Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.27

4.3 Rating 839 Reviews

80 %

of reviewers recommend Vanities Depot

4.3

Based on 839 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 6th May 2023

Heath Hoffman

Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 7th August 2022

Edwin Freihofer

Vanities Depot 5 star review on 24th May 2022

Kevin Johnston

Vanities Depot 5 star review on 1st April 2022

Anonymous

219

Anonymous

Anonymous // 01/01/2019

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“The customer service was excellent. Even though the item I wanted was out of stock, they were able to order it for me, and it came in before they said it would. I will definitely use Vanities Depot in the future.”

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“Very pleased with this vanity. The service was great, shipping timely and well done.”

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“It was great, we are very satisfied in the Vanity.”

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“Customer service is always a challenge with this company. I have asked for tracking details and received other customers' information and have been promised pieces only to hear nothing days later. Over the phone tends to be a better experience if you can reach someone, but email and chat are painfully slow to respond. If the product ordered is straight-forward with no chance of issues, Vanities Depot is great; if there is an item that may be broken upon shipping or split up into multiple shipments, good luck.”

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“My vanities are gorgeous”

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“The vanity was easy to order and is beautiful, but does have imperfections that we can hide somewhat. it was also damaged pretty bad in transit and we were only offered a $300 credit to keep the damaged vanity. The alternative offer was to wait for a replacement, but we were on a timeline for this project and there was no guarantee another one wouldn't be damaged. Customer service was responsive.”

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“Horrible Customer service and takes forever for delivery”

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“First vanity was badly damaged during shipping. Cedric in customer service was great getting a replacement quickly. The replacement came on a poorly built pallet and again had some damage. They come a long way and I think a pallet all the way around the vanity would help. With my wife needing her bathroom back I made the repairs to this one so I could be done”

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“This is a really good quality vanity, it arrived in good condition and was packed well for protection. The cabinet space has been well designed to make the most of the space available and it is easy to keep everything organised. I also appreciated the quality of materials used as I was look for a vanity that would last. The vanity was in stock when I ordered it and I received it a few days later which was great for my quick turn around project. The only thing I would say is the colour of the wood finish is darker than I would have hoped but it still looks awesome”

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“Vanity is beautifully built and is as advertised as excellent as kitchen cabinets from cabinets to go I did have problems with shipping which was handed off to secondary company on arrival to nearest city of substantial size Vanities depot sent email delivered not stating it was to secondary shipping I text and called and for whatever reason I couldn’t get secondary shipping’s phone number to set up time date for receiving vanity I offered to pickup with no response since shipping office 1 1/2 hours away after secondary shipping recicieved ‘‘twas a week before I actually received vanity Better communications between customers and delivery would’ve saved me wasted time and money Loved the product hated the service”

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“The vanity arrived damaged. When replacement parts were sent, they did not include all the pieces, despite informing me that they would. The vanity itself appeared different from the photos and the online description, neither of which indicated a distressed look. Also, the soldering on the drawer pulls we’re poorly executed. When I attempted to contact customer service for a return, they took a very long time to respond at all and were not helpful. I am still waiting to return this item and still have not received appropriate customer service. Initially, I’d planned to exchange the current vanity I purchased for a different one at Vanities Depot, but given the current situation, I can’t imagine why I’d bother.”

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“Vanity and mirror we're delivered within 2 weeks of ordering. Delivered with no problems.”

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“I love the vanities that I ordered and I greatly appreciated the customer support”

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“Very attractive vanity and well made.”

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“I love love love my James Martin Vanity. Vanity Depot does a great job at packing up and shipping as it arrived in perfect condition. I had to wait for my mirror because it was out of stock but it also arrived very well packed and it is as beautiful as I thought it would be in my bathroom. Whenever I talked with customer service they were wonderful and pleasant! I highly highly recommend Vanity Depot!”

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“Your customer service is wonderful. Your products are drop dead gorgeous. But my Carrara Marble Vanity Top arrived broken twice. I am waiting for the 3rd one praying it is in perfect condition. This is the cherry on top of my bathroom remodel and I need to get it asap.”

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“Please go elsewhere unless you enjoy paying for a broken vanity they have no intention of repairing. All the drawers were broken & one leg was broken off. Months later I am still talking with customer service if they bother to answer the phone or emails. Go elsewhere, anywhere just don’t buy from this horrible company.”

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“We are very pleased with how the vanity looks. We have not got it installed yet since we will be remodeling the entire bathroom so we will provide an update once completed. We did a quick inspection of the items and so far we are pleased.”

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“I’ve emailed twice about a damaged vanity with no response.”

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“I think your vanity is high quality. I just finished installing it. It would of been nice if you had better instructions. Example I didn't know you had pre installed fasteners in the granite counter top. I didn't see that until I unpackaged the top. everything went well just didn't know it was included. I would recommend this to my friends. Ed”

Helpful Report

Vanities Depot is rated 4.3 based on 839 reviews