Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.27

4.3 Rating 839 Reviews

80 %

of reviewers recommend Vanities Depot

4.3

Based on 839 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 6th May 2023

Heath Hoffman

Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 7th August 2022

Edwin Freihofer

Vanities Depot 5 star review on 24th May 2022

Kevin Johnston

Vanities Depot 5 star review on 1st April 2022

Anonymous

219

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly, packaged well, great vanity!”

Helpful Report

“Our original vanity purchase shipped broken and now we are still waiting for our replacement while we keep our contractors waiting so they can finish our bathroom remodel. I would think that a replacement shipment would move faster so as to show your customers good faith. was told by one of the customer reps that it should be expedited… well that’s a lie obviously. After we finally get our replacement and hopefully it isn’t broken also, I will feel better about your company!!!!”

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“The vanity arrived early and in perfect condition. Thank you.”

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“The vanity and mirror was great quality and packed very well!! Will order from them again!!”

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“Very helpful customer service and quick, professional delivery! I would definitely recommend!”

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“Vanities are beautiful and very well made. Excited to have my new bathroom finished!”

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“Beautiful vanity! Plumber complained that it was difficult for him to work with but everyone who sees it loves it.”

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“Absolutely LOVE our new vanity. It arrived in perfect condition and was EXACTLY as pictured and described. The Rep I spoke to answered all of my questions and the vanity arrived sooner than expected which was great : )”

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“I bought A Vanity that cost me 2,000.00$ and I made the mistake of not opening the box until my contractor installed it, the legs were rusted and there were paint problems! The customer salesman basically told me that it was my problem and not there's and they would send me A paint stick to fix It! Are you kidding me??? Stay away from this company!”

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“Great experience. Vanity was delivered without any damage. I love the vanity even more in person than online.”

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“It was a sample but it took a very long time to arrive and the color was not like the web site it was much darker”

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“I ordered this vanity two times. The first one came damaged and I reordered it. I also was told to keep the damaged one and they would send me a new one. I got the new one and it has been installed. It is beautiful, well made and looks great! The gentlemen on the phone, I spoke to three times. He has wonderful customer service skills. Every one in retail should be that lucky to have someone like him. I would refer Vanities Depot to others.”

Helpful Report

“I purchased a James Martin vanity from vanities depot. The vanity countertop out of the box had gross imperfections on the surface. The final finish was inconsistently applied leaving large gaps on the surface, inconsistent shading, and drip marks on the front edges. I brought this to the attention of the vanities depot and manufacturer who accused me of applying a cleaner to the surface causing the damage. They refused any remediations as the counter top was already installed on the vanity and accused me of causing the problem. This was a gross dereliction in responsibility to the defective manufacturing standard and misrepresentation of their manufacturer's warranty. Buyer beware. Do not purchase James Martin vanities and find another reseller that supports the consumer.”

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“Very happy with my vanity, although, shortly after I purchased it, I went back to the website only to find that there was, surprisingly, a 15% off offer, but I had already purchased it and was unable to claim it. HUM!!!”

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“I like the quality of the product and customer service was good.”

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“Vanity arrived in2 days! Perfect condition. Gentleman in the warehouse that I spoke to was very polite. Quality of vanity excellent, like a piece of furniture, was a little darker than I expected, but for the price, no regrets! Great customer service! Just wished they had alerted us it was on the way that day. Lucky it wasn’t raining.”

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“The vanity we ordered was on backorder from the manufacturer. The tracking supplied wasn't good. The vanity just showed up and luckily we were home to receive it. The rest of the process was fine, but the shipping and interactions with support around the shipping were very subpar in today's world. You should take a hard look at this area.”

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“We were very happy with the service and our vanity. Our order was processed quickly, the delivery went well and the shipping boxes were in perfect order. There was no damage and we are pleased with the quality overall. We would buy from Vanities Depot again.”

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“Terrific quality and customer service! A game changer to find for future home renovations!”

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“Subject: Dissatisfaction with Recent Vanity Purchase Dear Customer Service Team, I am writing to express my disappointment and frustration with my recent experience with your company regarding the purchase of a vanity. To give you some context, I ordered a new vanity, and upon delivery, I was disheartened to find that it had been damaged during transit. I understand that shipping incidents can occur, but what was truly disheartening was the subsequent process. It felt like I had to jump through hoops and negotiate to have the damaged vanity replaced, which, in my opinion, should have been a straightforward resolution. The customer service representative I spoke to acknowledged that they had seen the damage in the pictures I provided and were promptly notified about the issue. However, what surprised me was their perspective that the level of damage was acceptable. As a paying customer, I expect to receive a new and undamaged product, without having to argue over its condition. Regrettably, my experience has left me with a bitter taste, and I am now faced with the need to purchase another vanity. Considering the difficulties I encountered with this transaction, I must admit that I am apprehensive about using your company's services again in the future. I hope this email serves as feedback to help improve your customer service and quality control processes. It is essential that customers feel valued and their concerns are taken seriously. I look forward to a prompt resolution and hope that my future interactions with your company will be more satisfactory. Thank you for your attention to this matter. Sincerely, [Your Name]”

Helpful Report

Vanities Depot is rated 4.3 based on 839 reviews