“I cannot recommend this company.
The shoes I ordered did not fit so I returned them. The tracking service paperwork showed the parcel as reaching the destination. Clarks Outlet.
However as other reviewers have found, no refund is forthcoming 2 months later.
I can only label this company at best negligent and in reality fraudsters.
I will spend no more time and energy on trying to obtain the money they owe me, but I will certainly counsel as many people as possible to avoid buying from them.
I also wish them nothing but bad luck in their business.”
“Terrible. My sons school shoes broke after 1 term completely peeled of. so we went to the shop and they said no refunds I tried to talk to them and they just screamed at me to get out. terrible honestly won’t be going again tried to call them however the would hang up straight away. Don’t go here (Clark’s FACTORY shop not Clark’s )”
“There is no customer service at all.
It is impossible to talk to anybody.
I have been chasing them for a refund and now I honestly believe I have lost my money.
Advice is stay well away from Clarks Outlet !”
“Wrong shoes arrived and had been worn! Very scuffed sole and dirty. Returned but no refund and No one answers the call. I may as well have chucked the money down the drain. Never again will they have my custom.”
“I ordered three pairs of boots on 23/11/2022. I returned two pairs on 01/13/2022 and received a refund for one pair on 13/12/2022.
I have emailed Clarks twice and phoned five times, spending at least 30 minutes on hold each time. There has been absolutely no response.
Clarks have taken over £100 from me and appear to refusing to return it. This could be defined as “theft”.
Never never consider ordering from this company.”
“Can’t get through to Clarks or so called carrier,I’ve paid for shoes and I would like them delivered or my money back.
Paid for them 13 days ago.
Never dealing with this firm again.”
“It's a spam, i ordered a pair of shoes and got nothing, only tracking number that the order shipped from Chicago US, and ended up in berlin with status delivery exception, courier name is onekcexpress.com,, emails and complaints and refund request but never responded, i sent to Clarks and they told me It's not original and they will report them a spam, Don't ever ever buy from there”
“I have a code sent to me by Clarks I have just tried to use it again, and it is not working, I tried to send an email (on their form) not sending, I eventually found a telephone number, which I rang on ly to receive a message telling me they would send me an sms with contact details, tried all three contact details, still would not work. I tried to send a complaint and that did not work either. I have used Clarks for years, this is absolutely shocking service, If anyone has any methods of contacting them that works I would be pleased to hear it! THERE IS NO WAY TO CONTACT THEM working”
“I have not yet recived my order despite contacting customers service 3 times submitting a complaint and visiting 2 clarks stores for help all to no avail never ever have I recoved such poor service”
“Revolting service, my return end up in wrong place, nobody knows why as I used Clarks provided sticker !! DO NOT ORDER FROM THEM CUSTOMER SERVICE IS AWEFUL”
“I sent my shoes back as they did not fit, its been 4 weeks now and ive not heard anything from them, no refund and no reply to my requests - DO NOT ORDER FROM THESE PEOPLE”
“i put a pair of sandals on hold (shopping cart) a few days ago - since then I have had my mail box spammed with 15 mails some within seconds of the previous send- some only a minute or two later. responding to one of the mails had 3 -4 more promptly landing in my inbox to "complete the sale" - while i had them on hold I was checking feedback from others - (not great recommendations) wondering on the likelyhood I'll EVER complete? is there negative star for a review?”
“I bought Clark shoes. They are not comfortable and it ripped my skin off. I went to return them but they didn't want them back. The customer service is very poor. I have thrown my money away, I don't reccomend buying Clark's at all.”
