Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.16

4.2 Rating 257 Reviews

80 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.2

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked them and with my photos they quoted a 4 or 5 yard skip at around £150. When they turned up they said they’d need a 20 yard skip and it would be £500!!! I had two tradesmen who laughed and agreed that there was approximately 4-5 yards. I ordered a 6 yard skip for £200. Total chancers and happy to take the £40 for nothing.”

Helpful Report

Posted 5 years ago

“Misleading pricing, where quantities of rubbish collected were severely overestimated in volume and weight. No response from customer service when I wrote to complain, despite promises on the phone that a senior member of staff would deal with my issues.”

Helpful Report

Posted 6 years ago

“The Clearabee van arrived two hours later than I had been alerted by the Clearabee team over the phone. The van had a broken shutter that didn't close so they couldn't pick up all the rubbish, and so having already been waiting for a long time the collection was rescheduled for the next day. The two van men said the van shutter had been broken for quite some time, and they were also worried about being pulled over by the police or causing more serious harm, as the rubbish they did pick up was dangerously placed on top of existing rubbish in the open-back van, with no shutter to hold it in. After not being able to make the pick-up on day one, Clearabee charged for another 2 yards of rubbish, more than there realistically were, and more than was estimated by their own team in my very clear photo. Clearabee made no apology for this and were happy to take the extra charge, as though it were standard procedure. I am now chasing the company as they did not turn up to collect the rubbish that they left as a result of their inadequate van. The company has taken the full payment from my account for an incomplete and shoddy job, and wasted a huge amount of my time. Avoid Clearabee.”

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Posted 4 years ago

“I have used Clearabee twice now and will certainly use them in future. Prompt, helpful and efficient , they turn up when they say and do a thourough job for a reasonable price.”

Helpful Report

Posted 4 years ago

“Arrived on time and went the extra mile to remove some large sofas”

Helpful Report

Posted 4 years ago

“Excellent service, cleared rubbish on agreed date for the cost agreed. Saved me numerous trips to waste transfer.”

Helpful Report

Posted 4 years ago

“Very professional.”

Helpful Report

Posted 4 years ago

“Having used a number of recycling oriented rubbish collectors I would warn any booker about Clearabee - having paid £114 prebooking fee a total of £290 was taken from my account without any consultation- this is a unverified and given my experience a gross overstatement of what needed to be removed- it ended up being extortionate and felt like I had been mugged.”

Helpful Report

Posted 5 years ago

“Our job was significantly misquoted, despite provision of a lot of detail at the outset. When crew turned up there was a 80% increase of the quote followed by pretty unpleasant doorstep negotiation. Customer service excused this by lack of experience of staff who quoted but did not honour the original quote or offer refund of initial fee. Left hostage to inflated price. Beware.”

Helpful Report

Posted 5 years ago

“The staff overcharged my uncle. The two guys who turned up did the job well however the cost was pricey as they charged him £50 card payment and £40 cash which in total came to £139 when you include the call out fee of £49. One of their advisers called us to query the cash payment and advised us that they do not take cash payments. We were then told it would be investigated and someone would come back to us. However we never received any response. We also sent emails which were never responded to.”

Helpful Report

Posted 5 years ago

Clearabee is rated 4.2 based on 257 reviews