“I saw a charge on my credit card for an enrollment in their membership. They claim I did this, but I haven't been on their website for almost a year. The charge was just one day ago. I feel they are being deceptive. If I hadn't noticed it, I would have been out money I didn't spend. I will never buy from them again.”
“I ordered a book and it was delayed 4 or 5 times always indicating it was available in 3 weeks but it was continuously on back order even after I asked they check with vendor.
Ultimately I canceled the order. I will not use again.”
“I somehow got enrolled in their $15/mo membership program. They claimed I knowingly signed up but I do NOT enroll for programs, so it was so super fine print. Do NOT accept a rebate, membership, or rewards program!!! They only refunded part of the charges, basically what I would be able to contest with my payment method. I am so disappointed in this “Christian” company. Guess I’m going back to Amazon and Barnes and Nobel.”
“Order placed in 12.7.23 for advent calendar. Label created but as of 12.14.23 USPS never received package and vendor is saying the bulk of mail is causing delay. Might be lucky to get advent calendar BEFORE Christmas.”
“Beware when buying from this company. They will enroll you in a membership program without your knowledge and charge you $15/mo. Very shady practice for a company claiming to be "Christian"... they're customer is unsympathetic and matter of fact as well. Avoid them at all cost.”
“I had posted a previous review about how I like Christianbook.com. but, not now. I ordered homeschool books. I decided to teach my child sign language. So my order included a $3.25 coloring book on sign language. This was not shipped with the rest of my order. Today I am charged $16.95 for the coloring book and shipping and handling. I hadn't planned on this and my account is minus money I needed. I am angered and done ordering from this site. Cindy”
“website would not accept my email address and password. I punched "create new account" and it took me to the same type screen that rejected my entries and entered an email address and a new password to create the account and punched login. Once again it rejected my entry. I am blocked.”
“I ordered 2 sets of Chris cards. They sent one set which turned out to be a journal and not cards. They sent second set which was supposed to be an assortment. They set wrong assortment of cards. I received the wrong order twice. The guy who answered the phone could care less. Poor customer service and wrong order. Will not be ordering from them again.”
“I ordered this awesome Torah and Yad Pointer (Products of "Holy Land Gifts). They shipped my items very quickly. Items shipped from Christian Book, located in Massachusetts (Peabody, I believe) and they arrived at my location in Owensboro Kentucky via FedEx, on the Delivery Date provided to me by FedEx, NOT EVEN a week later. I received both items I ordered and Items were in Super Condition, and brand new as described. I am pleased with my order and will be more than happy to shop with them again in the future should they have anything else I want.”
“I wish I could give 10 stars! With my most recent order the box was damaged, the book inside was scuffed up, and not to mention that there were supposed to be 3 books in the box. It ended up being a mishap with the delivery company. When I called Christianbooks and told them what happened they immediately responded by placing an order for 3 more books to be shipped to my house, free of charge. That's great service! Thank you to the kind lady who answered the phone!”
“I ordered a bible for my son for Christmas 20 days ago and still haven’t received my order. I contacted customer service and their excuses aren’t even relevant. This is the only item my son asked for, for Christmas”
“This company is professional, always has great sales, and fantastic customer service. I order from them as often as possible, and purchase gifts from them, too. I like it best when they will ship for free, so I can have gift purchases delivered directly to my gift recipients, at no extra postal costs to me. Also, they are agreeable to doing discounts for group Bible study materials.”
“ChristianBooks.com has a fantastic variety of products and always has a good selection on Amazon as well, which is an advantage for Prime members who can save on shipping. The products are as advertised and the pricing is excellent. This is my go-to place for my spiritual reading material. Excellent company.”
