Coconut Lane Reviews

Name: Coconut Lane
Rating: 2.39

2.4 Rating 69 Reviews

33 %

of reviewers recommend Coconut Lane

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2.4

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

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Coconut Lane 5 star review on 15th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WISH I'D READ REVIEWS 1ST BEFORE ORDERING!!! ORDERED PERSONALISED PHONE CASE FOR A CHRISTMAS GIFT, WAS SO PLEASED IT CAME IN TIME AND THEN OPENED IT AND COULDNT BE MORE DISAPPOINTED...NO INITIALS ON IT, SO PAID £22 For A BIT OF PLASTIC”

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Posted 2 years ago

“I ordered a personalised phone case with my initial and a heart next to it. It took 3 weeks to come and the printing was incorrect. It was not specified anywhere on the website that symbols cannot be printed. I received a phone case saying H?? which I was very disappointed by. I reached out to customer service about this issue and was responded to by someone called Charlotte. She was very rude and told me that I should have known their machine doesn’t print symbols :/ I will attach screenshots of my experience with a staff member as I am shocked by how disrespectful she was. I have purchased many personalised products before and have never been so appalled. Will definitely not recommend!!”

Coconut Lane 1 star review on 14th December 2021

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Posted 2 years ago

“Purchased 4 notebooks (if you want to even call them a notebook) and they all came with literally 14 pages each. Yes. 7 pages and you hit the middle and then 7 other pages. Absolute daylight robbery. Save your money do not spend here!!!”

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Posted 5 years ago

“Great Customer Service from Coconut Lane. I accidentally ordered the wrong size phone case but I got in touch with them and within 2 minutes they had replied and sent me through the instructions to exchange it. On a side note - the phone case itself is amazing. Such a lovely matte finish - feels a lot more expensive than the £14 I paid.”

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Posted 5 years ago

“I'm thrilled with my first order from Coconut Lane. Amazing quality products and really affordable. The parcel came with such cute little extras - I'm obsessed with the 10 commandment cards. I will definitely be coming back and shopping with Coconut Lane again, perfect for cute little gifts and quirky items. Also SUCH speedy delivery - I ordered with their standard option and it came the next day!”

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Posted 5 years ago

“Bought two straps for my Fitbit and the print was lovely but did not cover sides of strap, so they were bright white which really stands out? So look cheap. I’ve seen nicer on eBay for a third of the cost. Also they take £2.95 off your refund to reimburse their postage and then you have to pay yourself to return. So cost me £6 to return straps that turned up not looking the same in the picture? The customer service was quick to reply but not much help really. Will but some from eBay. No wonder they offer huge discounts the stuff is not good quality.”

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Posted 1 year ago

“The laptop cases are made from a material that cracks. The corners cracked within a few weeks of use, resulting in a piece getting into the corner of my laptop and then causing the screen to crack when it was closed. It cost over £500 for the Apple store to repair. I thought it was bad luck so ordered another, only to discover it did the exact same thing – crumbling at the corners. I emailed asking for a refund and a contribution towards the cost of the repair (which I am entitled to, as per the damages section of the Consumers Rights Act). They offered £100 in vouchers (which I obviously didn't want, given their products are not fit for purpose) and then proceeded to claim that the laptop case 'primary purpose' is not to protect the laptop but instead 'are designed with aesthetics in mind'. This is despite their website stating it is 'a super-protective hard-backed' case. The CEO also stated no one else had reported this issue, even though there are similar reviews on Trust Pilot. I am now beginning ADR in the hope of claiming some of this cost back. If a ‘super-protective’ laptop case causes damage to a laptop, it is not fit for purpose and it should be discontinued.”

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Posted 1 year ago

“The audacity to sell sets that promise matching prints but look absolutely nothing alike in colour is literally what this company does. Definitely should have read reviews before buying.”

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Posted 2 years ago

“worest experience ever ive ordered phone, case laptop case online and it hasn't arrived at all. No one replied to emails there isnt any number to call. very disppointed will never ever order in cocount lane again.”

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Posted 2 years ago

“I ordered the matching ‘tan spots’ case and watch strap for my iPhone The watch strap came first (which they only tell you it won’t come at the same time AFTER you’ve paid) So the strap came and it looked kinda pinky… so I thought ok well see what the phone case shows up like Phone case finally arrives and it is tan! So my ‘matching’ set does not match in the slightest! I emailed thinking they’d understand and be sorry for their error but they wernt! They told me that it’s the way it’s printed and that’s that if I want to send it back I can, at my own expense! Not a chance will I be paying that! Shame really because I was going to use them for Christmas presents but not now, they’d of had a fortune off me up until Christmas if they’d of actually sent matching items! So bad that it’s advertised as ‘tan’ when it’s definitely not. Won’t order again, if I could give 0 stars I would.”

Coconut Lane 1 star review on 11th October 2021

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Posted 2 years ago

“HORRENDOUS NASTY LITTLE COMPANY. AVOID AT ALL COSTS. Customer service is actually an imature little girl that will send you narly emails up to 10pm at night trying to convince you that you-the customer are in the wrong. Photos dont Actually match what they sell and their attitude is simply we do not accept products back. Not even if they made the error themselves. Pip off Britain”

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Posted 2 years ago

“I ordered a collection of matching iPad, mac book, air pot and iPhone cases for my daughters birthday. 3 of the items arrived quickly whilst the iPad case was personalised so I waited a little longer for it to arrive. I was so disappointed when it arrived. It doesn't match at all. The colour is completely different and the size of the print is a much larger scale to the other items and to what is shown online and the iPad case quality is really poor - such a disappointment when the other items are so lovely. I contacted Coconut Lane expecting them to understand my disappointment. Unfortunately they just keep telling me that the case is printed differently and despite the website showing the items as matching and them encouraging you to buy matching items, they do not match. Coconut Lane are now trying to say that despite mis selling items and falsely advertising them that I need to pay to return the items. I don't feel I should be out of pocket when I am not at fault.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY I ordered a phone case which said it offered ‘100% protection’. The case does not cover the phone sufficiently and would clearly leave the phone open to be scratched. When I questioned this I was argued with by the CEO, told that it would cover the back of the phone and what more do I expect, and they were extremely rude.”

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Posted 4 years ago

“Absolutley awful quality, ‘matching’ bundles are not matching as colours are different because of different ‘printer techniques’. Image on phone case is distorted and the staff have not helped one bit - so rude!!! Waste of money and time do not purchase from here. Absolutely awful.”

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Posted 5 years ago

Coconut Lane is rated 2.4 based on 69 reviews