The Chuckling Cheese Reviews

1.2 Rating 48 Reviews
6 %
of reviewers recommend The Chuckling Cheese

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Reading all these appalling reviews I felt I had to log my customer experience with Chuckling Cheese. I haven't given them 5 stars as I have had substitutions on a couple of occasions, but have been more than satisfied with delivery , quality and value of everything I've had. I've ordered on numerous occasions [latest received 23/03/24], so feel I can speak with some justification. I will certainly order from them again.
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Posted 4 days ago
I chose a delivery date of the 22nd December 2023. As of today (3rd January 2024) it hasn't arrived. No refund or anything. They do not answer their emails.
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Posted 2 months ago
What a farce, keep clear was supposed to be 2 x Christmas presents not received someone somewhere in the company is totally incompetent as a pensioner at least can get my money back from amazon.
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Posted 2 months ago
I’d placed an order on 11/12/23 for special delivery on 22/12/2023 (in time for Christmas) 22/12/23 received an email to say my ordered is being prepared for delivery via ‘van delivery’. We’re now on 27/12/23 and I haven’t received my order, an apology or any update. I’d assumed being local to the warehouse, inhouse couriers would deliver my order rather than a 3rd party, which is understandable. Rang on 27/12/23 as this was the first day open after Christmas, to again receive no update, no apology or an expected delivery date. I was given two options a refund or to wait for the delivery. However, with no expected delivery date, no apology and 3 Christmas presents not received, how is that deemed an acceptable resolution. Customer service and warehouse operatives work at the same location, yet no one can seem to make sense of where my order is or when I will receive my order. I would spend your money on companies that will actually fulfil your order in the time scale THEY provide you with.
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Posted 3 months ago
Awful company. I ordered 3 ciders and was sent 2 ruby beers and a stout and told that they reserve the right to substitute items. The recipient does not drink beer! Absolutely shocking customer service. Please avoid. I wish I had read reviews before ordering.
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Posted 3 months ago
Awful service, customer service is atrocious - they don't answer the phone and if you're lucky to get a reply it's completely irrelevant to the questions being asked. Order was late, and then the wrong items sent. No reply to my email regarding this. RUDE.
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Posted 3 months ago
Please stop my subscription before it starts, and refund my £3 back, I have asked within my 14 days cooling off period which in English law I am allowed to do thanks
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Posted 3 months ago
Order is late. There is no way to contact them - you just get shunted around in circles. Customer service is poor!
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Posted 3 months ago
See others reviews. Dont bother with them. Now have the hassle of chasing back for refund.
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Posted 3 months ago
I am giving up with these people, started off fine, downhill from there on, no contact to help you,unless Sue Lane
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Posted 3 months ago
I ordered Christmas presents from the Chuckling cheese co as I have been impressed in the past. This time my parcel was thrown by the courier over a 7ft gate which damaged the goods. Customer service has been poor and I would not recommend after this ordeal .
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Posted 3 months ago
never got order despite being told it had been despatched three times customer service is beyond poor finally got refund never again
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Posted 4 months ago
Item I ordered was a birthday present. It was 2 days late and my cheese queen wasn't a cheese queen when it arrived, the heart shaped cheese was missing and a crappy bit of red Leicester was in its place. They then hid behind disclaimers for everything,,, I was dissatisfied and my mum I could see was disappointed nice.... She's 78 thanks chuckling cheese!!
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Posted 5 months ago
First time ordering - never again, They make basic "Promises" (their actual words) about delivery dates and then don't even do the bare basics to even try and keep their own promises to you, ie - don't even bother to dispatch! Customer service is incredibly poor, bordering on basic ignorance, arrogance and a complete and utter lack of humanity. Best avoided
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Posted 7 months ago
Scammers! Don't deliver items and then you cannot contact customer service! I still have no goods or refund. I brought for a special birthday and it never arrived! So embarrassing for me as it makes me look like I've forgotten the birthday!
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Posted 7 months ago
Wish I'd checked out the reviews before ordering. I put in a first order of over £30 and after emailing them about it being a birthday present we settled on the delivery date of the 20nd July. They contacted emailed me at 4pm on the day it was supposed to have been delivered, saying an item in my order was out of stock and to pick another cheese. I replied back asking why my order wasn't out for delivery and stating again this order was a birthday present. Received a reply this morning (21st) saying my order has been confirmed and I'd get a dispatch email. They totally ignored me asking why my order wasn't delivered on the 20th. I replied back this morning again asking why it wasn't delivered yesterday on the agreed date and have received no reply or a dispatch email. Ive also messaged on FB. I'm so glad I decided to wait on ordering for myself. Its my son in laws birthday tomorrow and it doesn't look like the order will get there in time. I do not recommend this company and I definitely won't be putting in any future orders if this is how they treat customers. 1st and last time I order from this company.
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Posted 8 months ago
Terrible experience. Evri “Next Day” failed to deliver twice last week and so cheese was melted and the whole parcel was soiled. Father’s Day gift ruined! Then customer service started haggling over a refund. Shocking! Avoid Chuckling Cheese Co and shop with a proper business.
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Posted 9 months ago
Cheese hampers arrived warm and not fit for purpose getting nowhere with customer service happy to get a new order but ignoring my emails
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Posted 9 months ago
Useless no communication. Order arrived 5 days late.
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Posted 10 months ago
What a horrible customer experience! I have ordered 3 cheeses for a gift to someone, the order arrived and when I opened the box, it was completely wrong. I have messaged them on the website, no answer. Sent an email, no answer. Sent another email chasing and the answer was: "Thank you for your email, unfortunately we had to make some substitutions as we are out of stock of the Charcoal Cheddar requested for your order. Apologies for any inconvenience caused." What? So nobody has contacted be in advance to ask if I wanted any substitutions and what I would like instead. I ordered one thing, and received something else completely different and they expect me to be happy with it. So I asked them for a full refund and to collect the cheeses back, they offered me a 50% refund to keep something that I didn't order. Of course I don't want to keep something I didn't order, the order was a gift and it was a specific cheese. But no response anymore. Disgusting customer service. Awful customer experience. I have purchased from them for a few years, and for sure this was the last time.
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Posted 1 year ago
The Chuckling Cheese is rated 1.2 based on 48 reviews