Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.27

4.3 Rating 839 Reviews

80 %

of reviewers recommend Vanities Depot

4.3

Based on 839 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 6th May 2023

Heath Hoffman

Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 7th August 2022

Edwin Freihofer

Vanities Depot 5 star review on 24th May 2022

Kevin Johnston

Vanities Depot 5 star review on 1st April 2022

Anonymous

219

Anonymous

Anonymous // 01/01/2019

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“The vanity is beautiful! My plumber had to do some magic, but it is finally in and I love it.”

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“Dear customer service, I’m not happy with your service since my order hasn’t arrived, it’s been 3 weeks since I placed the order. I called last week and my call was not returned! My order number is 16343. Please send overnight!”

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“I rated you as poor only due to your return process. It shouldn't take 2 weeks to get a BOL given today's technology! Your customer support team says they cannot help expedite it because it's handled by someone else. In the meantime the furniture sits in my garage taking up space.”

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“I had a horrible experience with Vanities Depot. I recently lost my Dad and did not receive the message about scheduling a delivery. They charged me 3x the original shipping amount as they sent the item back to the warehouse and deducted that amount from my refund. These guys are crooks with no heart and no compassion. The vanity is less money on Fergusen and they have incredible return policies. I’m out almost $500 with the cost of the original shipping and their ridiculous fees tk have it sent back. It was restocked in less than 4 days of when the email was sent and they gave no information on the email.”

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“Yeah, I'd say you dropped the ball. You cost me about $700 more in shipping because the idiots in your shipping department are not schooled in over water shipping. You used an oversized pallet that had me paying to ship a 100 cubes of airspace. The small items should have been consolidated to a 48" x 36" pallet, and the linen cabinet should have been shipped separately. The towering linen cabinet on the same pallet added to the 100 cubes of airspace shipped. A bunch of morons. I got a quote for shipping the items individually, $267. What I paid for shipping, $980. You want to make it up? Give me a $700 discount.”

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“Product Quality was excellent, always a risk with online purchase. Lead-time, order-to-receipt was extended, yet within published time period and worked for me. Communication, from customer service response to delivery scheduling coukd be improved, yet satisfactory. I would order from Vanities Depot again.”

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“So far so good. We have not yet begun the work and have not installed the vanity. From what we’ve experienced so far it’s all good. The vanity top is still in the box which hasn’t been opened yet.”

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“Outstanding quality. Well constructed. Beautiful styling. Looks perfect in the bathroom!”

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“Excellent tast service. Wish they sold vanity lighting.”

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“Great value and quality for the price”

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“We love our vanity but I reached out about the counter still not being delivered and still haven’t heard back. We would love to use your company again, but the lack of communication is concerning. I hope that you will get back to us soon.”

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“The craftsmanship is exquisite. Every detail has been thought of. All wood, soft closing drawers and doors. It is a focal point in my newly remodeled bathroom. Very pleased!”

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“Great service very high quality and stunningly selection and price”

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“I bought 2 vanities and they are just beautiful. Very well made. They are not installed yet but hopefully soon. I can post pics after.”

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“Great product and fast shipping”

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“Very nice”

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“Very happy with the vanity - good quality and looks amazing. The packaging and shipping was excellent, as well. Priced right for what we received. However, it took months longer to receive than we were told. Several months! Additionally, the shipper almost destroyed it. The shipper arrived and it was just one small young guy. His loading dock thing on end of his truck wasn’t working right - it would only go down on one side so our giant heavy vanity with marble top is hanging in mid-air at a 45 degree angle and about to literally fall off the truck into the road. Hanging there six feet in the air and slowly sliding down the 45 degree angle to the edge. I had to run across the yard and help the guy save it from falling off. It was close. Another few seconds and it would have been destroyed. They need to use a different shipper and/or fix their equipment and definitely send more than one guy to unload.”

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“What a fabulous option for vanities! Shipment packaging was amazing, product was easy to put together and the options included are much appreciated. We’ll be back! Thank you”

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“This is the second time we order from vanities depot, great customer service, and beautiful vanity!! we get so many compliments!!”

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“So we ordered a total of three vanities from vanities Depot. Two were approx 36 inches wide and one approx 72 inches wide. Marble countertops. Two shorter ones arrived fine. The longer double sink countertop arrived cracked. They sent a replacement; it arrived cracked; they sent a second replacement, it too arrived cracked. They sent a third replacement, this time with something they called white glove shipment; you guessed correctly, cracked. Such a waste of time and contractors cost. They reimbursed the cost of the countertop and we went with a local west palm beach supplier after deducting the ten percent discount from the original cost. I’d give 0 stars for this abhorrent customer service. A recommendation after vanities Depot lost money on four countertops—it doesn’t take much to conclude GET A DIFFERENT SHIPPER—they represent you when you have them make the delivery! Terrible service.”

Helpful Report

Vanities Depot is rated 4.3 based on 839 reviews