“I booked under stairs closet with these guys and paid a deposit, following which they sent me 4 emails on different occasions asking for measurements and I provided them all to the exact mm! On the day of installation, their fitter said he can't do the work as the stairs are apparently too shallow and he doesn't have the kit! A week later I got an email from their sales agent saying they can't fit as they need a parking space that is visible from the point of installation.... really?! And this reason by the way was absolutely different from what the fitter told me, although the sales agent did not mention anything about the stair size at all... (may be because I sent all the dimensions 4 times she asked for?!!) I kept my patience, offered my own parking space to them and asked for a new installation date.... and this time the lamest response (actually a blatant lie!!) shocked me. The guy this time came with a third excuse saying that our installation needs 2 fitters and due to covid restrictions, they aren't able to send 2 fitters for the fitting and once the restrictions are lifted they will get back to my AT THE NEW AGREED PRICE.... And please note this lame response was sent to me on 22nd July, 3 days after all the UK restrictions were lifted. They kept my deposit for 3 months, kept me waiting and ultimately I had the job done by a local carpenter!”
“Great service and commitment from our fitter Steve. Very happy with result and was able to book in with short turnaround time. Only thing could fault was that sales team could brief fitters better on the bespoke brief.”
