Clarks outlet. Reviews

1.6 Rating 43 Reviews
16 %
of reviewers recommend Clarks outlet.

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Excellent boots received within two weeks Tracking wasn’t available V pleased
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Posted 3 months ago
Customer service in Great Yarmouth store was excellent. I was served by Annette who was helpful and a credit to the store and company. 10/10
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Posted 4 months ago
Moillie was absoultely brilliant! offering to hold a pair of shoes for me to double check whilst i went home and would allow me to collect next day. I called back up when i got home to advise i would come and pick up next day tried to inform the operator of mollies help and praise her but the member of staff was not interested. went next day and i saw mollie to thank her for her time manners and service she offered!!!
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Posted 11 months ago
Clarks Outlet in Colorado Mills is very kind and professional. I love their customer service.
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Posted 2 years ago
Visited the Clarke's outlet in Grand Arcade Wigan recently ,,,god selection of qualify shoes ,, nice very helpful staff. .
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Posted 4 years ago
Clarks shoes are the best, soft and very comfortable.
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Posted 5 years ago
Helpful and patient when measuring my boys feet on many different occasions.
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Posted 5 years ago
Tried to order some boots online but they kept trying to charge a delivery fee despite advertising free delivery over £50. Seemed fishy so went elsewhere but let them know about faulty website anyway.
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Posted 2 months ago
Very poor outsourced customer service which in times were very difficult to understand. The person was sticking to the script, appalling service as I tried to return an item that I have missed a return window due to the death of my father in another country. Just appalling !
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Posted 2 months ago
Appalling customer service. Charged delivery when UK site says I qualified for free delivery. I’ve emailed (30 Dec) no response. Spoke to call centre abroad (3 Jan 30 mins) who had to check, said correct and would refund. No refund yet. Today sent contact form as wait time 38 mins. Really poor customer service for an old iconic company.
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Posted 2 months ago
A fraudulent site, don't go near. Ordered sandals, never arrived. Should have known when there was no email confirmation.
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Posted 2 months ago
Returned boots via Evri on 23rd November 2023, it's now over a month on, still haven't received a refund!
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Posted 3 months ago
I ordered a pair of boots for my wife but the order processing appeared to fail ie no confirmation email, no delivery info. After waiting a few days and noting a pending payment against my credit card, I spent one and a quarter hours waiting for customer services to answer and gave up. The enquiry request form was nightmare with baffling auto correct totally in error. Very frustrating
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Posted 3 months ago
Rubbish!!!!
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Posted 3 months ago
Terrible service twice they have cancelled my order and will be reporting them for misleading the consumer
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Posted 4 months ago
Do not buy from this company. They are fraudulent. Ordered and paid for a product. I have not received it. Have tried on umpteen times to contact the company with no success. They have stolen my money!!
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Posted 5 months ago
Just don't bother if there is any possibility that you may need a refund. I have spent hours emailing and phoning customer services, and am still waiting, months later, despite them acknowledging receipt of my returns. I have honestly never heard so many lies and stalling tactics. My refund has been processed at least 4 times, according to Clarks, even whilst I was actually on the phone to them! All lies. And Bacs refunds apparently take between 3 and 21 days, depending on who you talk to. Although I still haven't actually received one of those... It's just a stalling tactic before you start the process all over again. I will NEVER buy from Clarks online again
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Posted 8 months ago
There is no customer service at all. It is impossible to talk to anybody. I have been chasing them for a refund and now I honestly believe I have lost my money. Advice is stay well away from Clarks Outlet !
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Posted 1 year ago
Wrong shoes arrived and had been worn! Very scuffed sole and dirty. Returned but no refund and No one answers the call. I may as well have chucked the money down the drain. Never again will they have my custom.
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Posted 1 year ago
Ordered pair of shoes on 1/1/23 still waiting 3 weeks later and no sign of any shoes terrible service
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Posted 1 year ago
Clarks outlet. is rated 1.6 based on 43 reviews