Coconut Lane Reviews

2.4 Rating 69 Reviews
33 %
of reviewers recommend Coconut Lane
2.4
Based on 69 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour

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Coconut Lane 5 star review on 15th February 2024
Louise
Coconut Lane 1 star review on 26th March 2023
Anonymous
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 5 star review on 13th September 2022
Libby May
Coconut Lane 1 star review on 11th August 2022
Anonymous
Coconut Lane 1 star review on 2nd May 2022
Victoria
Coconut Lane 1 star review on 8th April 2022
Mel
5
Anonymous
Anonymous  // 01/01/2019
5
Louise
I brought the love heart pink case and it is lovely and very good material, I drop my phone a lot and this has protected it very well, great service as well👍
Coconut Lane 5 star review on 15th February 2024
Helpful Report
Posted 2 months ago
1
Verified Reviewer
Light pink phone case turned dark grey around 5 weeks after I bought it. The company replied saying the product description mentioned possible decoloration and gave me cleaning tips. I would understand if this took place after 6-8 months. But just over 1? TRASH.
Coconut Lane 1 star review on 26th March 2023
Helpful Report
Posted 1 year ago
5
Libby May
Fantastic… cannot recommend high enough. Website easy to use, very user friendly. Great communication from placing the order to delivery. Absolutely love my watch strap, it’s the black & white zebra stripe, my watch is rose gold and it looks lovely. My iPhone cover is green leave effect which again is great quality. Thank you will order again shortly.
Coconut Lane 5 star review on 13th September 2022 Coconut Lane 5 star review on 13th September 2022
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Posted 1 year ago
1
Unverified Reviewer
Bought two straps for my Fitbit and the print was lovely but did not cover sides of strap, so they were bright white which really stands out? So look cheap. I’ve seen nicer on eBay for a third of the cost. Also they take £2.95 off your refund to reimburse their postage and then you have to pay yourself to return. So cost me £6 to return straps that turned up not looking the same in the picture? The customer service was quick to reply but not much help really. Will but some from eBay. No wonder they offer huge discounts the stuff is not good quality.
Coconut Lane 1 star review on 11th August 2022
Helpful Report
Posted 1 year ago
1
Victoria
The laptop cases are made from a material that cracks. The corners cracked within a few weeks of use, resulting in a piece getting into the corner of my laptop and then causing the screen to crack when it was closed. It cost over £500 for the Apple store to repair. I thought it was bad luck so ordered another, only to discover it did the exact same thing – crumbling at the corners. I emailed asking for a refund and a contribution towards the cost of the repair (which I am entitled to, as per the damages section of the Consumers Rights Act). They offered £100 in vouchers (which I obviously didn't want, given their products are not fit for purpose) and then proceeded to claim that the laptop case 'primary purpose' is not to protect the laptop but instead 'are designed with aesthetics in mind'. This is despite their website stating it is 'a super-protective hard-backed' case. The CEO also stated no one else had reported this issue, even though there are similar reviews on Trust Pilot. I am now beginning ADR in the hope of claiming some of this cost back. If a ‘super-protective’ laptop case causes damage to a laptop, it is not fit for purpose and it should be discontinued.
Coconut Lane 1 star review on 2nd May 2022
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Posted 1 year ago
1
Mel
The audacity to sell sets that promise matching prints but look absolutely nothing alike in colour is literally what this company does. Definitely should have read reviews before buying.
Coconut Lane 1 star review on 8th April 2022
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Posted 2 years ago
1
Verified Reviewer
I ordered a personalised phone case with my initial and a heart next to it. It took 3 weeks to come and the printing was incorrect. It was not specified anywhere on the website that symbols cannot be printed. I received a phone case saying H?? which I was very disappointed by. I reached out to customer service about this issue and was responded to by someone called Charlotte. She was very rude and told me that I should have known their machine doesn’t print symbols :/ I will attach screenshots of my experience with a staff member as I am shocked by how disrespectful she was. I have purchased many personalised products before and have never been so appalled. Will definitely not recommend!!
Coconut Lane 1 star review on 14th December 2021 Coconut Lane 1 star review on 14th December 2021
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Posted 2 years ago
1
Kimberley
I ordered the matching ‘tan spots’ case and watch strap for my iPhone The watch strap came first (which they only tell you it won’t come at the same time AFTER you’ve paid) So the strap came and it looked kinda pinky… so I thought ok well see what the phone case shows up like Phone case finally arrives and it is tan! So my ‘matching’ set does not match in the slightest! I emailed thinking they’d understand and be sorry for their error but they wernt! They told me that it’s the way it’s printed and that’s that if I want to send it back I can, at my own expense! Not a chance will I be paying that! Shame really because I was going to use them for Christmas presents but not now, they’d of had a fortune off me up until Christmas if they’d of actually sent matching items! So bad that it’s advertised as ‘tan’ when it’s definitely not. Won’t order again, if I could give 0 stars I would.
Coconut Lane 1 star review on 11th October 2021
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Posted 2 years ago
1
Unverified Reviewer
Poor quality for the price , and the personalisation looks as if it’s been tippexced on its looks cheap and nasty . Which is a shame as present from my daughter ! Not to mention the first order arrived in an empty bag .
Coconut Lane 1 star review on 10th July 2021 Coconut Lane 1 star review on 10th July 2021
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Posted 2 years ago
Coconut Lane is rated 2.4 based on 69 reviews