1 year ago

Hanna

Unverified Reviewer

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“I can’t say enough good things about Chewy! We have to order a prescription food for our cat, Azora, and Chewy has bern such a reliable source for getting that food. At times they were out of stock with certain foods, I’d always get 10% off my next order once the foods were back in stock. The reps are the nicest people ever. So caring and helpful and understanding. I just love dealing with them.”

Chewy.com 5 star review on 21st October 2022

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Posted 1 year ago

Heather And Andrew C

Verified Reviewer

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“Our dog passed away and they sent us flowers!!! Also refunded our purchase we just made that we wouldn't be using. I also appreciate the free shipping and frequent coupons/credit codes. The customer service rep was terrific also. Lastly they have great quality and quick shipping.”

Chewy.com 5 star review on 14th October 2022

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Posted 1 year ago

Leah A.

Unverified Reviewer

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“What an amazing company! I've been a customer for years and they're truly the best! I received a beautiful flower arrangement sent to my home following the passing of my cat. To say I was blown away by their generosity is an understatement! They go above and beyond and I can't say enough great things about this company! I'll be a customer for life!”

Chewy.com 5 star review on 6th October 2022

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Posted 1 year ago

Anthony Jones

Verified Reviewer

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“We've been a customer for years. However, over the past year, it has gotten do terrible, that it really seems like a different company. I've had 25-30% of my orders refunded, replaced or partially refunded. Recently, our box was delivered with 2 cases of Dog Foid and one of Cat Ffod. We also had, once again, a completely busted open container of catching that's. It was a huge mess, same exact issue, back yo back orders. 😤 Its surreal. We had zbts everywhere! The prior order, they had busted open the container before shipping, put a pice of purple tape around the container, shopped it anyway. I did a chargeback with my CC company, as I'm tired of getting refunds, excuses and overall lies. They really don't care about you. We spent 300 to 400 a month. NO MORE!!, It's time to run them into of business. BOYCOTT, as I believe damages are intentionally inflicted, because I called to complain several times. Let's all speak loyalty and loudly, using our dollars. Please BOYCOTT. More about Chewy to come on our website and other review sites. I tried to post photos, this site blocked them, even though the format is correct, initially. Anyway, I changed the format, it's perfectly fine now.”

Chewy.com 1 star review on 27th September 2022

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Posted 1 year ago

Keith Dunkelbarger

Unverified Reviewer

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“Chewy's auto-ship service has always been excellent. When I had to change an order, it was easy to do online and by calling customer service. Everyone was pleasant to work with. When I lost my best buddy on Memorial Day, 2022 they were so kind to send me flowers. Very heart-warming company to do business with. That gesture was deeply appreciated and again brought tears to my eyes. Thanks”

Chewy.com 5 star review on 6th August 2022

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Posted 1 year ago

Verified Reviewer

Anonymous

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“In still dealing with chewy on trying to get an order shipped. This is the first time I've had such a hassle getting my cats special diet food. The prescription is on file, it's valid for unlimited refills and expires in 5 months. I've made at least 10 calls in the past week to get this order processed. I've even canceled and resubmitted on the advise of customer service thinking there was a glitch in the system. It keeps coming back denied. I'm frustrated and can't seem to get the food. My special needs cat is now out of food!! Maybe they will send flowers since my cat will be starving due to their lack of sending my order.”

Chewy.com 1 star review on 2nd August 2022

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Posted 1 year ago

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Anonymous

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“I recently loss my pup and I called chewy to return some unused items. Not only the refunded me they also sent us some flowers to extend their condolences. Thank you Simone from Chewy!”

Chewy.com 5 star review on 28th July 2022

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Posted 1 year ago

Chewy.com is rated 3.7 based on 494 reviews